Help was good
Professional, patient and courteous
Paul
Was this helpful?
h
Customer Reviews
Write a ReviewFilter:
60 reviews
Response was prompt and excellent
Response was prompt and excellent
Syed Shahid Kazmi
Was this helpful?
The calmness in dealing with the issues…
The calmness in dealing with the issues I raised. Even though it took longer than expected, I really enjoyed the engagement.
Stanley Kadeghe
Was this helpful?
Perfect
PerfectIt was the best experience.
Ali Mahdi
Was this helpful?
I've had a complicated setting that…
I've had a complicated setting that needed to be changed for a while. They found a solution for me that i very much needed. Will save me time and money
John Rudy
Was this helpful?
High level of technical knowledge
High level of technical knowledge. Carefully identified what I was trying to do.Made recommendation and then implemented them.Great support for a novice user - Thank you
David B
Was this helpful?
Bozhidara was a star today
Bozhidara was a star today - first class service in helping me sort out several email issues. Overall hosting.com has been amazing
Dan Newton
Was this helpful?
I have been working with A2 and now…
I have been working with A2 and now Hosting.com for more than 7 years. Their service is the best and their support is real. I recommend anyone who really need a real hosting service.
Fikadu Angasu
Was this helpful?
un service a la hauteur
un service a la hauteur
Mohamed Halhoul
Was this helpful?
Instant Customer Service
I am happy to use hosting.com for their client support.I can get instant solution when I need.
Apical Bd
Was this helpful?
The Agent Ms. Meghana Kamath
The agent Ms. Meghana Kamath is very helpful and actually listening what are you saying. Great work. This is why we stay with you guys for years. Customer support really try to find way to help you, not sending stupid scripted answers. She deserve a raise :)
Michell Raić
Was this helpful?
I had a strange problem
I had a strange problem. Mpho helped me find a workaround that allowed me access to my wp-admin which saved the day. Great Job!!!!
Tom Pullin
Was this helpful?
Gene is awesome
Gene is awesome. Took me directly where I need to go to make the changes. New exactly what I was talking about. Excellent work!
Jason Mathias
Was this helpful?
fast reply and professional handling
I have around 20 years of experience dealing with hosting services, and I must say I am truly impressed by fast reply and professional handling of the matter by hosting.comthank the hosting technical support team , A special thanks to Wilis V. for the professional support and helpful guidance
Moh El Sayed
Was this helpful?
Simona's attention and experience is…Very Excelent
Simona's attention and experience is excellent, she immediately solved my doubts.Thanks Simona Petrova:_))
daиilo
Was this helpful?
Outstanding Level 3 Support: Successful Moodle 5.1 Upgrade & Server Optimization. Excellent Collaborative Effort.
I am writing this to express my utmost satisfaction with the technical support provided during the recent critical upgrade and optimization of our Moodle platform. This has been a long and complex process, running for almost a week, but the results have been exceptionally successful.I would like to extend my sincere gratitude to the entire team involved in this case: Konstantin P., Kishore N., Viktor A., Georgi Baiganov, Made B., Amir A., Vincentius T., Khazari, Roni R., Karanfil Tonev, and Raqel S.The team successfully tackled and resolved a wide range of high-level technical challenges, including:A major Moodle core upgrade to version 5.1.3+.Database Schema Alignment: Correcting complex inconsistencies within the database.Environment & Server Optimization: Tuning PHP 8.2 settings, memory limits, and optimizing the Composer autoloader for production performance.Plugin Restoration: Identifying and re-installing several critical "missing on disk" plugins (such as Tiles, Zoom, and Attendance) that were affecting course functionality.System Tasks & Cron Job: Fixing 49 failing tasks and setting up an automated PHP CLI cron-job to ensure system stability.Every member of the team demonstrated high professional standards, patience, and deep technical expertise. Thanks to their collaborative effort, our site at IEBH is now faster, more secure, and fully operational for our students.I am very grateful for this outstanding level of support.
Winston Velazco
Was this helpful?
Excellent support during VPS migration and renewal
We recently went through a full renewal and migration process with hosting.com (A2 Hosting) and I’m really impressed by the level of support we received from the whole team.From the initial quotations and purchase phase, Lucy helped us compare different VPS plans, clarified all pricing details (including VAT), and patiently answered every question so we could make an informed decision.During the migration to the new Managed Linux VPS M, Syed A. took care of all the technical aspects: cPanel-to-cPanel migration, PHP configuration (including MultiPHP for our Faveo helpdesk), DNS and nameserver changes. He always explained what was happening, coordinated the timing with us, and made sure our applications (Faveo, Snipe-IT, Rukovoditel) were copied correctly and kept online.Wilis V. then followed up on the final checks and was extremely helpful in providing preview/testing URLs, guiding us on how to safely test the new server via hosts file, and helping us fine-tune things like monitoring (UptimeRobot) and small configuration details.Overall, the team has been fast, professional and very kind throughout the entire process: from the first quote, to the actual purchase, to the setup and troubleshooting of the new VPS. They turned what could have been a stressful migration into a smooth and well-managed experience.Many thanks to Lucy, Syed A., Wilis V. and the rest of the hosting.com support team for their excellent work and customer care.
Ufficio IT
Was this helpful?
Fast and efficient customer service!
Fast and efficient customer service!
The Baci
Was this helpful?
Handled my email migration very professionally.
Purchased email hosting and a gentleman named Yeodhi did an excellent job and executing the migration. Saved me the headache as a non-tech person trying to figure it out. I'm very pleased. Thank you, Yeodhi!
Shane Mora
Was this helpful?
Pamela was friendly
Pamela was friendly, knowledgeable and got my problem resolved on the first interaction.
Robert Martine
Was this helpful?