Sparkle Pass Trial Lies - Fraudulent Renewal Policy and no refund
I signed up for a Trial of the Sparkle Pass and it told me there would be no automatic subscription renewal. I suddenly received a charge today (March 6th, 2026) for $32. I called immediately to request refund and was told multiple times they would not issue a refund because I agreed to the terms and conditions. Yes, I agreed to the terms and conditions, which were there would be no automatic renewal. As soon as the payment in my bank allows it, I will be submitting the charge as fraudulent.
Will
Poor Customer Service
Walkednin the store and said hello to no reply from cashier, so I tried to engage with conversation, wanted to ask where a couple of items were but their attitude was so poor I just left with a cake .Sykesville Maryland
willie grant
EAGLE CANYON 7ELEVEN
Everytime I order a pizza, and a fountain drinks, and snacks. "Eagle Canyon " the worker who works Nights is so rude. Hes got no customer service. Im so pissed
Mel S
Customer Complaint
I’m writing to express my concern regarding a very rude and unprofessional employee who works the 5:00 AM shift at 7-Eleven. I have had issues with this same employee before, and unfortunately, the behavior has not improved.The employee consistently displays a nasty attitude toward customers and speaks in an unprofessional manner. As a paying customer, I expect to be treated with basic respect and courtesy. This is not the first time I have felt uncomfortable due to this employee’s behavior.I frequent this location at 138 Lakeside Blvd. Landing, NJ. I believe customers deserve professionalism regardless of the time of day. I hope management will address this issue to ensure a more positive experience for everyone.
Sabrina
Skinny guy works usually night shift is rude and unprofessional
The employee who works night shift was very rude. I dont know if he got a problem with me walking in or hes got a personal issue going on. But hes very unprofessional. This is not the first time happened to me in this same location.
France Rey
Every month I head into Vernon
Every month I head into Vernon , and after I'm finished my errands my treat to myself is stopping at the 7-11 on Middleton Way on my way back to lumb. Todat the 28th of Feb I did my routine and decided to stop and pick up my ten wings /ten wedges and it was so busy that I have to commend the staff working there. every time I stop the chicken and wedges are extremely fresh and fast, and never Have I ever encountered one single staff member to be nasty or rude, always polite. So please take a moment to commend these employees for their work ethic and customer service. Truly a great treat for me in todays society.Grace P.
Grace Prince
The cashier in the stores
The cashier in the stores. My best experience was a couple of days ago in Long Beach, CA, wheñ I made a purchase the product was outdated and the clerk happly exchanged it.
Michelle
Do let the employees Bully under age kids
If I could only give a half a star I would but I went in to the seven eleven in Nunda New York with my two nephews an yes there not angels but the one had used a fake 100 dollar bill not know so was band from store unless he had an adult with him so on this night I was the adult with him an the other bc the older one has never been caught red handed or in the store by anyone for stealing an ppl have said to the manager of the store that he has but no one’s actually caught him doing it so needless to say this night I walked in with both of them I never left there side for them to do anything stealing or anything an I wouldn’t let them do such thing an the cashier now’s them well an doesn’t really care for them or just don’t like them but anyway she said to them after getting up in the youngest one face an said an u know exactly why ur not supposed to be in here an she was kinda bullying them so I had stuck up for them an said well I’ve been told they could come here as long as there with an adult an I’m there uncle an I’m an adult so well not as long as I’m working an I said u can’t accuse some of doing something if u have never caught them red handed in the store with something from the store an possession is 99.9% of the law if he’s never actually been caught u can put that on him like that an we had walke to the cash register so I could get to slim Jim’s an she grabbed them as I set them down rudely an said well I’m not serving you an u need to leave my store all bc I stuck up for these boys an not let her bully them an I told her very calmly and respectfully no I’m not leaving ur store until I punch what I came for I’ve done nothing wrong for u to kick me out yes it’s a private property but I’m sorry but i never even raised my voice to an she didn’t care so with her having power over me by say I’m kicking u out an not serving you bc I don’t want made me feel a little bullied to but I never left an ya she called the cops to have me removed from her store to me bulling under age kids is cool an to band the one for something they have no prof of an to make him As a thieve just because someone said they were told that he has but to me if anything why hasn’t the manager had the cops involved or at lest involved the cops bc they didn’t want to ruin there future we u have told him to stop if he has been his mom has to but he still supposedly doing it they have learned that lesson by being told an trying to look out for them so make them Learn there lesson the hard way an that’s how I’ve learned all my life was the hard way an I never repeated it so lesson learned right but u can’t have some of the clerks say it’s ok to come in an then have the ones it’s not bc I don’t like u it’s either ur trespass for good an ever since I’ve called corporate an store manager about this girl putting up a post with my facebook account on social media saying stuff about the miss understanding at the store from what i understand the cashier or any employee of any 7-11 store nationwide are not supposed to put anything out on social media about things that happened at there store well there working or even off the clock it’s part of there 24page hand book ur supposed to have been given to read but she did an a lot of ppl where harassing me on social media aiding shit about I’m a creep even though I could have been disrespectful to her call her names an been f••••• straight up mean to her but I didn’t I told her to call the cops and say there peaceful until cops showed up and went out and talked to them so buy what I have read I could take this seven eleven to court it’s cause me stress an inconvenience to have to go to a different store farther away an cost me money I don’t have to get snakes an I’ve didn’t do nothing but stop her from bullying my nephews more than she all ready did so I’m lawyering up a thinking about take them to court bc they should have fired the girl just bc she posted it on social media
Josh Newland
Terrible experience I am a local that…
Terrible experience I am a local that lives less that 3 minutes away and love to come out late night. I’ve gone to this 711 thinking it was 24/7 and the doors were locked cashier refused to unlock them and help me. They claim it due to homelessness but don’t open even for locals. This place is terrible and needs new workers asap I’ve never seen a 711 pay workers at night for them to decline business especially their local customers.
Jake dugger
Terrible 40 mins for a pack of…
Terrible 40 mins for a pack of cigarettes to be packed by the store then an additional hour and twenty minute wait for it to be delivered ended up cancelling such a joke
Ebony Doley
As a regular customer of the 7-Eleven…
As a regular customer of the 7-Eleven on 3003 Columbia Pike Arlington va imagine my disappointment& shock when I was treated like a criminal because of the color of my skin. The same person who has always treated me different when I come to this 7-Eleven is the same one who called me a thief in front of the whole store and made me empty my pockets even though I didn't have anything in them and willing cooperated just to prove to her that I didn't steal anything. You would think after I proved her wrong she would apologize but instead of apologizing she told me I was in the back near the ATM for 20 minutes (which was a lie because I was in the store for less than 10 minutes). I asked her for her name and she hid her name tag under her hijab and started taunting me. It was absolutely disgusting how she treated me for absolutely no reason. I have never once had a issue with any of the other employees especially since I'm a regular they know me but for some reason this one specific lady every single time when I come in I'm treated like a thief even though I'm spending money there. I have given her the benefit of the doubt thinking that she is having a bad month but what she did today was absolutely unacceptable and is not how you treat customers especially when you have cameras and you can check and see or even call the police if you catch someone stealing but you don't try to embarrass a customer in front of the whole store for absolutely no reason other than the color of my skin. This was absolutely disgusting and I hope she at least gets told this type of behavior is not acceptable.
Yom D
On Wednesday Thursday and Friday I have…
On Wednesday Thursday and Friday I have to go to the 7 eleven to get picked up by a special Vehicle. The 7-Eleven on 9450 Blackhawk Houston TX 77075 is one of stores that I have been in a while. The employees are very helpful and the store is always kept clean.
Ronald
thought demon Justice was the problem…
thought demon Justice was the problem but turns out Victoria decided to slander me. buy me pizza offer me help with my divorce and perhaps the buss passes were supposed to be a hint to get away. But then you slander me with accusations I'm stocking you and make things worse. Undo the slander or I will have to go door to door and educate people to shop amazon walmart dollar tree and even ALTA instead of 711. Does 711 go out of it's way to hire psychotic employees?
Todd Long
7-Eleven #41583 Kingwood/Porter
#415835721 W Lake Houston pkwy Porter, TX Hired 9/25Fired 1/26Today 2/9/26To Leroy, Wanda, and all the Managers above (and if the the public reads it so be it):I’m done shopping at 7-eleven especially this location. The store manager fired me for not fulfilling 4 delivery orders in two days. This was not my fault it was a network issue. I could go on and on about this store manager but if you going to enforce the rules then follow the rules. Not trying to air out his shit but damn dude likes to go to the bank for 2 hours and drink alcohol. Oh I ain’t no disgruntled employee I got a fat check coming in just wanted something to do. Anyways stay away from this cheap ass corporation! $12/hr, no overtime, my co-worker got a $0.10 raise at his year mark, no real breaks like a 30 min lunch (which I’m sure is against the law), you can’t pick your schedule, and on top of being a clerk you have to prepare food and fulfill delivery orders from 7Now, DoorDash, Uber Eats and Grubhub all this by yourself. 6 employees either quit or got fired in less than 4 months. Very high turnover over rate, go figure! Just to let you know if you ask him about this review he going to say I also got fired for more reasons, don’t believe it, it bullshit and he has no record, hes just trying to save himself from his manager (her). So she told my store manager to fire me and he just backed it up with oh he also did this-this-this and this. It’s BS I was one of their hard workers when you compared me to the rest of the crew.
Damon
Store 34520 in Virginia is on point. STRAIGHT UP EXCELLENCE
Store 34520 in Virginia is on point! Sherri, Jessica,Etta & Shannon run that store so efficiently it’s alway got fresh coffee and isn’t as crowded as other stores. These AWESOME ladies ring you up fast too. I go out of my way to go there. So do the 50 employees I have in the area.
Jen Bowhey
Warm hospitality/ customer service
Warm hospitality/ customer serviceSo serious
Na
Eleven has some of the most absurd…
Eleven has some of the most absurd prices I’ve ever seen. Gas is overpriced and the items inside are way more expensive than anywhere else. Poor value, bad experience, and definitely not worth stopping here. I wouldn’t recommend it to anyone.
David Lucas
Unprofessional behavior from cashier”
so on Friday at 1:10 am Today cashew from 100 Lowell st Lawrence MA was disrespect me as a customer and a Uber driver I came to the store to buy a coconut turnover So I use two little bag from the store to put my coconut turnover And by accident, I leave A bag next to cashier And he told me if I don’t come right now to take the bag I’m not gonna come to the store anymore. I’m not gonna come to any other order from the store if Uber eats sent me a order he says he’s not gonna give me the order and and I take the little bag and I go outside and then he came with another guys because there was two guys working at nine and then he used the tablet to take my picture To show other worker to see if I came here to take any order from Uber, eat to not give it to me And every time I came here this guys always look at me bad because I use a bicycle to do Uber The accident was happening 1:10 am Saturday, January 17. Dear Customer Support Team,I am writing to formally report an issue I experienced at one of your store locations.I recently went to the store to pick up an order. During a previous visit, I was treated in a disrespectful and unprofessional manner by an employee. On my most recent visit, I spoke with another staff member and was informed that the individual who treated me disrespectfully is the store manager. I was also told that any complaint about staff behavior would have to be filed with the same manager involved in the issue.This situation is concerning. A store manager should represent professionalism, fairness, and respect toward customers. When the manager is the source of the problem and also the only person handling complaints, customers are left without a fair or neutral way to resolve issues. This creates an environment where problems cannot be properly addressed.I am not writing to create conflict, but to express a genuine concern about customer treatment and accountability at this location. Customers should feel respected and safe when visiting a store, especially when they are simply picking up an order.I respectfully ask that this matter be reviewed by someone outside the store location and that appropriate steps be taken to ensure professional customer service standards are upheld.Thank you for your time and attention. I look forward to your response.
Christian Saint Georges
Så god service på nørreport station at…
Så god service på nørreport station at jeg måtte spørge om hans navn… Shiwam - wauw 🤩
Marius Lauridsen
I had a really uncomfortable experience…
I had a really uncomfortable experience at this 7-Eleven last night. I went with my sister after a concert. While we were at the register, my sister noticed bananas and said she wanted to get one. The male employee started asking things like “do you want small banana or big banana” in a way that felt weird and inappropriate. It honestly made the situation uncomfortable and awkward.I ended up having a heated argument with him because of how he was talking, and I spoke to the manager about his behavior and the poor customer service.What made it worse is that after I left, another female customer came up to me and said that the same guy had tried to kiss her before inside and outside the store. I can’t confirm her experience, but it was still very concerning to hear.Overall, this was not a good experience at all. Customers should feel safe and respected in a store, not uncomfortable.Address: 5003 N O'Connor Blvd, Irving, TX 75062
S D
