Excellent customer service
Excellent customer service. I ordered a digital download and, when I didn’t receive it within a few hours, I emailed to ask about it. They replied within hours and got everything sorted quickly. The instructional content is top-notch—and their customer service is, too.
Mitchell Stern
great support
great support
K. Föhr
William was very patient in helping me…
William was very patient in helping me with the details on my order. He answered my emails quickly and explained very well. Nice job, William!
Anne Brooks
Great Service and Support
I recently purchased an item which did not show up in my library. I contacted the customer support team via email and received a response within minutes My issue was dealt with immediately and resolved extremely quickly and professionally. A nice change to receive such good customer service. A special thanks to John.
Tony Cox
Very good experience and very good…
Very good experience and very good content!!!!
Josep Guasch
A Must Have Course
A must have course in Landscape photography composition. I have purchased approx fifty courses. This is by far the best course I've come across on composition for Landscape Photography. It goes well beyond the traditional concepts of composition. Excellent Course, well thought out. Highly recommend.
Sanjeev Rampersad
Outstanding!
Absolutely loved Will's courses - and truthfully I have completed heaps of them - the perfect blend of being incredibly informative but also truly inspiring! I believe he has helped my photography, both in terms of composition but also post processing, make some serious improvements... And I am still learning from each course but I also love how he is consistent with techniques and guidance, really helps to cement the learnings! Highly recommend!!!
Simon Kemp
Made a mistake with multiple purchase…
Made a mistake with multiple purchase and William was quick to respond and rectify the error. I had such a pleasant interaction with him. Its an easy 6 star!
OBIJOLE AYOTUNDE OLUMAYOWA
Excellent Customer Service
Had some questions concerning a masterclass I was contemplating purchase that I submitted fairly late in the afternoon. Within a very short time I received a reply from John.Later on I purchased the Intimate Landscape Masterclass and had trouble applying the discount code. I contacted John with the issue which was resolved in a matter of minutes. And this was after 7:00 PM.! Excellent customer service! I looked forward to doing the Masterclass.Tim Young
Tim Young
Refreshing Learning Experience
First I would like to share that we are loving the Masterclasses. Will teaches in a way that is realistic, respectful and enjoyable. In addition, his support team is awesome. They were very expeditious and resolved our issues of which we caused. They listened and figured out how to straighten out our accounts with ease. I feel confident in continuing to take additional Masterclasses as we progress. I think we are going to learn more than we expected. Happy Photograher Gloria Babb
customer
Efficient support on downloading
I experienced difficulties downloading a type of file I was not familiar with. After receiving the automated answer I asked for more specific help and got a reply within a day, which clarified the issue and resolved it.
Paul
great and very helpful company
great and very helpful company
Sn Yadav
William Patino offers outstanding…
William Patino offers outstanding photography courses and enormous value. He and his support crew are fast and responsive. I am delighted with my 2 online class purchases.
Julie Thorner
Excellent photography teacher
William is an excellent teacher. His videos are presented in an approachable, easy-to-follow way. Quality content. I hadn't used adaptive presets before, so decided to download his landscape presets pack. I didn't receive the download link to the Presets pack after purchasing through his website, but I reached out to William and he responded very quickly, and got it sorted out straight away within 24 hours. Started using them now and they are great. Excellent customer service as well as great product 👍 👏
Nathan Coleman
I was having difficulty with accessing the presets in my library.
I was having difficulty with downloading the presets and John from the Support Team responded to me quickly and helped me gain access. I’m pretty sure it was “user error” (my fault) yet John patiently walked me through the process :) Thanks again John!
Paula M.
Trouble shooting Trouble
I was having trouble signing in and found the support patient, supportive and helpful. With this help I am now back in business. Thank You Very Much!
Linda Paquin
I ordered a course but had made a…
I ordered a course but had made a mistake in my email address. Within just a short time it was solved and I had my class. William Patino's classes are easy to understand even for a neophyte like me.
Eva Johansson
Terrific customer support
Terrific customer support - responsive, proactive, fixed my real problem instead of just giving me information. John is great, give him a raise! :-)
Taryn Tarantino
William is an outstanding landscape…
William is an outstanding landscape photographer and does an excellent job sharing his skills and knowledge through his educational videos. I love his editing style and try to incorporate that into my own edits.
Richard Poland
I was struggling to log in
I was struggling to log in, as I had changed my email address from the first time I registered. The support team stuck with me till I accessed the course I had purchased. I was delighted with the speedy assistance.
Sue Hutchins