Quick delivery and assembly
The bike arrived quickly and it was not difficult to assemble. The ordering experience was smooth.
Casey Blake
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Vivi Electric Bike
3.850 reviews
Last reviewed: Feb 13, 2026Do you agree with Vivi Electric Bike's TrustScore? Voice your opinion today and hear what 202 customers have already said.
viviebikes.comMember since Mar 2026
Vivi Electric Bike is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.8 out of 5 stars. Last reviewed February 13, 2026.
Customer Reviews
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50 reviews
Received the e-bike within a week.
Received the e-bike within a week.So far it exceeds my expectations.
Gregory Johnson
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Bike I purchased on Dec 2024 the ViVi…
Bike I purchased on Dec 2024 the ViVi 726Ful is a great price for $769 with the Modifications I made from mechanical brakes to Hydraulic Brakes, larger Seat, and new Crankcase bike is better suited. Customer Support is available just have to have patience in fixing problems with the bike 🏍 😀
DANILO LINARTE GONZALEZ
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Very helpful on replacing parts
Very helpful on replacing parts
John Digregorio
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Prompt
Prompt, resolved my issue with little effort, polite
Lori Sooy
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Still haven't received a refund or my…
Still haven't received a refund or my bike pedal. SMH
Kasey Chisum
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Great value product
Great value product. The bike performs well and it is good looking.
Victor DeJesus
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The bike is good customer service is terrible
The bike is good. The tire on my bike as well as my friends both went flat after a couple days. Customer service is terrible. Waited over a month for help finding the correct tube. Then was told it was out of stock. Went to the website and ordered two. Only received one and they refuse to ship the second.
Mike Stoliker
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Lacking detailed assembly instructions…
Lacking detailed assembly instructions on rear fender and rack. Front disk brake seems to drag a little bit.
Dear Customer
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Nice
Easy to assemble. Sold built. This model best for people under five feet tall
Asa
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Charger was damaged still waiting on…
Charger was damaged still waiting on resolve from this sag a Christmas gift my child can’t enjoy
Shane Rooney
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The part I ordered was a replacement…
The part I ordered was a replacement for an existing damaged wheel I occurred while mountain biking. The new part works perfectly.
Tiger Clifton
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Good timing
Good timing
michelle morrison
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Eventually I was able to get my money…
Eventually I was able to get my money back but with much frustration of being denied after doing everything asked. Thank you in the end
Sue wyman
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Well engineered e-bike at an affordable…
Well engineered e-bike at an affordable price
Kurt
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We ordered an e-bike from vivi
We ordered an e-bike from vivi. In the process of assembling, we found that the battery was defective. We proved this with multimeter testing. We contacted vivi for a replacement battery. As of this writing, it's been over a month and they still haven't sent one, so we have cheaply made non-electric bike sitting around now. Insult to injury — vivi's business hours are something like ** 8pm to 5am ** (United States) so email communications are painfully slow. They have been making excuses and putting us off. We've repeatedly asked for a refund and a return shipping label; they offered us $20 instead. Please do not order anything from vivi.
Jason
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They were very helpful but I can’t seem…
They were very helpful but I can’t seem to be able to get the battery that was stolen from my e-bike with my charger. It has the rail for the battery says ALX072-03 can’t seem to get the battery why?
Krissy Chirichello
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This is my 4th vivi bike I liked each… NO BRAKE LIGHT
This is my 4th vivi bike I liked each one better than last until I got this one. I was so DISAPPOINTED that this bike had no tail or brake light. I appreciate your offer to send me a 02S recharchable taillight that will make a big difference. Please send me one and I will be completely satisfied.
stephen c
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WARNING
WARNING: Do not buy from this company... They promised me a refund many times (I have all the emails to prove it) and all I got was the runaround. So if you don't like the ebike, that's too bad.Customer service will probably reply to this comment, like they did on my previous comment, promising customer satisfaction. BULL FEED.My reply: So where is my shipping label? I'm not paying to send it back. I'm not going through this again with your incompetent customer service department. Quit trying to come out smelling like a rose, with your replies, and I am not a loyal customer. I will never do business with your LOUSY company ever again.
steve ciaramello
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Where do I even begin
You are not to message me again! I have zero issues re reporting you! You are a scam unprofessional supposed seller! I suggest you leave me the hell alone! Everything I've posted about and will continue to post is true and I have all the screenshots to prove it! Also to suggest contacting Amazon over YOUR BIKE AND WARRANTY is absurd that literally falls on YOU! You literally make zero sense and prove my point of uneducated scam artists of a fake company! Steady contacting me on a different website is still considered harassment. I'll have a great life especially not recommending you at a every chance I get.Edit: I see the "company" has left a message. Trying to act professional now.. but that's too late! Again this company is a joke! I wouldn't deal with them and I said I'll make sure to let everyone know how horrible they are! So unprofessional! Oh and didn't Amazon tell you not to contact me anymore? You going to bribe me to take this one down? Have fun with Amazons investigation on you! Where do I even begin? I needed a replacement headlight as mine suddenly stopped working. Vivi support said they would send the part right away after not hearing from them I reached back out the said the part was out of stock and did the run around on me... Looking into this the headlight was in stock per there website and available to ship within 2 days however I didn't get a headlight until after arguing with them and Amazon for 3 months! Afterwards I left a bad review of horrible business and they began to constantly email me to bribe me to remove the review. This is absolutely a horrible company to deal with. I would never recommend just due to the fact of there customer support or lack of. God forbid something on the bike stops working because it will be an everlasting nightmare to get it fixed.
N
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According to TrustPlane, Vivi Electric Bike has a 3.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/viviebike-com