Item was delivered to wrong address
Item was delivered to wrong address. Fortunately, I was contacted by the recipient to come and pick it up.
Jeffery Lietz
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US Lock Supply
4.650 reviews
Last reviewed: Feb 27, 2026Do you agree with US Lock Supply's TrustScore? Voice your opinion today and hear what 95 customers have already said.
uslocksupply.comMember since Feb 2026
US Lock Supply is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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50 reviews
Easy to work with for Gov't accounts
My organization (local gov't) is tax exempt. Sometimes this can be such a pain, but US Lock Supply made it easy peasy. I inquired how to do this on Monday and they responded and set it up for us right away and I was able to place our order the very same day. The order arrived just 2 days later on Wednesday! I would definitely order from them again!
Rachel Nichols
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shipped on time and packed well
they sent my order out the same day I ordered and it was here within the week. it was exacly what I ordered and it came not broken because it was packed and hipped well, I will be back when I need anther door closer sensor
Steven Navel
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Prolonged delays, wrong part, no resolution
I placed an order on December 4, 2025. After over a week of no movement, I followed up in mid-December and was told it would ship on December 16. It did not.On January 5, I followed up again and was informed the shipment showed no movement and may never have been picked up by UPS. A new tracking number was issued.The order was finally delivered on January 12, over a month after purchase and it was the wrong part.From January through early February, I provided everything requested: photos of the received product, box labels, confirmation of the existing device, and clarification of the part that I needed. This resulted in repeated back-and-forth, contradictory responses, and no resolution.The last correspondence on February 10, after requesting a refund, asking if the product was attempted to be installed. I replied and have since then, I have reached out multiple times via email and website chat with no response.As of now:The order is over two months oldThe wrong item was deliveredNo replacement ETA was givenNo proactive follow-up occurredRefund had to be requested due to lack of resolutionI already purchased what I needed from another company, the product already came, and it was already installed while still being stuck with US Lock Supply, as they don't respond.This was a straightforward commercial hardware order handled with unacceptable delays and poor communication. If you need reliability, timely fulfillment, or post-purchase support, this experience raises serious concerns.
caleb Gomez
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Exactly what I ordered awesome service
Exactly what I ordered awesome service
John
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The product is very high quality
The product came very quickly, was easy to assemble, and is of excellent quality.
David Silberberg
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Very easy sales process
Very easy sales process - a representative quickly identified my item was in stock and was able to process the order and shipment on the same day - late in the day. The item then arrived within 2 days.
Yevgeniy Baranovskiy
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Delivery was super fast and the door…
Delivery was super fast and the door handles are gorgeous…US Lock Supply will be my go to for all future building needs.
Brenda Flynn
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Lock was exactly what I needed and…
Lock was exactly what I needed and arrived much quicker than originally expected
Brad
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Lock ordered stated RH or LH
Lock ordered stated it would work for RH or LH, but no instructions included showing the way to change. Not U S Lock Supply fault. Delivery was made as indicated when ordered.
Steve Hale
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EVERYTHING WENT AS EXPECTED
EVERYTHING WENT AS EXPECTED
RH
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Easy and smooth transaction.
Ordering from your website was painless. The price for the Adams Rite latch assembly was good and most importantly, the shipping charges were reasonable. The item was delivered two days after I placed my order. I appreciate how promptly you sent this latch out.
Windy City Ted
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Quick and Quality Service
Quick and Quality ServiceThey go my locks to me quickly and always well packaged so I know my items were safe.
Robert Jones
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Fast delivery!!
Fast delivery!!! Delivered as promised! Thank you!
Jewel Houston
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Super fast shipping!
Super fast shipping!Quality product. Very pleased.
Emily East
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Order was well packed and arrived when…
Order was well packed and arrived when they said. But it seemed like it took a couple days before it actually shipped. Good price. will use again.
Rick Harpenau
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Very easy website and fast delivery
Very easy website and fast delivery. Thank you!
customer
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Parts I need
They have the parts I need at competitive pricing. Fast and free shipping is always a plus. Great supplier to go to when in need.
Cinespace Studios
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The company has been very responsive
The company has been very responsive. This lock was purchased to replace a defective one under warranty. The RMA and label were sent as promised and the defective lock will be returned as soon as the new one is installed in order to issue a credit.
HOA
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Easy
Easy, fast, accurate, professional, place and people
Ronald Howard
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Cite this page
According to TrustPlane, US Lock Supply has a 4.6/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/uslocksupply-com