HORRIBLE
My mom contacted the company for a quote and spoke with their rep. She reached out to me and upon further conversations, my brother and husband decided to move her. She informed him she was going in a different direction and he decided to ignore her and call and text me twice as if to change her mind. When I explained I was on a call, and that my family was completing the transport he commented "oh well that's different". I said I was surprised that since she had previously spoke with him and provided an answer, why he would call me. He hung up in my face. I replied to his text messages and providing warning for anyone who might have an interest in working with them or their rep.UPDATE: in response to your reply since I mention it was my MOM who made the original contact and per guidelines here we can't mention names I do indeed have a screenshot of both the text messages and audio messages from your rep. Let me know if you'd prefer to see AND hear these.
Tonia Mason
Molly's empathy
Molly was very empathetic to my situation. She really helped me with my situation. Thank you Molly!
Otis Mitchell
Molly customer service manager…
Molly customer service manager communicated properly and helped me throughout moving process when we moved and they did a great job of moving the furniture nothing was damaged and pricing was reasonable.. United Prime..
Gregory Hunt
Alex and crew were professional and…
Alex and crew were professional and timely. Handled furniture with care! I highly recommend!!!
Lenora Jones
They had the best prices and my…
They had the best prices and my furniture wasn't damaged at all they were fast and reliable . Great Company I will always use them!
maysaldana
I don't recommend using United Prime Van Lines - do at your own risk.
This was my first time using a "professional moving Company. I did contact several companies for estimates. I believed I had researched enough, and picked United Prime Vanlines. My initial contact was Daniel in sales. He was very thorough. He requested pictures, and we went over all my household goods (pictures, sizes, number of boxes, totes, etc). I felt the inventory and contract with price was good. I expressed over and over that my fear would be I'm given a price, and pay the payments as required, but then to get charged more at the time the movers picked up my goods. I was assured that would NOT happen. Then it did. The packers on pick up did not pack the truck efficiently. The driver of the pick up truck said I was over in space. I was supposed to be 1600 cubic feet, but now I was 1800 cubic feet. Plus I had several moving bags and they are not regulation, so I would be charged an additional $400.00 for boxes that those items needed to be put in at the warehouse. All my household goods were in the truck and my mattress was strapped to the back of the outside of the truck. I was told I had to pay an additional $1600 dollars which included an extra $159.00 for gas because I was over 200 cubic feet. I had to agree to it, we HAD to move. Then upon arrival of the final delivery truck to my storage unit a 2000 cubic foot truck was only half full. If I had 1800 cubic feet of items it should have been at least 3/4 full. Then the items that were supposed to be boxed (that I was charged for were not boxed) Everything was as it went into the original truck. We have our stuff. Somethings were damaged, but at this point I just want to be done with this company. This was a cross country move. I do not recommend United Prime Van Lines. I am not a spam review, I was a real customer. My review is true and an real experience with United Prime. Read other reviews and you will recognize for yourself that this is sadly not an uncommon experience or fake..shame on this company.
Not Happy
They cheated and used abusive language/Slangs
Pathetic Experience - They've been cheating throughout the process in my move and their behavior was so bad that the staff used abusive language / slangs / dirty words (please see my screenshots with few references - Please check the time of the messages as well though they mentioned it is 24/7 service earlier - not very late messages). We badly suffered with our move from New Jersey to Washington booking this mover. They delivered things with lot of damages in 37 days after cheating on the bill. If they reply to this review saying they delivered within the window in the contract they are once again honoring all the lies they told me (Please read my full review to understand what happened with the contract signing and in the process).Pre Booking Fake Promises - The sales people spoke in very stylish English with us with lot of fake promises. They gave me a quote and when I asked for confirmation on the price they told me that the price will be what was quoted if I provide the same set of things with the dimensions I provided for the quote. They asked me agree on pick up ~2 weeks before my physical move to my new place as I wanted my things in the same week once I move. I was ready to spend ~2 weeks in my old place without my things as I have lot of friends in my old place. The sales staff also asked me to sign on the contract saying the first available date as my move date (~2 weeks after pick up) to avoid the risk of early delivery. They also promised me that I am getting a dedicated truck and hence delivery will not be delayed.On Pick Up unprofessional Behavior - Pick up was done ~2 weeks before my physical move date and the things I gave was less than quoted with the same dimensions I provided earlier. After loading all my things in the truck the mover mentioned that 670 cu ft was quoted but the things consumed 800 cu ft. He asked for additional money and I refused, it was evening time and office people were not reachable. When I refused to pay extra the mover asked me to pay the initial agreed amount and asked me to sort out the additional payment issue with the office. I paid the initial agreed amount.In Transit Lies - Their attitude and tone completely changed after the pick up. I asked them multiple times about this additional cu ft mentioned during pick up, and they told they will check and get back (they never got back). Whenever I called them they lied, and they were very unprofessional. They put me with the dispatcher for follow up. The quality of their communication on phone and in text was too bad. In the new place I was suffering with small kids without my basic things.On Delivery Day - Even the day before delivery I asked them about this additional cu ft and they told they will check. At the time of delivery they told that they will offload things from the truck only after I clear all the payments including the additional cu ft amount failing which they will take the things back for sorting the matter and I need to pay extra for storage and re-delivery. So my situation was that I need to pay whatever they ask to get my things. I landed up paying and they offloaded the things. Many items were damaged.Post Delivery - I am refused to sign the wordings saying 'I am releasing the carrier from any and all future claims, lawsuits, complaints of whatsoever nature'. They did not process my claim for the damaged things.I am now realizing that I should have hired PODS container with some helpers using task rabbit instead of this stressful move with this pathetic mover. They were not worth at all for the money I paid
Raman Prabhu
REALLY BAD SERVICE
REALLY BAD SERVICE!I had a very poor experience with United Prime Van Lines. After paying the full amount upfront, my shipment to Canada was delayed due to issues on their end.My customs documents were approved by CBSA within one hour, but the company was unable to proceed with delivery and communication was frustrating and unhelpful. I felt blamed for issues that were not caused by my paperwork.Based on my experience, I would not recommend this company for cross-border moves.
vedang joshi
Thank you to the entire team at United…
Thank you to the entire team at United Prime Van Lines for taking excellent care of our furniture during our cross country move. I appreciate the communication, customer service and timeliness.
Peggy
Nightmare Scenario
Every step of the process, once they received their deposit was a nightmare. They do NOT own their trucks. They will NOT honor their bids. They WILL call you a liar. They will NOT take care of your goods. They WILL make you do most of the work. They will break your goods and then tell you to FILE A CLAIM. They will tell you what you want to hear, and then leave you with their insurance company. If you want to spend the next 6 months fighting an insurance claim, use these movers.
Nancy Williams
Run as fast as you can!
Do you like to be told your things will be delivered to you in 2-5 days only for them some of your things to arrive to you 4 weeks later? If so, this company is for you. Do you like to be charged an extra $1k at pick up for taking up more space, even though when they finally do arrive the truck is only 1/2 way loaded and they are missing 10% of your items? If so, this company is for you. Do you like to be ghosted and not have your texts or phone calls returned when they have every single thing that you own in their possession? If so, this company is for you. Do you like to be put under significant added stress while moving and at times think you've lost everything you own? If so, this company is definitely for you. Do you like to be lied to over and over and over again and each week be told your things are loaded and on their way to you, even though they are not? If so, this company is for you. Do you like to have your boxes arrive crushed and significant scratches, dents and missing pieces out of your furniture when you finally do receive your items? If so, this company is for you. Do you like to be yelled at, argued with and talked in circles to? If so, this company is for you. Check out all of the fake reviews boosting their ratings. I wish I had! It would take a lot less effort and energy to run a legit company and do right by their customers instead of focusing on writing fake reviews. Pay attention to the 1-star reviews, they are telling the truth. Run as fast as you can away from this company and save yourself a lot of grief and heartache.
Nicole Graham
the customer service was wonderful and helped me to mybroken item :)
They did for me great job and were fast.. and I got broken coffee table glass and the customer service was wonderful and helped me and replaced my broken item :)
Habib Mishail
Worst experience of my life with any company
Worst experience of my life. Extremely unprofessional customer service. Could not give a legitimate payment method. Used my belongings as ransom to require me to sign a fraud waver with my bank in order to make payments using flagged methods. They added thousands of dollars to my original quote once they had my deposit and I was locked in. Movers cracked and damaged tiles during pick up to which they said the damages were not covered. On top of this multiple of my belongings were damaged during transport. I strongly recommend to anyone reading DO NOT use this company for your move!!!
Aaron Collins
Delicate artistic
Their team handled my delicate artistic items with incredible care. Everything arrived safely and without a single issue. Highly recommend their service! you asked, I'm doing))
Cecil Cherry
As a textile artist
As a textile artist, moving my studio from Queens to Beacon was a big deal — my looms, fabrics, and installations are super delicate and totally irreplaceable. United Prime Van Lines nailed it . They came with custom crates, climate-controlled trucks, and treated everything like priceless art — which it is! The crew was not just careful, but genuinely respectful. Everything arrived in perfect shape, no stress, no damage. I was up and running in my new space right away. If you're an artist or creator moving sensitive work, these are the people to call. They get it — and they care.
Hawa Suriel
Okay
Okay, so our software company just did a huge office move from Boston all the way to Seattle, and I was basically the guy in charge of making sure all our super critical IT stuff – servers, networking gear, all our old archived documents – got there in one piece. Honestly, I was sweating bullets. The thought of a server crashing or losing vital company data during transit was a nightmare scenario. But then United Prime Van Lines stepped in, and seriously, they were phenomenal. From the moment they showed up in Boston, you could tell these weren't just regular movers; they were like IT logistics experts. They had these special containers for the servers, and they packed all our documents so securely, I wasn't worried about a single file. They totally understood how sensitive this equipment was. The whole team was incredibly efficient, but also super careful. They moved everything with such precision, it was almost artistic. When everything arrived in Seattle, exactly on schedule, I was so relieved to see it all in perfect condition. We were able to get our new office up and running in record time, which is huge for a tech company. No downtime, no lost data, just smooth sailing. If your business needs to move valuable tech or any sensitive materials, you absolutely HAVE to use United Prime Van Lines. They really know their stuff and made a potentially disastrous situation completely stress-free.
Tarek Ahmed
DO NOT USE THIS COMPANY.
DO NOT USE THIS COMPANY.I submitted a written cancellation and was later told they’d be keeping 50% of my deposit per their contract. When I made a Google review based on my experience, they refused to issue any refund at all unless I removed it and signed a release form.Even after taking the review down in good faith, they still withheld my money and continued to harass me with calls and texts — including about my BBB complaint. When I asked for communication in writing only, a sales manager told me she was “allowed” to keep calling.Do not DO NOT USE THIS COMPANY.I submitted a written cancellation and was later told they’d be keeping 50% of my deposit per their contract. When I made a Google review based on my experience, they refused to issue any refund at all unless I removed it and signed a release form.Even after taking the review down in good faith, they still withheld my money and continued to harass me with calls and texts — including about my BBB complaint. When I asked for communication in writing only, a sales manager told me she was “allowed” to keep calling.Do not answer their calls. They’ll try to confuse you, manipulate your words, and pressure you into giving up. Extremely unprofessional and not worth the stress. answer their calls. They’ll try to confuse you, manipulate your words, and pressure you into giving up. Extremely unprofessional and not worth the stress.
joscelyn johnson
I highly recommend Unitedprimevanlines
I highly recommend Unitedprimevanlines. The three guys that moved us were great - such hard workers. I really appreciate their efforts. The communication with Carlos was extremely efficient and professional. All around a great service.
Douglas
