Been a longtime customer for roughly 7…
Been a longtime customer for roughly 7 years or so and they (Thrive Themes) had a problem with processing payments. Got sent a link that did not work from the get go to solve the issue. Got tired of dealing with the support and did not get back to them for some time, but now again tried to get a functioning link so I could get my thrive Suite package deal back as it was before Thrive Themes own issues with their payment processing. It's a hard stop no from them even though they were the cause of the issue in the first place. This company has just gotten worse and worse over the years. No goodwill to long time loyal customers who they cause problems for, support that is many times scattered and slow to reply etc. Go with a better solution for your website, one that is more customer oriented and that does not try and blame the customers for their mistakes. Worthless!
Daniel Kane Magic
Very quick and helpful assistance
Very quick and helpful assistance. Very good support.
María del Rosario Hernandez Ri
Great experience
Great experience. Maria from billing helped me adjust my plan. She was friendly and professional. She made sure everything was taken care of.
Kim James
Outstanding Customer Support
Thanks to Maria and Thrive Themes for their excellent support and for resolving my issue so quickly.
Prendos NZ
Fast and Friendly
The products of Thrive Themes are amazing. I am not technical at all, but I managed to build 7 websites with Thrive Themes. If you need support, the people from the helpdesk work fast, with endless patience and they are very friendly.
K. Hengelo
ThriveThemes has been my go-to theme…
ThriveThemes has been my go-to theme and lead generation platform on Wordpress for many years now. The progress this product has made along with the stellar support is what keeps me with the platform.
Tsahi Levent-Levi
Thrive Themes... Rocks!
I reached out to Thrive Theme's support. I was having a an issue with one of my websites.I received help and guidance from Belen at technical support. Belen, took the time to find out what the problem was and to give me a correct diagnosis, leading to being able to fix the problem. A BIG thank you to Belen, And to everyone over at Thrive Themes. I have been a very happy Thrive Themes customer for more than 10+ years. They are at the top of the game.
Sam Guerrero-Curiel
Outstanding Support!
Maria provided excellent support during my various requests. She kept in touch with me on a regular basis which gave me the sensation that I was really being looked after. So thank you again - I was very happy with the support provided!
Andrew McDuff
I have been a customer of Thrive Themes…
I have been a customer of Thrive Themes for over 10 years. There are 2 main reasons for that. One is that their products are top-notch and constantly being upgraded, and the second is their outstanding customer service. Recently, I had a service issue simply because I just didn't know what to do at the time, and they gave me specific directions for how to solve the issue. They constantly got back to me to make sure my issue was solved. Best service ever.
William Hildebrand
Thrive Themes support and products are amazing....
I've always had amazing support from Thrive Themes. This latest request was done outside of posted service hours, on the weekend. I was not expecting a reply until sometime Monday but received a reply on the weekend and the issue is being resolved. Going on 12 years with Thrive Themes and like I said I've always had amazing support. Highly highly recommend Thrive Themes. The product is amazing, if you use WordPress consider Thrive Themes.
Randy H
Thrive’s support team is 100% amazing
Thrive’s support team is 100% amazing. They respond quickly, they’re highly skilled, and they’re willing to go the extra mile to help. For example, they helped us with issues on a page that had nothing to do with Thrive Themes. So we’re extremely satisfied. Thank you for your help and your time Horea 👌
Truls
Your team is always there when we need…
Your team is always there when we need it. Love the kindness with which you provide support. And it is now more than 10+ years you have been doing it. Kudos, tons of it.
Chander Krishnamurthy
I’ve been very impressed with Thrive
I’ve been very impressed with Thrive, especially their support team. No issue is too small a they help without making you feel stupid. Highly recommended.
Phil
Great tech support
Happy to work with ThriveThemes for editing wordpress. But the reason I'm writing this today is because I had a fantastic customer support experience. I had a bit of a billing hiccup and they responded within a short time and helped me sort it very kindly and accurately. With tech stuff, the support is so important, and it wasn't just a chat bot but a very capable lady helping me. Well done!
Henrike S.
I’ve been using Thrive Themes for years…
I’ve been using Thrive Themes for years now and I’m super happy with it. The page builder is great and the customer support is top-notch, always helpful and fast.
David
I received fantastic customer service…
I received fantastic customer service and immediate attention to a highly concerning problem. The team were keen to deal with the situation as soon as it was presented to them and allay any fears I had. It is so refreshing to have an empathetic and understanding human intervention in this type of situation, instead of dealing with bots who do nothing but exacerbate the problem. Congratulations on keeping it real and professional. If I require this type of business service in the future I would not go anywhere else. This would always be my first and last choice.
Peter McMahon
Started with these guys in 2014
Started with these guys in 2014. Many things have changed since that time, but this remains the best website development suite for WordPress ever.Best products. Best support!
Fabio Sanges
Alyssa and her team were great!
Alyssa and her team were great! I messed something up with my subscription to Thrive Themes and she fixed everything up and saved me a bunch of money in the process. Very helpful! Best support ever!
Brad R.
Excellent Web-Building Asset; Even better service.
We have been Thrive Themes customers with a complete DIY package for years. We believe in the approach because it enables flexibility with websites and provides tools for conversions...not just static websites.The Pro Services group builds and rebuilds sites using Thrive Themes. They are fast, accurate, and concerned. Their customer service is exemplary, too. They instill confidence in the outcome of the very important asset of a hard-working website..
Julia Wesson
Great customer support!
I couldn't have asked for better support. The team was so helpful with the billing issue and I felt cared for the whole time. Great customer support!
Andreas Kruisz
