Broken shoes, no refund, no policy, no email
Shoes I ordered broke after less than 10 hours of usage. I provided pictures to their support, which first rejected the complaint, then asked me to send the shoes from Croatia to Poland and asked me to pay for it, which goes directly against EU directives for this situation. Upon pointing that out, my emails are now getting a 552 error, which means they either blocked my email or have a full mailbox that is supposedly used for business, I don't know which is worse. All I want is new shoes that aren't broken or a refund, neither of which is happening apparently. Don't shop here.
Tvrtko Kenda
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