Wonderful customer service
Wonderful customer service
Richard Sanderson
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swonderdirect.com
5.032 reviews
Last reviewed: Dec 21, 2025Do you agree with swonderdirect.com's TrustScore? Voice your opinion today and hear what 33 customers have already said.
swonderdirect.comMember since Mar 2026
swonderdirect.com is an online company. Based on 32 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed December 21, 2025.
Customer Reviews
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32 reviews
Received my order but the pump that was…
Received my order but the pump that was supposed to come with it was missing. I contacted customer service, and they were kind and helpful! I’ve received my pump, and my Peake board is now up and ready to go. Great experience
Barbara Holmesers
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Hong was excellent
Hong was excellent. He was prompt on his communication and followed up to make sure the process was moving along. He provided a suitable alternative when our product couldn’t be replaced that was great. Thank you Hong!
Sean
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Hong gave me excellent customer…
Hong gave me excellent customer service!! It's nice to know at my age there are still great people that take pride in customer service. Using email only Hong communicated and expedited the process to replace my pump that would not charge. I wish all customer services had people like Hong.
Lorna taylor
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I am loving my SUP pump from Swonder
I am loving my SUP pump from Swonder. I use it to inflate my float tubes for fishing. The ability to preset the PSI is invaluable. I just turn the pump on, and walk away to get my other gear ready. The pump is quick, and shuts off at the perfect level of pressure every time. The battery is so powerful, I can go several trips without recharging it. As a senior citizen, this has been my favorite purchase recently, since I no longer need to manually pump up my float tube. Also, my neighbor recently got his own pump, and it came with a great padded canvas carry bag. I contacted customer support to see if I could order one. They helped me get one for just the cost of shipping.Great products, great support!!! I highly recommend Swonder.
Dean Robinson
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Customer service, top notch!
I contacted the company needing a replacement part. Harper, at customer service, helped me until we could find the right part. This went on for weeks due to the fact that pullable tube was so old and not under warranty. He never gave up and was always in contact with me sharing updates. It was great that I continued to work with the same customer service representative the entire process. Thank you!
K V
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Great customer service >thanks
Great customer service >thanks
Terry Vandermause
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Great experience ordering replacement fin
I was excited to be able to order a replacement fin - came quickly and works great. Customer service was quick and helpful.
Kylie
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We lost the cap to our Huntington 3 tow…
We lost the cap to our Huntington 3 tow tube. I emailed the company on Sunday afternoon. A short time later I received an email from Harper. He told me they were out of stock but he found one on Amazon that would work and sent me a link. I was very impressed with the speedy response and with Harper locating one for me to order on Amazon.
STACI ASHWORTH
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I lost my fin during my last paddle session…
I lost my fin during my last paddle session. I emailed them regarding ordering a new fin because the one I needed was out of stock on their website. They promptly responded to me and helped me locate a new fin to order.
Abby Gagnon
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Paddle Board
Recieved my order and was missing the pump that was suppose to come with it. But I contacted customer service and they were kind and helpful! I've reverie my pump and my Peake board is up and ready to go now! Great experience!
Cindy Peake
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Smoking fast Customer Service
Just needed a replacement washer/screw for my fin and they sent me the whole fin setup so fast the shipping info couldn't even update before it was at my door!
Casey Lee Deignan
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I needed a replacement hose for the…
I needed a replacement hose for the pump I purchased over a year ago. I reached out via email and they promptly replaced the hose for a minimal cost.
Av
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Quick response to inquiry for…
Quick response to inquiry for replacement fin and helpful communication throughout the order process. Thank you!
Dana Fong
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Very helpful when I ordered the wrong…
Very helpful when I ordered the wrong replacement center fin to make sure I got the correct part
Greg Miller
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awwww just love the equipemnt but they…
awwww just love the equipemnt but they didnt give me the chance to test it there, why?
Beth Lewis
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Best pump I could imagine
I've been using my Swonder SeaWolf pump to inflate my paddle boards as well as a dinghy for a few months now. It's so fantastic to just set the PSI and let it do its thing without having to plug it in. It's quick and easy, love that it charges from my phone charger, and I can take it with me on short hikes with my inflatable paddle board to get out to lakes I'd otherwise not paddle. Everything has worked perfectly so far.
Addison Leigh
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Helpful customer service
Helpful customer service. Had an issue with a product and was issued a full refund within days
Evan Ernst
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Helpful customer service
After losing the fins on our paddleboards, customer service was helpful in getting a replacement order sent to us.
CS
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Great product
Great product! This holds a charge after hours of use. I have used it on camping trips and inflatable paddle boards. Works like a charm.
Yohance Douglas
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According to TrustPlane, swonderdirect.com has a 5.0/5 rating based on 32 verified reviews as of March 2026. Source: trustplane.app/company/swonderdirect-com