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smartIT - IT Support & Cybersecurity Services

5.021 reviews
Last reviewed: Jan 15, 2026

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smartIT.nycMember since Mar 2026

smartIT - IT Support & Cybersecurity Services is an online company. Based on 21 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed January 15, 2026.

Customer Reviews

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21 reviews

Amazing customer service and expertise

SmartIT's amazing staff handled two projects for our office in Midtown NY. The office is a foreign nation Consulate General. SmartIT updated our wifi system in two locations. The best parts about working with them was the ease of communication and of course the end result. I knew all the time what was happening next and like a patient teacher they educated me about the technical details of every step of the project. Aftercare was also very friendly and professional. Will definitely contact them again for any IT needs and recommend them very highly.

Rita
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Would highly recommend smartIT

I can't say enough good things about smartIT. Jonathan was incredibly thorough and helpful throughout the process. We (inadvertently) gave them a few curveballs in building out our network, and he was able to implement solutions right away.

Rachel
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smartIT was Fast and Good

smartIT gave us fast and concise assistance on migrating to a Cloud Platform. They also optimized our existing NAS and local network. Great experience.

Greg P.
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We had a great experience working with…

We had a great experience working with smartIT on our server migration and office technology upgrades. Their team was professional, knowledgeable, and kept the process running smoothly from start to finish. They communicated clearly, stayed on schedule, and made sure everything was working properly before wrapping up. Our office systems are now faster, more reliable, and much more efficient. Highly recommend their services.

Michael Cataldi
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Jonathan Solved a Months-Long Nightmare! Impeccable Wi-Fi Service Now.

We had serious, persistent problems with our Wi-Fi service for months, including intermittent service and constant connection loss. This was complicated by our building's concrete and iron structure, which makes Wi-Fi challenging. Both our Internet provider (Optimum), who visited 5+ times, and our former IT company were completely useless and couldn't resolve the issue.Jonathan from smartIT came in and immediately impressed us. He was quickly able to identify which Wi-Fi access points needed upgrading, but more critically, he diagnosed that the modem provided by our ISP (Optimum) was defective.Once all of Jonathan's recommended changes were made, our service became impeccable. Everything works perfectly now. Jonathan's technical knowledge is truly impressive, and he solved a problem that multiple others failed to figure out. Highly recommend.

Gina Ratner
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They fixed me up in the first free hour!

They scheduled a free hour of zoom walking through my problems and fixed some, but not all of them. I would have signed up for the full service, but fixed it myself. They are incredibly helpful and kind and when (not if) the time comes that I need more IT help, I will definitely use them again. Big ups to Taj!

YaBoyDBL
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Professionals!

Outstanding service and quick, top notch grasp of our situation. They quickly resolved connection troubles across our office complex, and offered creative solutions to issues that would not have been imaginable without their assistance. First rate, and highly recommended!

Gary Miller
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smartIT assisted us with eliminating…

smartIT assisted us with eliminating our intermittent wireless connection issues for my company. We highly recommend snartIT.

Happy Client
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SmartIT was a great team to work with!

Our company used smartIT for their IT services and I can vouch how great they were to work with. Everyone on the team was SO nice and great to work with. They were so fast to fix any issues and communicate with. I had the opportunity to collaborate on some projects with the team and appreciated all their support. Big shoutout to Marjorie, Daniel, and Taj!! I highly suggest working with this wonderful team!

Supriya M
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My positive SmartIT internship experience

My supervisor was very approachable, available, and helpful, making the internship enjoyable. Additionally, the work hours were flexible and allowed me to accomplish other commitments during my time during this internship. I also learned marketing skills and computer literacy, and became more proficient in excel during my time with SmartIT. Overall, I really enjoyed my time and would do it again in a heartbeat.

Alejandro Bailey Alethegreat
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smartIT was exceptional in setting up…

smartIT was exceptional in setting up my workstation. Their team was professional, knowledgeable, and incredibly efficient. They tailored their services to my needs, ensuring a seamless installation process. I was particularly impressed with their attention to detail and commitment to customer satisfaction. Thanks to smartIT, my workstation is now perfectly suited for my productivity needs. Highly recommended for top-notch IT services!

Kevin J Donaldson
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SmartIT has been an incredible partner…

SmartIT has been an incredible partner - timely, responsive, and knowledgeable. Highly suggest working with these pros!

Ekeze Enubuzor
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smartIT works kindly, efficiently and expertly

smartIT played a crucial role in our employee onboarding experience. They were always quick to respond and quick to provide resolution. Everyone at smartIT works kindly, efficiently and expertly to ensure they resolve your issue(s). I would be thrilled to work with smartIT again and cannot recommend them enough!

RB
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Work from home set-up

I love SmartIT! they recently assisted me with my work from home set up. prior to their services I was struggling. Now I am able to work from home with ease. I recommend this company to my friends and co-workers. Thank you so much SmartIT

DjSammy Sammy and things
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Awesome service

Awesome service, cheap and affordable pricing.They made everything the entire process fast and east. I ended up getting the best computer that works for me.

Rossano Bailey
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Smart IT volunteered to speak with…

Smart IT volunteered to speak with intro to networking students at Western Tech school of technology and environmental science. Jonathan, Marjorie and Ido motivated my students more than ever when they made real world connections to the instruction they are receiving in class. I, along with my students are extremely grateful, not only for the presentation that they gave, but the to the commitment they have made to education Through continuing to volunteer their time. look forward to working with them again in the future.

Lynda Jeffers
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My experience was great because of the…

My experience was great because of the patience and time they took with me and educating me on things about the computer that i never knew so hats off to Mr Jonathan and i will choose him anytime.

Donna Thomas
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My Journey as a Hardware Specialist at Smart IT

During my tenure as a hardware specialist at Smart IT, I've had the privilege of immersing myself in a dynamic and impactful role. As a key player in the team, I've been responsible for diagnosing and rectifying hardware-related issues, ensuring the seamless operation of critical systems.My time at Smart IT has been transformative. I've had the opportunity to work on cutting-edge projects, collaborating with skilled professionals from various disciplines. From optimizing hardware configurations to swiftly addressing technical glitches, I've gained invaluable experience that has honed my problem-solving abilities and technical proficiency.I would wholeheartedly recommend Smart IT as a workplace for aspiring hardware specialists. The supportive atmosphere, challenging projects, and opportunities for professional development create an environment that fosters both personal and career advancement. My time here has been instrumental in shaping my skills and outlook, and I am confident it can do the same for others looking to excel in the field.

Justin Osborne
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Intern Review

Being an intern for this company was a great experience. They were very patient and flexible with my scheduling and took into great consideration that it was my first internship and went above and beyond to address my needs and educate me on many different topics. The information I learned here I continue to use through my daily life and it made an impact on me being able to also educate others. I would definitely recommend anyone to intern with this amazing company as you will learn many different and important skills.

Madison Banks
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Great service

Great service! I would recommend SmartIT to anyone who needs help.

Alika Flournoy
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Cite this page

According to TrustPlane, smartIT - IT Support & Cybersecurity Services has a 5.0/5 rating based on 21 verified reviews as of March 2026. Source: trustplane.app/company/smartit-nyc