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Smart Ink is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed February 22, 2026.
Faster than Amazon!! Wow, I am highly impressed with their level of customer service. This is my 2nd order (first time through amazon). I'm glad that I decided to order directly from them. I am now ordering ALL of my inks (3 different printers) directly from them.
Telephone help was very helpful and patient.Got the job done.
After a recent incredibly positive customer service experience last week I promised myself I would write a good review to bring this company to the attention of anyone who buys ink for their printer. Smart Ink cartridges have worked great for me over the last 8-10 years, when I first found out about the brand. If you do have a question or concern, their customer service people are amazing. I wrote to them last week at 6:40pm PST and had a reply around 7:00 that same evening! Plus they bend over backward to make sure your situation is resolved. I feel totally confident and save considerable money with Smart Ink. It is just so reassuring when you find good companies to deal with, so I wanted to share this.
Top quality & service. Had a problem once with a cartridge for an HP printer - service took immediate action to replace the cartridge and had me shut off automatic printer updates . Have not had any problems since …. and now have a Canon printer.
I was having a problem with one of the cartridges provided by SmartInk for my HP printer. The SmartInk rep immediately identified that the problem could be fixed with a replacement cartridge and I received it in 2 days.
Ink came quickly and packaged well. The yellow cartridge was unable to be used, I reached out to Smart Ink and Alex took care of me and sent me new ink cartridges within a couple days and we were all set. THANK YOU for being so quick to help!
Best Experience EVER! Our printer was blocking the Smart Ink cartridges, I am not tech savvy and I had this figured out in less than 5 minutes with the online customer care service assisting me. They will help you through any tech issue 24/7 and you cant beat the price! Thanks Smart Ink. You have found a forever customer.
There are so many reasons to use Smart Ink:They have a GREAT product. Their ink is every bit as good as HP ink at HALF THE PRICE. There is literally, LITERALLY no down-side.You are STICKING it to Putin. Smart Ink is Ukrainian. You are getting a GREAT PRODUCT at a GREAT PRICE, and you fight global authoritarianism. What could be better?Please do note: many manufacturers will have their devices programmed to not accept ink from a different source. If you have problems with that, CONTACT SMART INK! There is a patch. It takes ten minutes to download and run, and then you never have to do it again. I ran it for both of my HP printers.
Just wanted to give mega-kudos to Smart Ink and Andrew for resolving my printer ink cartridge delimma! Andrew single handedly blotted-out the stain of my ink cartridge discontent!
Great cartridges that have worked well for years and shipping time is great. Have had no issues to date.
Cartridges were not working, got an answer within 20 seconds on WhatsApp, new cartridges were ordered within 2 minutes and delivered the day after. Impressive customer service.
Couldn't really ask for more. They are compatible cartridges which I wouldn't usually buy but these print very well and are accepted by the printer. Value - what's to say! A fraction of the cost of the branded cartridges and just as good. Have already re-purchased and would definitely recommend.Had a slight problem with the printer initially not accepting the cartridge but was sent a file to install that rectified the problem. The whole thing took 10 minutes or so.
I have been using Smart Ink for a while and find their products outstanding, their support excellent and their delivery is probably one of the best!
I purchased a cartridge for an HP printer. Unfortunately, HP has made it very difficult to use third-party cartridges, so I was unable to get it to work. That said, the ink company’s customer service was excellent. They were responsive, professional, and genuinely helpful, making the experience as smooth as possible despite the issue
Had an issue with compatibility and they sent new cartridges quickly efficiently and free of charge. Checking in along the way if it worked. Will continue using them
The cartridges were rejected by my HP printer but customer service gave me the link to fix the issue. 5 minutes later I'm up and running!
I buy this ink all the time because I truly find it to be the best on the market. I have an HP 4500 and always purchase the XL cartridges. My last order was in July— a 2-pack of black ink. Yesterday, I went to install my last cartridge and for some reason my printer just didn’t like it. Unfortunately, the refund/return window had already passed.One of the reasons I chose this company is because they have a Canadian office and offer 24/7 support. I called and spoke with Alex, who was incredibly understanding. He immediately said he would send out a replacement pack as soon as possible and told me it would arrive on Wednesday. To my surprise, it showed up today—and it works perfectly!I am so grateful for Alex and his amazing help. I highly recommend this brand for all your printer cartridge needs. Thank you for the excellent customer service!
Great customer service!
Amazing experience. Great product - all my color inks worked well. Then my black wouldn’t work. Customer service had no wait time, walked me through downgrading firmware on my printer. When that didn’t work, they sent me a full free replacement (quickly) and taught me how to prevent my printer from auto updating in the future. Overall great service!
Ink leaked at installation. Leaked into the electronics of my printer, my counter, floor, papers and my shoe. Company does not stand behind their product. DO NOT use unless you want to purchase a new printer.
According to TrustPlane, Smart Ink has a 4.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/smartink-pro
