Very reliable - just a it should be
To-the-point inforation about booking status and details, reliable, friendly driver.
W. Weber
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SIXT ride
4.337 reviews
Last reviewed: Mar 10, 2026Do you agree with SIXT ride's TrustScore? Voice your opinion today and hear what 59 customers have already said.
sixt.com/rideMember since Mar 2026
SIXT ride is an online company. Based on 37 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed March 10, 2026.
Customer Reviews
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37 reviews
A wonderful experience and driver
A wonderful experience and driver. The app is very intuitive and user-friendly. I highly recommend it!
Nicolas de Fleurieu
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Very disappointing service
Very disappointing service. I just tried the sixt ride because of the free 25 vouchers from my AMEX platinum card. However, the taxi service was not applicable for the voucher. Customer service also claimed that it was described in the activation email that taxi service is not included in the voucher. Shouldn’t it be at least specified in the App at least? It’s very confusing for me and customer service refused to apply the voucher manually for both my rides.The ride service is also VERY disappointing. Waiting time takes too long is one thing. More importantly before my ride from airport to home, a taxi driver took my order, app said he should take 7 minutes on the way. I checked on the app 10 minutes later, the driver didn’t move at all and I had to cancel my order. I wasted about 40 minutes rechoosing drivers here and there because the drivers didn’t move at all. I guess they just took their orders as their guaranteed income, but more willingly took other people to get more income. With the time wasted, I should be way earlier home and wouldn’t have to wait in rain for the never-showing drivers.Service not recommended at all.
FY
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Punctual
Punctual, great rates, friendly driver, brand new cars.
CLAUDIO DICOVSKIY
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A no brainer service; top
Cars are largely clean and drivers most attentive.
Andreas Paetz
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I used SIXT ride twice
I used SIXT ride twice, both at Gatwick Airport and Antalya Airport, and was very proffessional. The driver was particularly knowledgeable about the city, and I arrived at my hotel directly and without any problems. Also, my friend was staying at a different hotel, and without charging an extra fee, the driver was very kind and dropped my friend off first, then me.
Adem Yıldız
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Sixt Ride Service is excellent at the…
Sixt Ride Service is excellent at the core of drivers and cars. But if you need assistance it’s far from good. It might even happen that call center agents call you at 4am to discuss the upcoming trip. This is hardly acceptable.
Rainer Mehl
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Cairo Airport
I used the airport transfer service to and from Cairo Airport. Upon arrival, the driver did not show up in the arrivals hall as agreed. Only after several phone calls did he appear at the airport with a considerable delay and was eventually found outside. The return trip from the hotel went smoothly.
Arne
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Punctual and friendly
Punctual, very friendly and clean vehicle. Safe driving with knowledge of the area. Easy to book and follow the arrival.
Barbara Lang
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perfect start into holidays 👍
perfect start into holidays 👍
Consumer
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I will never book another trip with…
I will never book another trip with this company joke the drivers car was flirty dirty he almost killed us on the motorway he was stoned out of his head almost falling asleep behind the wheel so dangerous I don’t like doing this but has to be said he will kill somebody one day and not even the car they said would pick me up
Eddie Heffernan
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FIRST booked but ECO seating in EQS
5* service, bookings work well, everything always on time (i did multiple bookings) with a big BUTMercedes EQS with standard rear seats is considered 'FIRST' .. these are non-adjustable, short, bad plastic seats .. SIXT needs to get the car ratings wrong. With FIRST i expect a comfortable car, like it is advertised (BMW7,Mercedes S) but not a seat comfort which is economy at most.Until this gets fixed by SIXT (which it probably won't) i will not book this class, if even with SIXT, again. They offered a discount for the next trip, but i break my back with that FIRST experience ..
Johannes R.
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Ride Alcochete - Lisbon
Punctuality. Premium vehicle for a family of five with luggage.Friendly behaviour and smooth driving.All perfect.
Renato Portela
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Great experience!
Great experience!
K.
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Wonderful service and a great driver
Wonderful service and a great driver, definitely will always use sixt services. It was a great ride and the car was extremely comfortable.
Mahdi Mohammed saed
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Sixt Ride in Zurich and…
I was using Sixt Ride in Zurich and Brussels, drivers never are on time, they should be standing with a sign waiting for us and not the other way around.
Avi
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I have used SIXT ride for airport…
I have used SIXT ride for airport transfers in NYC. Excellent service. Will definitely use it again would highly recommend to anyone.
Konstantin Koudriaev
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Pick-up at BCN airport
The communication right after the landing with the driver was excellent.His attitude and friendliness was suberb.His car was clean and the ride was smooth.
Tino
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Airport Transfer MUC
The driver was very punctual, helpful, and friendly on both transfers. The vehicle was high quality.
Löwe
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Terrible communications leading to frustration
Booked pick up LHR T4 after flight scheduled to land about 12:00. Arrived in Arrivals about 13:00 and no driver. Wanted to contact SiXT to ascertain reason for this but there are no phone numbers to contact them on any information or documentation. Much searching on Google found a UK number and after much discussion and transferring to different people finally got to talk to the driver. Apparently I had booked a 90 minute buffer which meant that then driver was not going to appear before 14:00 although this was a surprise to me.The driver was officially unable to contact me until they arrive at the Terminal and I had no way of contacting them. The driver was only 20 minutes away and agreed to come to the Terminal and picked us up and took us to our destination quickly and efficientlySiXT really need to facilitate their communication systems and at least allow their customers to contact their representatives in the appropriate country and preferably the driver to avoid unnecessary tension and uncertainty. Why the secrecy about phone numbers? It serves no purpose other than to frustrate their customers and drivers.SiXT will not be on my preferred supplier list next time
Laurie Wilson
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Cite this page
According to TrustPlane, SIXT ride has a 4.3/5 rating based on 37 verified reviews as of April 2026. Source: trustplane.app/company/sixt-com-ride