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Shower Bay is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed February 21, 2026.
Russell is the co-owner of Shower Bay and called me directly to answer my questions. He was so kind! We are so grateful for this portable system that is easy to set-up. The Shower Bay has been life changing for our family!
The salesperson I spoke to on the phone was helpful and informative. The unit was easy to assemble. The contractor who helped me assemble and plumb it was impressed by the quality of the unit. My wife returns home in a few days, so has not yet begun using it.
Very cooperative staff
I've contacted Shower Bay a few times with questions and Russel has been really helpful with answers and suggestions and shipping promptly. The Shower Bay has been so great because our shower is upstairs and my husband is now disabled and staying on the main level that only has a powder room. So we didn't have to move! Thanks for the great product and customer service.
Our experience was amazing! Russel was so personable and helpful, making sure we had everything we needed to be successful with the installation.The shower arrived early and was easy to assemble and install.It was much needed and my father is truly enjoying a hot shower again.
I was so happy when we purchased the Shower Bay! My mom is battling cancer and has loss the ability to care for herself. To be able to provide her with the ability to get a shower and wash her hair has been exceptional! The shower bay works as advertised, easily assembled and is a great investment to aid in caring for your loved one. Russell was very helpful and went above our expectations.
I was receiving emails about comments being left but I couldn't find some of them and couldn't respond to any of them directly.
Customer service is top-notch. I spoke directly with the co-owner, who accommodated my situation with compassion and professionalism.
Shower Bat makes upgrading your bathroom feel simple and stylish. The arrived on time, fit perfectly, and were easy to install. It's a dependable choice for anyone looking to refresh their space with minimal effort.
I am very fan we didn't with service provider
Our family is incredibly grateful for Shower Bay and the impact it has had on our daily lives—especially for my mother. Being able to support her morning and nighttime routines with dignity, comfort, and consistency has meant more to us than words can fully express.The ease of navigating her chair within the Shower Bay setup has been a game changer. It has allowed her to regain a sense of independence with showering, something that is so important for confidence, routine, and overall well-being. What once felt overwhelming now feels manageable and safe, and that peace of mind has helped our entire family tremendously.We also deeply appreciate how thoughtfully designed the system is. It allowed us to adjust our home quickly and efficiently, accommodating all of her needs within her temporary living space without major renovations or disruption. The flexibility, accessibility, and user-friendly design made it easier for caregivers to assist while still prioritizing her comfort and autonomy.Shower Bay has truly supported not just a physical need, but an emotional one—restoring normalcy, routine, and independence during a season that requires a lot of care and adaptability. We are so thankful for a solution that meets our family where we are and helps our mother continue her journey with dignity.
Customer service was exceptional. Delivery was fast.Putting the shower together was very easy. My husband loved being able to shower especially as he became weaker. Thank you
The ordering process was very easy, and I appreciated the detailed, helpful conversation before I placed my order. The representative was easy to talk to, and the product itself was simple to install and works perfectly. It was exactly what I needed to add a shower to the main floor of my home!
Shower Bay is incredibly convenient and easy to set up
This unit has exceeded our expectations. It is exceptionally easy to use and works perfectly. Comfortable, hot showers, are now a daily event for our loved one. It is a breeze for us as caretakers. He, and we, couldn't be happier. Can't recommend this enough!
My guy has now used the Shower Bay twice and it is fantastic. It took me a little longer to assemble than I thought, but now that I understand it all, I know I can go much faster. I am not the strongest or most agile woman out there, but I managed it all just fine. It's a beautiful system. The PT, OT, RT, plumber, and carpenter who have been here this week have all been super impressed. Thank you for making this available to the greater world, it's A+. Elegant. A thousand thanks.
We've had our shower bay for over 4 years and it's one of the most important things I've ever purchased. It's been a wonderful help to my wife in order to give her a shower several times a week. The unit is well engineered and has held up exceedingly well. Kudos to Russell at Showerbay who has helped me keep the shower in good running condition.
Russell at shower Bay has been outstanding
Shower Bay offers a practical solution, but the setup was more difficult than expected and customer support could be better
This Portable Wheelchair Shower is awesome...I would recommend it to anyone in need of a portable shower...The main office support was excellent and the installation was a breeze...Thank you Russell so much- Catskill Neighbors, Inc.
According to TrustPlane, Shower Bay has a 4.9/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/showerbay-com
