Passed Around. No Responsibility Taken. Extremely Disappointing.
I purchased a Schwinn 800IC Indoor Cycle from Fitness Superstore on 31 January 2024, delivered 1 February 2024.On 6 February 2026, just five days after the warranty expired, the console began freezing mid-workout. The backlight remains on, but the display locks and becomes unusable. The issue now occurs within eight minutes of riding, making the bike effectively unreliable.Since reporting this problem, I have:• Submitted multiple support tickets• Spoken to at least four different representatives• Provided receipt and video evidence• Been redirected between companiesDespite all of this, no one has taken responsibility.I have been passed between Schwinn, Johnson Health, and the retailer. Each points elsewhere. No goodwill gesture. No flexibility. No ownership.This is a premium indoor training bike. A console failure days outside warranty, combined with zero discretion or customer care, is extremely disappointing.Electronics can fail. That is understandable.What is not understandable is the complete lack of accountability when a product fails virtually at the point of warranty expiry.At this stage, I am paying (£142) to repair the bike myself because meaningful support has not been offered.If you are considering this brand or retailer, be aware that once the warranty period ends, even by a matter of days, you may find yourself entirely on your own.That has been my experience.