Do you agree with Sadler's Brewery's TrustScore? Voice your opinion today and hear what 33 customers have already said.
Sadler's Brewery is an online company. Based on 32 reviews on TrustPlane, it has an average rating of 3.2 out of 5 stars. Last reviewed March 21, 2023.
Is this a new party game ?? i would so like to be able to get into the bottleThe lid came off the cork the glue has failed and i'm left with a full bottle of raspberry cream liquer and no way of opening and re closing it again, you had me thinking on using a drill on the cork its no fun this you tease youp.s cannot find web link that works to send directp.p.s a drink would be nice
ok!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Good customer service!
Recently ordered some beer and glasses from Saddlers brewery. It was a great offer. Came really quickly. The beer had short dates. I informed them of this and with in days they had sent replacement with longer dates. Went above and beyond what I expected. Will definitely use again. Top customer service. Thanks
Order still not received & can't get a reply from customer services despite over 5 emails - on 7 Decemver 2021 DPD notified Sadlers that our order (3x Rum & shot glass) had been disposed if due to breakages (Exception Report) - there is no phone number to speak to anyone at Saddlers - I have tried FB, Twitter as well as emailing customer services - we would like the order if a refund - any help appreciated......UPDATE We had a reply eventually from customer services apologising for the delay and they said the order would be fulfilled.. 13/01/22 Today we have received the missing order.
Order not Delivered by DPDUnable to contact Sadlers by phone and they never answer their emailsLess than 1 star Should have read all the reviews before I ordered
Ordered an offer and paid for postage. The item hasn’t arrived and it’s been four weeks. Iv emailed their customer services multiple times, with a response once saying it will be dispatched again, that was weeks ago now. Impossible to get hold of them any other way, do not buy from here!
It used to be £40 and you got free delivery. Now it's £60 for free delivery. It put me off from ordering anything as my total only came to £48. Then they wanted a tenner delivery. No thanks I will stick to my local supermarket.
Terrible customer serviceWas pleased with the products although its really gimmicky and not particular a good. Arrived late for a party and now have no use for it. Have contacted them several times to arrange a return and they have not responded - terrible support, clearly need to work on how they handle customers. I would normally re-order as the beers are nice and for Peaky Blinder fans would be a great gift, but now - absolutely no chance.
Have used the website a couple of time. Part of my delivery was missing on the second delivery . Carol phoned me the same day as I sent the email and replaced both items on next day delivery . Can't fault their customer service.
Shocking customer services, missing items and just a don’t give a F attitude!Won’t ever recommend this company nor use them ever again.
Based on recent experiences they send what they have in stock. They do not reply to emails, voicemail is full . Not had a return call explanation why my order was wrong again. Would not recommend, Sadler’s you have just lost another customer, a brash attitude in today’s climate
Ordered some beers from them (2nd time). The courier company send the message they were delivering on the day they tried to deliver the consignment. No one in (obvs) so I arranged to have it delivered when someone would be in. Only half consignment delivered, half damaged in transit. Contacted Saddlers by email, 4 days later by their own contact service, 2 days after on Facebook and Twitter. Still no reply or acknowledgement. Very bad customer service.
Poor customer service. Didn’t receive free beers when England wonPlaced an order and wanted to add to it. Emailed customer service but didn’t respond for five days!!!! By that time my order has been sent out. Found them quite rude in their responseWouldn’t recommend them at all
Booster service!! i love the beer hihi
Ordered x1 2.5 rhubarb and ginger gin X1 2.5 blood orange gin 4 x 6 hibiscus tonic Total cost £130Received I bottle of gin that’s it! Sent several emails on acknowledgement at all, this is a terrible company I would not recommend it
Ordered through Wowcher 2 bottles of gin to be delivered couple of weeks later on or before the 28/8.Sent an e-mail to them on 29th but got no responce.Now the 4th September and nothing
not impressed used saddlers before quite a lot then i seen the england vs free 12 pack of beers if they win so i did the first order it arrived with the free beer at same time did my second order Order #56071 and the 12 bottles of ale had turned up as you can see grom the dpd tracking photo only shows the beer box no others.ordered 8th july 21 ts now 16th july 21 so its been 5 working days yet i have still to recieve this order in. 1x Mary-Le-Bone Orange & Geranium Gin 50cl Bottle for £26.00 each1x Mary-Le-Bone London Dry Gin 50cl Bottle for £26.00 each1x Rio Tropical Juice Drink (Pack of 4) for £2.00 each1x Barr Pineapple Soda (Pack of 4) for £1.96 each1x Levi Root's Caribbean Crush for £4.00 each1x Funkin Bramble Pre-Batched Cocktails for £5.50 each1x Funkin Zombie Pre-Batched Cocktails for £5.50 eachDiscount (code: ): £-27.00 GBPSubtotal : £43.96 GBPGB VAT : £7.32 GBPShipping : £0.00 GBPTotal : £43.96 GBPits not great service when the main part of your order docent turn up. its defo soured my expectation of this company now. please sort this out.
The mistakenly sent out the wrong beers with my initial order, but to make up for their mistake they sent me the correct beers and let me keep the incorrect order.
Thankyou so so much got my partner and father inlaw bottles and few for me love them so much
According to TrustPlane, Sadler's Brewery has a 3.2/5 rating based on 32 verified reviews as of April 2026. Source: trustplane.app/company/sadlersales-co-uk
