frames were damaged and you failed to…
frames were damaged and you failed to reply to email regarding the issue. unprofessional and unacceptable!Problem has been resolved. Full refund issued.
KP
Was this helpful?
Replacement Lens Express
4.650 reviews
Last reviewed: Feb 25, 2026Do you agree with Replacement Lens Express's TrustScore? Voice your opinion today and hear what 578 customers have already said.
www.replacementlensexpress.comMember since Feb 2026
Replacement Lens Express is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.6 out of 5 stars. Last reviewed February 25, 2026.
Customer Reviews
Write a ReviewFilter:
50 reviews
Not medium yellow
I was told you could get real close to a medium yellow for shooting glasses. You did try but its not a medium. Very light yellow is what I got. If you can do darker I would be interested but not at the same price. Looks like you do good work otherwise .
Kevin McQueeney
Was this helpful?
I have used RLE for my last four lens…
I have used RLE for my last four lens replacements. I just received my most recent lens order today. Again - RLE did a great job! Amazing customer service! Jennifer always got back to me immediately with any questions I had before I placed my order. Ordering was so easy and I received emails with updates on my order. And the finish product was just perfect and their pricing is amazing. I recommend RLE to all my family & friends. I wouldn’t buy lenses from any other place - RLE is the best!
Ann
Was this helpful?
Exemplary customer service
Still fine-tuning a few things but you don't get customer service like this anymore. Anywhere! They respond quickly, efficiently and are extremely kind. What a pleasure to deal with!
Cyndy Adams
Was this helpful?
WORTH IT
Responsive, personalized customer service, fast response times, and GREAT quality results. So so so happy with my replacement lenses for my rare vintage Ray Bans. So relieved and pleased with this entire process (these are extremely rare frames) and telling everyone to trust their frames with RLE. (And the pricing is completely reasonable, too!)
Beth
Was this helpful?
Great service! Awesome!
Awesome!! Will definitely use again. They saved me a ton of money. When they sent them back to me, they were very well packaged. Great communication! A++++++++++
Nancy Williams
Was this helpful?
Speed
Good, quick, great price and options. Would like a shipping option where a prepaid shipping box would be included for UPS or USPS
James Markham
Was this helpful?
RLE always delivers a personable…
RLE always delivers a personable experience along with excellent and timely results. Over the years, I’ve purchased numerous prescription glasses and prescription sunglasses from them and have consistently been impressed by the smooth process and outstanding craftsmanship.
Derrick Jacobs
Was this helpful?
No more “vision center” upcharges
I compared RLE’s products and prices to four other providers and found them to offer higher quality lens options for much less than the top two competitors. I’d never ordered lenses online before (used existing frames) but was pleasantly surprised at how simple the process was. Along with the price, I appreciated RLE’s communication at each stage of the process and how quickly I received my glasses when complete. The lenses are fantastic; better than ones I paid nearly double for at the last provider. I’ll definitely be using RLE for my lenses going forward.
MJ
Was this helpful?
Quick and efficient
Quick and efficient
Michael Tkach
Was this helpful?
Love my new lenses
I was really impressed by how easy it was to re- lens a beloved old Dior frame. I was also happy that my glasses arrived in perfect like new condition.
Maria Sotolongo Saffioti
Was this helpful?
Repeat customer
Another pair of great lenses from nice people!
Mark D.
Was this helpful?
The box was smashed and my glasses…
The box was smashed and my glasses weren’t packaged correctly. The frames are now bent. Very frustrated
Jason Gallegos
Was this helpful?
Genial!!!!!
Genial!!!!!
Brenda Gisel Gonzalez
Was this helpful?
Nice flatform
Nice flatform
Kyle Manuel
Was this helpful?
Great ahead for good job
Great ahead for good job
kulwinder singh
Was this helpful?
Nothing went wrong
Nothing went wrong, it's just not what I expected. I bought my Ray-Ban sunglasses about 2 years ago for a little over $200. With shipping and taxes the replacement lenses cost me about $200. At that price I expected to get the same exact Ray-Ban branded lenses. Didn't happen, very unsatisfied. Not just with the lenses, but the entire procedure as well
I can't say
Was this helpful?
SUPER quick
SUPER quick, way under the Approximated days and always high-quality I've gotten six pairs from this company and it's always well worth it!
Jennifer Prew
Was this helpful?
High quality lenses
High quality lenses, great service
NC
Was this helpful?
Ordered lenses for eyeglasses and…
Ordered lenses for eyeglasses and Oakley sunglasses. Eyeglasses arrived with a chip in the middle of the lenses, rendering them unusable. Oakley sunglasses had incorrect screws installed, causing the right lens to pop out within an hour. Had to superglue the frames to fix RLE's shoddy work. The gold screws that match the frames were replaced with incorrect silver screws. Avoid this place if you want quality work and parts. Extremely disappointed with the poor craftsmanship and incorrect replacements.
Alex Ready
Was this helpful?
Cite this page
According to TrustPlane, Replacement Lens Express has a 4.6/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/replacementlensexpress-com