DO NOT rent in America Rent a Car!!!
DO NOT rent in America Rent a Car!!!Really bad experience. I rented a car with the “surprise rental company” that does not tell you who you are renting from. When we arrived in Miami not only the place is shady with no air conditioning, but also understaffed. Made us wait for a very long time. While waiting a man came in the office yelling that his $2,500 deposit had not yet been refunded and that their phone numbers did not work and nobody answered. I didn’t want to risk that amount of money. People around me were not taking the cars and saying the place was a scam, charging ridiculous fees. I did not feel comfortable with that and left to go to sixt were the deposit was only $200.NEVER rent from that company, NEVER rent when you are not told which company you will get your car from.Rentigcarz did not help me get my money back. Rentingcarz should not have that rental car in their website.
Carolina
The chat was really helpful and fast to…
The chat was really helpful and fast to confirm the reservation and sent me the voucher
Joelle WEYNANTS
I have to say they were quick to…
I have to say they were quick to respond and addressed all my questions and concerns. It was a great customer service experience.
Aimeè Cruz Torres
Excelent
They assisted me via whatsapp very quickly and efficiently, i was very happy.
Juan Kronfle
All very Good
All very Good
Gabriela
Rentingcarz is always our go-to.
Rentingcarz is always our go-to when we visit the United States and need a car. We need full protection and getting insurance with the car is very important.
Rebecca T
Easy booking at a great orice
Easy booking at a great orice
Brian
immature handling of work
The work was done too slowly and the car was supposed to be diesel fuel but they told me to use gasoline, which almost caused a big problem.
Miri Yoo
Good price!
Good price!
LIZETTE
Bad customer support
I previously sent a claim by email requesting a refund for a valid reason, but your customer service has not resolved the issue. I only received a template reply, so I followed up to request an actual solution. However, I have not received any further response. I also sent another email with a more detailed explanation of the problem last week, but still received no reply. Could you please let me know when I can expect a proper response to my claim?
石田直希
They are thieves
They are thieves, I paid for the total of a car rental and when I went to the counter, there was no car, they didnt give me back my money.Please dont do anything with this company!Dont waste your money
Adriana Botero
Ambitious service
Ambitious service, but the worst execution..! They refer you to third parties who don’t care at all, only about charging and increasing service costs
Miguel A Aragon V
Keep away from this fraudulent company
Keep away from this fraudulent company. You pay them but they don’t pay the rental company, and the rental company then charges you again.It has been a long battle to get a refund and they are just not interested in helping at all.I rented a car with Avis through RentingCarz, and paid online. I received an email confirmation and the pre paid voucher.On my arrival at Avis counter, I showed them the reservation and pre paid voucher, and they only placed a holing charge on my credit card (as they are supposed to, for the deposit), which should be released once I return the car in good condition.All went well, they released the hold but charged the rental fee (already paid to RentingCarz).I contacted Avis and they told me that RentingCarz did not pay them, so they charged me. I contacted RentingCarz and they told Avis should use their pre paid voucher, and asked me to contact Avis. After more than a month, many emails and international phone calls, and being played by both companies, RentingCarz decided to partially refund me. I am trying to raise a formal complaint with the company but they just ignore my emails. Be aware of this scammer company. DESPITE THEIR COMMENT BELLOW, they only gave me a partial refund, I am still trying to get it money back... how frustrating!
Cyntia
The company cancelled my service with…
The company cancelled my service with very little anticipación for my trip. I arrived Miami Airport and I realized about this situation. The company doesn't have an office there. There's no Phone in the voucher. I made a claim and nobody responded to me
Vane Sf
Inexistent reservation
I arrived to the car rental and the reservation didnt exist. The customer service answered but didnt provide any relevant information or solution.
Matias
Fast and convenience
Fast and convenience
박태현
Helpful and fast customer support
I had an issue regarding the credit card name used for my reservation, and the customer support was extremely helpful.They responded quickly via WhatsApp and clearly explained everything.The agent confirmed that I could use my own credit card at pick-up without cancelling the reservation, which saved me a lot of trouble.Very professional and reassuring service. Thank you!
이혜나
The correction was required on the…
The correction was required on the wrong name, and the support was very quick, and updated reservation also shared accordingly. Had a good experience, and hope the actual journey is also smooth like this experience^^ Look forward to experiencing in February, 2026.
다배쿠
Fred was my excellent online representative and…
Fred was my online representative and he was efficient professional and friendly. He resolved my issue and confirmed that my car is still reserved in Newark International Airport tomorrow morning.Thank you Fred!
JAMES
worst worst ever!!!
worst worst ever!!!
Toru KASSE
