Bad business practice that any new user needs to know!
I have to admit that I have never created a shirt before and so “likely” didn’t know what I was doing when I sent the design to Printful - but what they printed and sent to us was so wrong that SOMEONE in their production department should have recognized it was not what we wanted?! They list, as a part of production, shipping, etc. that the shirts were in the “quality review” department - where they sat for over a day. Bottom line, I spent over $180.00 on 5 Hawaiian Style shirts with an awesome design element that - I guess - I placed wrong in their design template. You would think that they would SHOW the person ordering what they will ultimately receive based on their incorrect design. The DESIGN I COMPLETED on the web site showed my art perfectly on the shirt. I’ve written asking for them to join me in getting this redone RIGHT. They have told me it is my fault and to suck it up - take the money loss and, oh, walk away. I can’t imagine a company not wanting to HELP in some way. No offer to redo, no refund for the crap that was made, no offer to HELP design it right. Horrible, horrible customer care. Won’t ever use them AND hope others see that unless you know how to design ON THEIR design pallet, be very careful as there is NO way to know if you did it right until you receive the WRONG thing. Argh.
Dennis Murray
Highly disappointed!…
We ordered 5 shirts—none of them printed correctly. They do not send a mockup of how it will be printed—they send an update for at least 1 day in quality control knowing they printed and have cut off the artwork all wrong. They will not admit wrongdoing. I do not recommend this company or its business practices.
dencincorshe
Your Etsy integration is fluid and…
Your Etsy integration is fluid and problem-free.
Thomas Cholewa
Totally Fit The Bill
Great products, shipped on time as stated. Good flexibility. Everything you would want in an on demand printing shop.
Jason Baker
Easy to use
Easy to use. Good quality products
Hannah Price
Great I liked it
Great I liked it
Daniel Speegle
Accessible and practical
It's easy to use and propose solid solution to bulk buying, when you need to keep your brand project under budget
Jade Noël
Thank you printful 🥰
The AI help was incredible it was so much help and made it a breeze
Grisel Dominguez
I find it easy to use
I find it easy to use. All of the help and support videos instructions are very helpful also.
Jorge Lemus
I ordered a custom print on a black tee…Blue vs black!
I ordered a custom print on a black tee shirt. I received a review to look at before the order and all looked right, so I placed an order. I received a receipt for the order then another for shipment times, all looked right,Then I received a printed BLUE shirt. I asked customer service and even had to take a photo of the shirt to send them. For a response, I received a new paid receipt for, now, a blue shirt!Customer service seems to only want to cover their own ___.
Allan F Visser
Right now I seem to be have a big…
Right now I seem to be have a big problems uploading new products to my website. I've got one right now that has be uploading for 1 and 1/2 hours and it still hasn't finished. Time for bed, will check in the morning. And this has happened the past several times. A couple of them I uploaded from another POD company. Not happy with that. I want to stay with printful.
Dennis Foote
It was very easy to link my products on…
It was very easy to link my products on Printful to ebay. One click and it was connected then just publish products to my ebay store and my products were listed. A purchase was made and the person got their product without a hitch.
Paul Iversen
Disappointing Customer Service: Better to Look for Another Supplier
As long as the customer service is unprepared and unfriendly, it’s never worth using their services.Reading the complaints, it becomes clear how poor their customer service really is.Thanks to the reviews, I will avoid placing a large order and will look for another supplier who can meet my requirements.
M B
So far I have liked working with…
So far I have liked working with Printful and Tiktok together
sassiescreations
Extemely Disappointed
I am extremely disappointed with my recent experience with Printful regarding the All-Over Print Hoodie product.A total of 10 orders were placed for this hoodie — 9 were placed directly by my customers, and 1 order was placed by me. Unfortunately, all 10 orders had issues, which created a very difficult situation for my business and negatively affected my customers’ experience.Here is what happened:4 orders were marked as delivered, but the customers never received them.4 orders were received, but the hoodies were at least two sizes too small.The hoodies that were received took 2 weeks or longer to arrive.At the 2-week mark, I received an email stating there was a delay with all-over print products—which came very late in the process and after customers were already waiting.I contacted customer support and explained that these issues were happening across multiple orders for the same product, which clearly suggested a broader problem with this specific item. While support did assist with one order, the replacement has still not been received. In that case, the first hoodie was marked delivered but never arrived, and now the replacement (second shipment) has still not been received either.Another major issue was the handling of the sizing problems. I explained that several customers received hoodies that were significantly too small. I was then asked to collect detailed measurements and photos from each customer. From a business and customer service perspective, this is not a good experience. Asking multiple customers to measure garments and take photos places an unnecessary burden on them and reflects poorly on my brand, even though the issue originated with the supplier.I personally measured the hoodie from the order I placed, and it was clearly nowhere near a true 3XL—it fit more like an XL. I submitted the requested information, but after that, nothing meaningful happened.I contacted support a second time about a week later because there was still no real progress for the customers who had not received their orders. I had to provide the same information again. Support eventually agreed to reship 3 orders, but they would not increase the sizes, which means my customers are likely receiving another hoodie that still will not fit.At this point, I may have to absorb the financial loss and refund customers out of pocket just to preserve what reputation I can. This entire situation has cost me a significant amount of money—not just from these orders, but also from the likely damage to customer trust and future business. Customers will understandably share their experiences, which can further harm our reputation.Overall, I feel this situation could and should have been handled much better. The combination of delivery issues, sizing inaccuracies, delays, and repeated support friction resulted in a very poor experience, and the final outcome has been unacceptable.
Marc
Great!
Love this site. Very easy to design t-shirts. Selection is great. Interface either Etsy is seamless.
Lyn
I like integration very much I am…
I like integration very much I am expecting sales on eBay soon. I am coming up with more ideas daily. So hopefully me and printful and eBay can make money
Lecharles Rogers
my print-on-demand business
I’ve been using Printful for my print-on-demand business, and my experience has been very positive so far.The platform is easy to use, even for beginners, and the integration with my store was smooth and straightforward. I especially appreciate the consistent print quality and the reliable fulfillment process — my customers have been happy with their orders, which is what matters most.Customer support has also been responsive whenever I had questions, and the mockup generator makes creating professional listings much easier.Of course, like any service, there is always room to grow, but overall Printful has been a solid and trustworthy partner for building my POD business. I’m grateful to have them as part of my workflow and look forward to continuing to scale with their support.
Marcin Krawczyk
Easy linking of accounts and…
Easy linking of accounts and straightforward editing on both platforms.
D Devine
I placed an order with Printful on…
I placed an order with Printful on 02/15 and its 02/23 and the order still has not shipped. I placed orders with Apliiq and Tapstitch on 02/17 and 02/20 and they have already shipped. One of the Aplliq orders is arriving on 02/26 while this Printful order still hasnt even shipped-stuck in fulfillment. Customers will not be happy with placing orders and waiting for a tracking number more than a week and waiting 2 weeks or more to receive their order. Going back to Apliiq and Tapstitch. I thought Printful had gotten better with this.
Michael Thurman
