this is what I call costumare care
this is what I call costumare care, really helpful, professional and kind!amazing serviceThank You!
dario
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Premium Parking - United States
4.750 reviews
Last reviewed: Feb 28, 2026Do you agree with Premium Parking - United States's TrustScore? Voice your opinion today and hear what 284 customers have already said.
premiumparking.comMember since Mar 2026
Premium Parking - United States is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Absolutely terrible
Absolutely terrible, to dispute a ticket you have to go through an act of congress. Tons of excuses for delays
Dominic Purciarele
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Today I called Premium Parking in…
Today I called Premium Parking in regard to a parking fine I incurred in December 2025. I had paid the fine shortly after receiving it, but, apparently, the check was lost in the mail. Kimberly was able to help me pay the fine online, waiving the late fee and treating me with the utmost professionalism and kindness. Thanks to Kimberly the problem was resolved quickly and efficiently.
Lynn
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Great customer service from Anne
Great customer service from Anne! I highly recommend!
Kris Feitshans
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A++ for Cynthia!
Cynthia was very professional, pleasant and efficient ... Thank you, Cynthia, for helping me!
Tonya
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Very thankful for my experience talking…
Very thankful for my experience talking to Customer Service with premium parking. I talked to Ryan on the phone and he led me through how to get a refund without any issues or hiccups. Ryan was very patient and friendly through the whole ordeal. Thanks a lot.
J.R. Swartz
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Cynthia was extremely helpful in…
Cynthia was extremely helpful in locating my account and my husbands. She ensured I selected exactly what I needed and did so quickly. I am very pleased! Thank you Cynthia!
JW
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I wont park in Premium Parking.
Parked in Chicago in freezing tempertures near the bus terminal. The payment machine wouldn't work. Frozen? Appealed. They just increased the ticket. I will avoid Premium Parking and park at a competitor's lot.
Lance Webley
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never have had a problem with Premium…
never have had a problem with Premium Parking
Bud Bowley
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Problem solved
Kimberly immediately grasped my issue and quickly resolved it
Mitch Banas
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I actually go a ticket but the rep helped
I actually go a ticket but the rep who helped me at 4:45 am walked me through how to dispute, and validated my ticket through the original timeframe I scheduled. I was pleasantly surprised because most parking lot companies don’t even have customer service outside of normal business hours. Thanks Leo! 🙏🏽
Andrew
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I was having issue with my parking subscription renewal.
I was having issue with my parking subscription and called support. Spoke to Noel and was assisted in resolving my issue, beyond my expectations.
AK
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The refund check is in the mail - 4 months & no check yet
I have experienced lie after lie over the last 4 months trying to get a refund on an overcharge of a parking citation in a spot that was not clearly marked as requiring payment for parking. Even speaking to several supervisors claiming the check is in the mail - hasn't been received yet. I've not found this to be a trustworthy company.
Kelly R
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Easy transaction thank you.
Easy transaction thank you.
Threasa
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Kimberly very helpful and nice
Kimberly very helpful and nice! appreciate the efficiency and competency
Val Wilk
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Kimberly was super helpful!
Kimberly was super helpful in figuring out and solving a ticketing problem. Very responsive, professional, and a delight.
Melanie Harris
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Customer Satisfaction
There was an issue about paying for 2 additional hours at the time of the parking. It has now been resolved. I feel confident that if there is any issue in the future that it can be resolved.
customer
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I had a problem with duplicate charges…
I had a problem with duplicate charges and after the 3rd phone call, I finally had a customer support person that was knowledgeable and assisted in getting my problem resolved. Thank you Kimberly for your assistance and follow-up today. Your ability to listen and help me is extremely appreciated. Premium Parking needs more customer support like you. Thank you.
Elline JARNIGAN
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Premium Parking
I somehow ended up with 2 accounts (email & mobile). I had to edit the tag number on one of my reservations (email) and was unable to locate the reservation. The associate who helped me, Cynthia Alagao, was awesome. She was professional, courteous, and more than helpful. Her explanations were succinct and easily understood. Please extend my most sincere thanks to her for her assistance today. I wish all customer service representatives would be as helpful.
Rudy G Yankees
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I received an invoice by mail
I received an invoice by mail. My parking fee was paid prior to exiting rather than on entering the convention center. Spoke with Kimberly who was both informative and courteous. Her instructions for appeal and means to access the website were very clear and well articulated. The value of customer service was well represented by Kimberly. I am thankful for her aassistance.
Dawn Currica
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Cite this page
According to TrustPlane, Premium Parking - United States has a 4.7/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/premiumparking-com