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Latex Mattress Co. is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed February 22, 2026.
Just received our new mattress, although it will be set up next week. Ferdz, has managed and facilitated the process from purchase, delivery and scheduling the removal of the old and install of the new. Thank you, Ferdz!
Ferdz was extremely kind and helpful with getting tracking information for the shipment of my order. When you call this company or chat with them, there are real people on the other line who really care about helping you. I would definitely work with Plush Beds and specifically Ferdz again!
I worked with Irma who was fantastic and helped me order the new bed for the new home under construction. It means a lot to me to have great customer service personnel and not just a great product.
Mike in Plush Beds customer service made our experience great! After ordering a new latex mattress topper and set of new sheets, we had a minor issue with one of our new pillow cases. The issue resolution that Mike and the Plush Beds team came through with exceeded our expectations. We will be doing much more business with Plush Beds...great company and team!
Just ordered my Botanical Bliss Organic latex mattress today. Spoke with Irma and she certainly was a good information source, as well as a great company booster, and very polite. Now waiting for the all important delivery of what I think will be an excellent product.
I ordered a down pillow that is unusable, the very thin feathers poke out of the pillow on night 3 and feel like needles on the skin, they're all over the pillow surface. I left a 1 star review with multiple pictures and NOBODY cared to contact me, and of course the review was never posted. I will never purchase from them again. The pillow in question costed $130!!!! a complete scam.
We ordered the botanical bliss mattress which I give a 4 star review only because we have had it a month and do not know the longevity of the product but at this point in time I am happy. I decided to order a pillow for my son for his birthday because the pillows we got with our mattress are wonderful. I receive the pillow and it is nothing like the ones we got with the mattress. I checked the label and it was not latex but gel and memory foam. They don't even sell it on their website! The price was something I couldn't ignore so I got in touch with customer service. I give them 5 stars for correcting the problem. I was sent the correct pillow and was told to keep the first one. Please check the tags that are attached to ur pillow because I feel someone in their warehouse is doing some slim shady stuff. I am hoping they have an investigation going. If not they need to. Something like that could ruin a companies reputation. Date of experience is around that time.
Satisfied with the services provided
I mistakenly double ordered a mattress because I did not see confirmation of my original order which was being sent to my promotional folder. I was fortunate enough to receive Irma as my agent when I called. She was extremely patient and helped me sort through what I would need/prefer in a bed. She allowed me to take my time and offered suggestions as I went through my orders. I really enjoyed talking to a human being instead of AI, but I suspect Irma is also an exceptional agent. 🙏🏾
The customer service rep Irma was incredible. She followed up to help trouble shoot a vacation hold for fedex - long story but it was a complex matter and she stuck with it over the course of several days and helped us resolve the problem with FEDEX. Way above and beyond.
I needed to change an order. Irma was a great help and she changed the order.
I made a mistake on my order, ordering 2 topper covers instead of one. Using customer chat, Irma was able to quickly cancel the extra one, and processed a refund for me. Great customer service!!
I like it its very nice
My mattress topper was a bit delayed in transit, and Jen was highly responsive to helping me sort out the tracking number with an updated carrier delivery date. I'm excited to make my sleep more cozy, and appreciate the quick support from PlushBeds and Jen!
I have had nothing but good experiences with this company. Mike was extremely helpful assisting me with getting replacement mattresses I had previously purchased years ago prior to the fires, which now needed replacing. Really good customer service, and a great product.
Ferdz Garcia helped me with two issues; one was a small oversight in filling my bedding bundle order and the other was my own mistake. Both of the problems were fixed quickly, and I appreciated the very professional and efficient customer service that Ferdz provided.
Jen found the answer to my question and sent it in an email promptly. I’m very pleased.
PlushBeds sells excellent products and, from my recent experience, their customer service is also excellent. They are empathetic, professional, and very responsive to emails and phone calls. Melanie was extremely helpful and prompt in responding to my e-mails. She was able to resolve the issues quickly. I can't thank Melanie enough for her assistance!
We worked with Ferdz Garcia. He was awesome! We didn’t see we had to separately order assembly. Mr. Garcia was extremely responsive and we were able to get it set up promptly.
I worked with Melanie in customer service and she assisted me in fulfilling my warranty and replacing my sheets. Great experience! Also, love my sheets!
According to TrustPlane, Latex Mattress Co. has a 4.9/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/plushbeds-com
