We are available 24/7
We are available 24/71 866 931 7542This number doesn't work. Customer portal doesn't work. What's going on? "you have no active policy"
Michael Taylor
Was this helpful?
Pillar Life Insurance
4.011 reviews
Last reviewed: Jan 15, 2026Do you agree with Pillar Life Insurance's TrustScore? Voice your opinion today and hear what 12 customers have already said.
www.pillarlife.comMember since Mar 2026
Pillar Life Insurance is an online company. Based on 11 reviews on TrustPlane, it has an average rating of 4.0 out of 5 stars. Last reviewed January 15, 2026.
Customer Reviews
Write a ReviewFilter:
11 reviews
Something serious is going on with…
Something serious is going on with Pillar. Their MYGA rates were all dropped this week way down to the non-competitive range, their B+ rating is under review, Adam Litke seems to no longer be with the company, I couldn’t get through on the phone today, etc. I am very concerned. I have a $60,000 contract with Pillar. Does anyone know what is going on?
Stephen McEvoy
Was this helpful?
Zero response for questions/issues
Tried to apply on-line for their annuity. Their form wouldn't accept my birth date (thinks it's in the future?!). Sought help using their web contact tool. No response. Tried again using their chat session. No response.I give up. A company that brags about saving costs by being 100% online won't earn my trust or money if it doesn't respond to answer questions and fix issues.Nice website thoughFeb 9 2024 UPDATE: I received a nice email from Pillar's "Head of Customer Success" within three hours of my original post here. He apologized and said he was forwarding this to his Operations team who would let me know when the issue was resolved. After I waited seven more days and received no further communication from the Pillar team, I wrote back saying I have placed my funds elsewhere. I wish anyone working with Pillar better luck than I had with this company!
JohnK
Was this helpful?
Love this website
Love this website. I especially enjoy having the ability to send documentation in a text to be updated to account immediately. The only reason I did not give them a 5 star review is because an app for this service would be WONDERFUL!!!
Eliska
Was this helpful?
Lisa Made the Difference For Us
We are brand new to Pillar Life, and are enjoying the process. I was especially impressed by Lisa Maidenberg during our consultation together.Lisa is a consummate professional; timely, courteous, asks excellent questions, and respectful of my time. I have been involved in business and sales for thirty years, and Lisa easily fits into the top 1% of professionals I have had the pleasure of meeting and working with.She is an excellent representative of your company, and is the #1 reason we decided to move ahead and become a customer.Thank you very much, we look forward to using Pillar Life.Sean Graham
Sean
Was this helpful?
I trust Pillar for my family
I trust Pillar for my family. I also am eager for more features to come out for this platform. I keep adding documents little by little, and am already so happy with how much simpler my life has been with this organizational system. For example, just the other day, I was like "Hey hubby, what's your medical insurance card information?... Never mind! I already have it in Pillar!" So simple, SO useful.
Dee B.
Was this helpful?
I got my whole family set up in my…
I got my whole family set up in my vault. We use it to share files and stuff that we used to email to each other. Its been pretty useful so far.
Kat Anderson
Was this helpful?
A huge relief for my family and I - Thank you!!
Pillar has been exactly what I needed. My parents are getting older and they aren’t the most tech savvy or transparently organized. I’ve been able to make sure all the important stuff is on there so that when they or I need it it’s not a huge hassle (even the Netflix password lol). It’s saved both of us a lot of frustrating phone calls after showing them how to easily upload their documents. I also have appreciated using it for myself - I don’t need to bring my insurance card or medications list to the doctors with me anymore with it all being on my phone. It’s been a huge relief.
Mary M
Was this helpful?
Easy to upload files from my phone so…
Easy to upload files from my phone so my whole family can have them in a safe place. I usually use it by texting uploads and forwarding emails so that my wife can access them too.
Shane Art
Was this helpful?
I'm so happy i found Pillar
I'm so happy i found Pillar. This platform has made it so easy for me and my family to organize our most vital information. Previously all of this got lost in a mountain of paper, now we can all come together and collaborate on the same platform.
Arthur Wade
Was this helpful?
Best digital vault I've used
My family started using Pillar to securely store & share important family documents like where financial accounts are located, old medical records, and more. It was really easy to use Pillar's online dashboard. We added things and shared it with all the relevant people in just a couple clicks. It seems very secure too
Michael B
Was this helpful?
Cite this page
According to TrustPlane, Pillar Life Insurance has a 4.0/5 rating based on 11 verified reviews as of April 2026. Source: trustplane.app/company/pillarlife-com