Quick, helpful and thoughtful
Quick, helpful and thoughtful responses and really easy ordering and shipping. Thank you! We love our new umbrella!
Tristan
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Patio Pelican
4.414 reviews
Last reviewed: Oct 31, 2025Do you agree with Patio Pelican's TrustScore? Voice your opinion today and hear what 14 customers have already said.
patiopelican.comMember since Mar 2026
Patio Pelican is an online company. Based on 14 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed October 31, 2025.
Customer Reviews
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14 reviews
We're still waiting! .....
We are still waiting to receive our order. Very disappointed that the delivery service refused delivery to our neighborhood because he thought his truck was too big! Restoration Hardware and other delivery services regularly deliver large furniture items routinely without issue.Waiting a quick resolution for the delivery of Our "paid for" Fire Pit
JebJ
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The whole experience was great
The whole experience was great. Got our new fire bowl on sale. Communication was good, delivery communication was good. Overall, I would definitely buy from this company again.
Sue
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excellent customer support
Having direct contact with Patio Pelican people via email to help track shipping was extremely helpful. Your costumer support is excellent, responsive and effective! The SHOP app, which I was directed to use following my purchase for tracking, is not effective and is very frustrating. I hope to avoid using that app ever again!
kwaale
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Great Quality
Great shipping. Best price I could find anywhere online. Beautiful products. Purchased the elemento fire table in dark gray. AMAZING! They don't sell junk.
Sheri
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Umbrella was not as described
Umbrella was not as described. It does not pivot in all directions. It tilts, so it does not work for my space and I cannot return.
Nikki St. John
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I had a wonderful experience with Patio Pelican
I had a wonderful experience with Patio Pelican in putting together an order for a Struxure Cabana X. Ashleigh and her team were responsive and helpful. They provided a lot of information to help me decide between that and a different Pergola I was considering, and even helped me customize a solution that wasn’t quite evident from the internet was available. Finally, their quote came in better than what I’d found elsewhere, and also lower to what I had been expecting. They will be my first stop for my backyard going forward.
MS
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Great Customer Service + Shipping Speed
Customer service was very attentive and able to answer all questions. Shipping was incredibly fast and easy. So glad I went through with the purchase through them. Thank you!
Justin Perre
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Easy to work with
I had a great experience with Patio Pelican customer service. There was a mix up with my order in coloring and they were quick to resolve the issue at hand.
Jonathan Vincent
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What a breath of fresh air!
What a breath of fresh air! Exceptional customer service is, unfortunately, rare these days. However, this is not the case with the team of Patio Pelican. I placed an order for a daybed, and I accidentally selected a pillow that wasn't the same color. They caught that, called, and emailed to verify. I live in MX and it would have been so disappointing, weeks to return and exporting fees upwards of 42% to send and receive a new item, but they didn't allow this to happen. I totally will continue to support this business and share it with my circle. Here's to hoping the delivery is just as exceptional. Cheers Patio Pelican...you are doing it so right! I hope your business increases 100 fold!
B Montgomery
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customer service and quality of product!
customer service and quality of product!
bruce jaffe
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Great service
Great service. They were able to provide me with a black umbrella stand that was only available in Europe. Very cool!
Josh
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Great Pergola's
Beautiful pergolas, we bought 3 and my husband and son were able to install. I am giving only 4 stars because I feel communication with Patio Pelican should have been a lot better. They were not very clear on what they were calling "leg extensions". After receiving our 3 pergolas we then learned what they were calling extensions were actually longer legs. Had to place another order for longer legs.
Kathryn Klein
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Great experience and nice to support a…
Great experience and nice to support a small business—our fire pit was well packaged and arrived sooner than expected.
EK
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Cite this page
According to TrustPlane, Patio Pelican has a 4.4/5 rating based on 14 verified reviews as of April 2026. Source: trustplane.app/company/patiopelican-com