Pleasant phone call
Karen was very pleasant to work with. She followed through with the issue I was having and went above and beyond what I was expecting.
Danielle Cross
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OneAZ Credit Union
5.050 reviews
Last reviewed: Feb 28, 2026Do you agree with OneAZ Credit Union's TrustScore? Voice your opinion today and hear what 457 customers have already said.
oneazcu.comMember since Mar 2026
OneAZ Credit Union is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 5.0 out of 5 stars. Last reviewed February 28, 2026.
Customer Reviews
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50 reviews
Karen helped me resolve an issue…
Karen helped me resolve an issue through online chat.OneAZ is the best
Niels Mikkelsen
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Charlene Jurado made the process super…
Charlene Jurado made the process super smooth and efficient, definitely would recommend her to anyone needing assistance and I’d work with her again with any of my needs in the future!
Brianna
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Failed Zelle Transaction Resolved
I experienced a failed zelle transaction and Linda very patiently and thoroughly resolved the issue.
april may
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Kaisha Doyle
Kaisha Doyle, Member Care Representative Gave me exemplary service for my questions regarding a transfer via my OneAZ account. She was knowledgeable, polite, very pleasant, an excellent communicator, and a delightful person. She went "above and beyond" in researching my situation and finding the greatest solution. She is an Amazing Asset! Staff members like Kaisha Doyle at OneAZ make me a happy, loyal member. Please give her 5 Gold Stars and she deserves a Big raise. Call me if you need any more comments or details. Acknowledge her excellence, Gregory
Su Linch
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Felt like home-Personable and…
Felt like home-Personable and knowledgable about the products they offer. Unlike the other bank we went to Madison offered the personable touch! No pressure no heavy sales pitch. She made the process smooth and was excellent with communication. Employees like her are not easy to come by!
mars rover
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I had a question regarding a credit…
I had a question regarding a credit card payment. I dealt with Karen Sperduti online. She was delightful...answered my questions and submitted a request to dismiss late fee charge. Everyone I've dealt with at OneAz have been so helpful and pleasant.
Karen
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Karen Sperduti was a joy to interact…
Karen Sperduti was a joy to interact with while navigating the mobile app. She was patient, understanding, and asked all the right questions. It was a great start to the weekend!
Scot in AZ
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Money Market retirement savings account.
I been with OneAZ Credit Union in Prescott Valley AZ for over thirty years. I have recently retired and was in the bank making a withdraw from my retirement savings. Mary Jo brought it to my attention that if I put my savings in a money market account that I would be making over $200.00 a month extra, and that a lot when you're on a fixed income. Mary Jo referred me to Matt Brooks their banking representative and we set up two different money market savings accounts. Thank you, Mary Jo, and Matt, I appreciate you.
Peter
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One Az Gilbert Location
Went into the Gilbert location on Guadalupe, I had the opportunity to have Travis Duran as a teller, he was so knowledgeable , his expertise was greatly appreciated he took the time to explain the details on the different types of bank accounts. His customer service is greatly appreciated. Travis is definitely in the right field
Vera Perez
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Great Experience
AJ was great start to finish! Shout out to OneAZ Credit Union for making the process quick and efficient!
Adrian Radu
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We just did a new all along with Paul
We just did a new all along with Paul. This will be about the fifth loan with him. We also just did a refi with him at the same time always friendly and very prompt to get everything handled quickly.
Gregg Parmley
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Wonderful service
My husband and I worked with Seidy Gardea Trejo. She is great at what she does. She is always available and pleasant to speak with. She answered all our questions and made the refinance process smooth and quick. Thank you Seidy!
ADRIANA PONCE
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Refi with Eli Andujar
Worked together with Eli Andujar in Phoenix. A refinance of my new car. He did a magnificent job. Got it Done!
Art
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The 1 AZ CU has a very good team to help you!
I was helped by Bridget and Kashia with my account. They were very knowledgeable, listened to my questions and honestly l could have not got better results. They both were great representatives of this business to which l have been a loyal member for over 50 years. Thank God for good people!
Rosemary Ledbetter
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Three cheers for Nathan!!
Three cheers for Nathan, a personal banker here who helped my husband and I on our recent visit to our favorite bank! He took the time to advise us of our best options, and we walked away feeling informed and empowered. I would recommend the service here to anybody. Thanks again Nathan for your stellar service! I'd give you 10 stars if I could. :)
Becky Parmely
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ATM Cards with Color Contrast
I phoned to ask that OneAZ provide personal ATM/Debit cards which meet the ADA type standards of 'color contrast'.My present ATM card is Silver Font (raised) on a Silver background.Several OneAZ tellers have complained to me the Silver-on-Silver makes their task harder.Karen S. was very courteous; she checked with supervisors; then politely explained "Silver-on-Silver is the only option".OneAZ intransigence on this vital aspect of certain member's needs, literally sets a 'poor image'!
Narundi
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Marilyn was such a pleasure to work…
Marilyn was such a pleasure to work with. I refinanced two cars in just a couple of days at a great rate!
Gdaddi
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Amanda was awesome
Amanda was awesome. She kept working until we were able to resolve the issue
William Sutter
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Had the pleasure of working with Arnol…
Had the pleasure of working with Arnol today. Great experience. Knowledgable, fast & efficient. Thank you.
Taj
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Cite this page
According to TrustPlane, OneAZ Credit Union has a 5.0/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/oneazcu-com