Fast and competent service
I was dissatisfied with British Gas, so I decided to switch supplier to Octopus. What British Gas hadn't been able to do for two years, Octopus resolved in two hours. Unfortunately, British Gas maliciously blocked the switch, so I reported the issue to the Energy Ombudsman and am still fighting with British Gas. I'm still on the most expensive tariff because British Gas refuses to allow me to change my tariff. I dream of the day when I'll be free from British Gas.
Marek
They are offering good services
They are offering good services
Surina Morjain
Clarissa provided excellent…
Clarissa provided excellent support—friendly, attentive, and fast. A great first impression for a new customer.
Donald M. White
Good morning everyone have a great day
Good morning everyone have a great day
Fazlullah Mohammed
Payment issue on website
I was having issues with the website not properly linking my payment information to my account for setting up auto pay. Clarissa was very helpful in resolving my issue. She was very kind and polite when discussing the problem. She was able to quickly resolved the payment issue over the phone as well as reinstate the discount for setting up auto payment. Excellent customer service!
RS
Knowledgeable, friendly, streamlined process
Clarissa answered all of my questions and when I decided to sign up, she made the process quick and easy. It was obvious the process had a couple of checkpoints built in to make sure I was voluntarily signing up. Extra points as it was the end of their customer service day. Octopus automatically sent links to the setup stuff, and required an immediate password change.
txtango
Devonte was amazing
Devonte was amazing ! He was very knowledgeable & extremely helpful!
Cris Wright
Moved from out of state to a new…
Moved from out of state to a new apartment complex. Sign up and then was rejected because a out-of state driver's license was provided and Octopus considered this cause for fraud. They would not allow alternative means of correction. DO NOT USE THIS PROVIDER
Harlan Joelson
Revel was great in helping with all my…
Revel was great in helping with all my requests and renewing me as a customer for another a year. Great customer service as always with my experience in contacting Octopus Energy.
Adam Witte
Lizzeth - MVP!
Lizzeth, wow what an amazing customer experience! So patient, succinct and helpful with all my questions. Thank you so much!
Customer
Deavonte help me work through facts…
Deavonte help me work through facts regarding staying or going, and we decided on staying with a different plan.
Robert
Kevin was one of the most professional…
Kevin was one of the most professional people I have ever had the pleasure of speaking with.He listened to what I had to say, gave me just what I needed to fit my families need. If all your employees are as courteous as him I would recommend him to anyone who would listen to me.Never have I had this kind of service over the phone and I am in my sixties
Sandi
Deavonte Was very nice and helpful and…
Deavonte Was very nice and helpful and knowledgeable! I really appreciate it Deavonte
Mohammad Ali
Renewal
Ms. Thuy made the process of renewing services easy! She was very knowledgeable, professional, informative, and courteous.
Dr
Easy Resolution to My Issue
Deavonte was able to resolve my issue easily and quickly, and they were very nice!
Breeana R
My question was answered promptly and…
My question was answered promptly and courteously. Good customer service!
Angela
Quick
Quick, easy and helpful.
Tristan Hixon
Finally, great customer service
I have spent the last 10+ years renewing contracts with electric companies for both residential and commercial properties. Today was the first day I can say that I had a pleasant and effective day with a salesperson - Kevin with Octopus Energy. Customer service makes a HUGE difference!
Aaron
Deavonte' was professional
Deavonte' was professional, patient and efficient. Thank you
Mike
Clarissa was great
Clarissa was great, she help me sign up for service easily and answered all my questions.
Jordan
