scam with preorders
This company runs a scam with preorders. Instead of charging you when the item actually ships they charge you on the day of PRE-ordering. I ordered and was charged the full price plus shipping on Feb. 6 , 2025. they had posted that the item was to arrive/ ship first week in March. On March 11 not having Yet received a shipping notice I called and was told that the item is expected in a week. I cancelled the order and required that the full funds be returned to my account asap. My confidence in their business model is zero...be warned these people are not reputable!*Updated 1 star for the thankful assistance from Corey in confirming my cancellation/ refund.
Cyn
Never received & this company knows it
I placed an order in January for a pillow for my daughter for her birthday in February. I was charged $98.90 on 2/3/25 even though the pillow never arrived. Over a month past my original order date, I just received a refund notification via email in the amount of $88.30.This was the response I received from Nestbedding's Customer Disservice representative PROVING that he clearly didn't bother to read my email stating MY DAUGHTER NEVER RECEIVED THE STUPID PILLOW!! His response stated, "We held the $10 from your refund amount. This is to cover the return shipping, which actually costs us $21. If you have any concerns or questions about this, I’d like to direct you to our website where it’s stated under pillow returns:"AGAIN, THIS ITEM NEVER ARRIVED & this company KNOWS IT since I never contacted them to advise them it never arrived. The first I found out my daughter didn't receive her gift was when I received the refund email and contacted my daughter who confirmed this. This is quite the racquet these people have. You can ONLY reach a sales person online and they can't help. You need to reach out to their CS dept & no one responds. I've left 4 voicemails now and nothing. I'm very disappointed in this company across the board. For a pillow supposedly valued at nearly $100.00 this is beyond awful customer service.
Patty Gioffre
Best mattress company
Seems like there are only a few reviews here. I've had a great experience. Very high-quality products and a customer service team that will go above and beyond to help.
Christian Alexander
Uncomfortable and Unsafe
I have had nothing but issues with this company. Every morning, my husband and I wake up with backaches. There is also mold growing on the bottom of my mattress, despite the fact that we are very clean people, and it is a newer mattress. When I brought it to their attention, they said they won’t replace it because it is caused by “external factors.” That’s odd- other reviews have claimed the same thing! So, we wake up with backaches, and the mold could exacerbate my health condition, and the mattress is about a year old. They will do everything they can to make sure they don’t have to honor their warranty.
Lauren
Worst company ever to deal with
Worst company ever to deal with! My hybrid latex bed broke down, began creasing in the middle within 4 mos. I am a small built woman. After many emails, pictures, phone calls Nest finally admitted there was a manufacturing issue. So several issues, customer service told me when I selected this mattress that it was medium/firm. Not the case. I have a very bad back and with this flimsy mattress plus it breaking down all my back issues flared as well. Nest wants to replace with another product, will not refund. I would never trust another one of their products again and especially not with my back. Ended up with the Avocado latex hybrid mattress and love it!
Mia S.
