Do you agree with Mobike 摩拜单车's TrustScore? Voice your opinion today and hear what 60 customers have already said.
Mobike 摩拜单车 is an online company. Based on 37 reviews on TrustPlane, it has an average rating of 1.4 out of 5 stars. Last reviewed January 3, 2025.
Don’t want to leave even 1 star tbh. Crooked company clearly reading other reviews. Paid my £10 subscription to open account - NEVER used a bike because my work changed location tried to get a refund. No Chance- no one to contact and now gone bust with all those people’s money. Robbery!! Someone is sitting very pretty in China!!!🇨🇳 Crooks!!!!’
It starts a subscription which I still struggle to cancel
App suddenly doesn't work and cannot get a refund - despite contacting the company for multiple times.
Mobike disappeared from my area when the covid pandemic started. I still had credit on my account and they promised that this would be refunded but it's been 5 months and they still have not refunded the amount!Earlier this year they still replied to emails but now they are not contactable at all anymore and I don't receive any replies. Avoid this company!
It's been 5 months this company has ridiculously reduced service in Oxford city and it has been 3 months since I requested my refund. After emailing them 8 times the only response I've recieved is "We are finalizing some changes to our database, which have delayed our refund process. We expect the process to complete within this month, and we will execute your refund as soon as possible".This response was over 3 months ago and neither I have recieved my refund nor another response.Avoid paying them any money. It is a scam and theft !!!
2 bikes, mostly lying across the pavement and blocking it, in Holland Villas Rd., London, W14. Baskets now used as rubbish bins and dog poo disposal. They have been there for 3 weeks. STOP cluttering our streets and blocking narrow pavements!
I had multiple annoying issues:- Couldn't unlock the bike- Got overcharged (the bike wasn't recognised as locked for more than half an hour after a ride ended)Now I can't even log in because the app asks for verification and I don't get any SMS with the code. I wonder if it'll ever get fixed.
Terrible experience, the app never works. I paid for a month pass once, asked to cancel and get a refund immediately because the app was completely not working, I wasn't able to rent a bike with it. I received the refund BUT they took the same amount from my bank account again next month. I downloaded the app again to see what's happening (the app is still not working properly and half of it is in Chinese even though I definitely didn't pick this language in the app), and now there is apparently a live subscription to the service with an auto-renewal (it was not there before, because well, the app wasn't working, so I didn't even see that they apparently decided I have a subscription). Not fair.
Download the app and took a monthly subscription. The app doesn't work. I contacted the customer support telling them that I wanted to be refund and they ignored my request. I sent a second mail because the unsubscription is hidden on the app the customer support didn't answer. I know have to pay for a second month for an app I can't even use. Worst app ever.
Worst customer service ever, took me 1+ months to get a receipt.Also when I renewed my subscription couple of days before my old one expired, they just overlapped those days and let my new subscription end sooner.Lots of hassle and they don't care. Horrible experience.
Heavy bikes, no gears - exceptionally uncomfortable to ride. Street junk.
Was charged 10 € for parking in the area close the the river but the Mobike app said I wasn’t even in the area. They said they would refund but they haven’t.And now in December without even using the app or being in Berlin for month I have been charged 7,90 € without explanation.
Robbing b*stards
A total scam!! I made an account in Paris in august 2018, used a bike ONCE (which was broken and almost impossible to ride) and now, in the past two months (aug-sept 2019) they started charging me 9,90 euros per month, even though apparently they don't even operate outside of China anymore. terrifying to think how much money they might be stealing from former customers! remove any billing info you may have provided and delete this app immediately!
Total thiefts! they are charging me a subscription every month, I've contacted them to many times (for about five months), they always apologize and "delete" my account again... but every month the charge appears and they claim that they sorry and repeat that is not refundable. Is a curst.I dont know what else to do! is a total scam
1st, they should call it Slo-bike. They're terrible compared to every other bike rental option. 2nd, the app malfunctioned and overcharged me for parking in the wrong place even though I immediately moved the bike. The app kept running once even though a bike was locked and drained €20 from my account. 3rd, they pushed a subscription at me which wasn't clear then refused to refund the mistaken charge even though I contacted them immediately. In the future I will walk before I use a Mobike.
A Scam, poor bike availability, absence of customer service, lack of maintenance of the bike, avoid monthly or yearly ,e,membership as they might block your membership without refunding you.
Since my life transformed from the Vogue worthy glamorous world of fast cars and slow sex to a less advantageous concoction of fast decline and slow K holes I’ve taken to the ‘MoBike’ in an attempt to get around London without rubbing shoulders with poor people on the world famous yet undeniable filthy London underground. I mean the underground is great when you’ve done too many truffles and you’re looking to travel between Heathrow and Cockfosters for 8 hours and 2 days but when you’ve got a life to lead, which I rarely do but a girl can dream, I take to the streets aboard Donald Trump’s version of the Boris Bike. Of course they are trump inspired, the two wheeled love machines are bright orange and undeniably offensive on the eye but my God are they a lot of fun.These days I cruise from bar to bar not paying for drinks and eating lobster in the company of good looking (sometimes lesser looking) men with masculine egos bigger than the sun and twice as hot. However! The other day, while on a gin and narcotics fuelled drinking session I accidentally parked my orange “Grab em by the pussy” waggon in the middle of Hyde park forgetting it’s a restricted parking zone. I understand the concept of rules but I can’t say I’ve ever truly gotten on board with the idea, after all, life’s far more fun when naked and inhaling marijuana whilst driving at 120 on an English country road. Don’t be alarmed, I’ve only crashed 3 times doing this but lived to tell the tail twice.Anyway, since my MoBike account had been frozen and my lover that pays for the service was in Madrid (business, strictly business, most likely not business) I decided to head to the bar in which I once let Russell Brand tickle my pickle, I say tickle my pickle in an attempt to be coy, he bent me of the table and royally stuffed me in the a hole. Ha! #SoBushGrove! Upon entry to Mayfair’s finest cock tale bar, I met a young man that went by the name of Dwayne who reminded me a lot of a former lover called Wayne only with a much larger D attached to the front of him. After a few stiff ones, drinks? Cocks? Who knows, it was a Tuesday, he invited me back to his hotel for a good old fashioned seeing too. It’s safe to say, on this particular occasion, the rules were on my side.
They rip you off. Take your money and it's an extremely restrictive service. GPS is really bad and bad functioning app. Save yourself £30 or whatever other amount of money they try to screw out of you.
Charged me for a yearly plan without my consent, after I called them to clarify things they said that they don't do refunds under any circumstances. Very bad customer service.
According to TrustPlane, Mobike 摩拜单车 has a 1.4/5 rating based on 37 verified reviews as of April 2026. Source: trustplane.app/company/mobike-com
