This couch is exactly as advertised
This couch is exactly as advertised! When the shipping company damaged it, Medley took care of all of the accommodations to get it fixed. We're so happy with how it was all handled!
Amber
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Medley
4.350 reviews
Last reviewed: Feb 25, 2026Do you agree with Medley's TrustScore? Voice your opinion today and hear what 173 customers have already said.
medleyhome.comMember since Mar 2026
Medley is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.3 out of 5 stars. Last reviewed February 25, 2026.
Customer Reviews
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50 reviews
The Gio sofa is amazing
The Gio sofa is amazing, quite firm compared to what we’re used to, but I prefer the support it gives. It’s been about six weeks and everything is holding it shape beautifully, cushions are starting to soften up a tad, which my husband prefers. We ordered it in the Willow Chenille Slate color, small spills clean up easily with sponge and soapy water. I would absolutely purchase from Medley again. The delivery company they used (Metropolitan) was professional and I’m not kidding when I say this sofa is ridiculously heavy, and the guys had to bring it through two different rooms to fit it around the doorway, and they were wonderful.
B Bodnar
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Wonderful
I love the look of the Kaydan chair and am pleased with the color and texture of the Larkspur Cypress textile. I wound up adding a second pillow, to achieve optimal comfort, and am super happy with the result. Customer service was a pleasure to work with.
Jessie Lyle
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The staf are great
The staf are great, they help you when needed and it's in the centre of Groningen.
Shahab Esmaielzadeh
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Great quality and service
I really like this couch that I purchased in an off-white, cream color. It is ridiculously heavy, so that is a sign of good quality. There is no chemical smell, or chemical residue. It is super comfortable - for sleeping too! Yes, it is expensive, and yes it took awhile for it to get here, but it was worth it! When I called to order it, I found the person on the other end to be thoughtful, helpful and kind. I was able to bounce off all my ideas and get feedback from her. I also appreciate the founder reaching out to me at one point. I understand why companies want to grow, but I find small companies to be the best in most things.
Rachael Williams
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We love our sofa so much
We love our sofa so much. The quality is very good and it's comfortable yet firm. We have washed the covers a few times and they have always turned out perfectly. A durable and well-made piece! Highly recommend.
Marianne
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We love our new couch from Medley
We love our new couch from Medley! We waited years to buy a couch because we wanted something that was made from natural materials and would last a long time! My whole family loves the couch! Comfortable and beautiful. Thank you folks at Medley for building something that we will love for decades!
Kate Marsiglio
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We’re loving our plush sofa
We’re loving our plush sofa! It’s super comfy, both lounging out or sitting up. The white glove delivery was so nice since even the cushions are super heavy, which helps make it feel so good. There was no odor or off-gassing, which was our ultimate desire.I’d shopped high-end boutique furniture stores for a chaise sofa in our town, even though they were made in the USA, their Okeo-tex offerings were minimal and not that appealing. Their linen or cotton offerings were not organic and were coated with mystery stuff and they were super pricey. I was nervous about purchasing a sofa online, yet the Medley offerings were higher eco quality and much lower price.
Jen E
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Totally worth it.
I was nervous to buy a couch online without testing it in person, but we were committed to getting something that was as natural and non-toxic as possible. This couch has met all our expectations. It’s so comfortable and spacious. The color is vibrant and the construction seems solid. Totally worth it.
Adrienne Henry
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Most Favorite Furniture Purchase
My husband and I did a TON of research to find the perfect couch for our house, and the Lala Bumper Sectional couldn't be more perfect for what we were looking for! My house has an open living and kitchen floorplan, and I wanted a sectional that was cozy enough for my husband and I to lounge together but also seated at least 5-6 people for when we had guests over. The size was incredibly important for us since our living room is small, so I didn't want the couch to devour the space. We ended up going with the 109" size and chose leather for ease of cleaning and for an elevated look and opted for extra plush for extra coziness. I was also wanting a couch that was made sustainably with as little PFAs as possible and Medley kept coming up as an option in my research. While the price tag was higher than what we initially wanted to pay, knowing that this would be a couch that we'd want to last for a long time and had everything we wanted helped us make the decision.The couch itself is sooooo comfy and fits so perfectly in our living room! My husband and I fight for the lounge spot, but even the edges are cozy. The only qualm I have is that the arm is really short, so I need to add extra pillows for support and we haven't figure out yet how to take out liquid stains yet (mostly from laziness but I know Medley has care instructions that we just need to follow). But it's one of my favorites pieces to lounge in after a long day at work. The overall quality is high tier and I'm confident this couch will last us a long time. We've had it for about 5 months so far and no issues as of yet. I highly recommend this couch to anyone who is looking for optimal coziness and sizing!
Erika M
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Just received my Zavis sofa and I am really pleased
Just received my Zavis sofa and I am really pleased. And relieved! I am sensitized to VOCs and have a lot of trouble buying furniture. I chose the natural latex foam & wool cushions with mahonia denim upholstery and there was no off-gassing at all. This was my main reason for buying from Medley and it has worked out great. I like the look of the sofa, also have the chair and ottoman in this line.
Julie
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Next Level Comfort
Can't say enough about the Rio Plush from Medley. Excellent build quality, very comfortable sit. For years, we went through a parade of low-end couches, all made overseas, none of which lasted more than a few years due to poor construction and materials. This is what American made-to-order feels like.
Kevin Neill
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Obsessed
I’ve had this couch for about four months now. We bought the natural latex with a basic gray covering. I had a really uncomfortable Lazy brand one for five years that I never felt the same as it did when we sat on it in the show room.I was hesitant about buying a couch online from a company I hadn’t heard of, but apparently made great couches and had an excellent warranty. I saw Medley Home had a trial period and did some independent research on the latex they use and its quality plus non toxic. Even though it was a little pricier than I had initially thought I would spend, now that we’ve gotten the couch I think it’s worth every penny!Delivery: I actually got my couch in about it six weeks. White glove delivery service was excellent and my couch was set up for me fast.Quality: the couch is nice and wide and insanely comfortable. The foam is cushiony enough to sleep on but still supportive. And the fabric seems to be great quality. I don’t mind that it sits a tad closer to the floor because it’s definitely a relaxing, sprawl out sort of couch.It also helps that I have a more narrow but open living/dining room with a vaulted ceiling and it fits perfectly in that space. I really love it. My husband and I sometimes look over at each other and say “this is such a comfy couch. I did good,” while we’re relaxing on it. Because I did research for weeks and agonized over this decision. I did not want to be stuck with another uncomfortable couch and my husband was so sick of talking about it. It was all worth it in the end. Comfiest couch ever.
Kelsey Gilmer
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Mota Sofa-bed: 1 year after purchase
What made my experience great with Medley was the responsiveness. The time frame of delivery of the couch I originally ordered got delayed, and I found that frustrating, but I understood that companies like Medley, who aim for sustainability and are smaller than large furniture companies inevitably run into delays. I needed a couch for my family's visit during xmas 2023 and I asked if there were other couches from the returned section. I ended up purchasing a returned Mota Sofa (instead of the Rio I had ordered) and while I had hesitations about a returned couch I went with it. It has been 1 year and this couch gets every day use by me, my husband and our two small dogs. The couch is beautiful and we are happy to make this purchase. What I was interested in buying is something made with care and good craftsmanship and you can tell by looking at the frame and the couch fabric and cushions. So the wait for me was worth it.
Fabiola Rodriguez
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Very happy with the Rio Plush couch
Very happy with the Rio Plush couch. Great quality, finish detail and comfortable. The wait was all worth it. Customer service is great as well very responsive both by email and phone. Can’t wait to order the ottomans.
susana molina
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Mota sofa
I have seen both the Rio and Moto sofas in person and they are both beautiful and well made. We went with the Mota bumper sectional and it was perfect for our home. The new high performance fabric is so soft and literally repels dog hair- hurray!The connectors were missing in our delivery and the Medley team jumped on a resolution and sent them to our home promptly.Btw these sofas are modern but also versatile in design and could fit seamlessly into many looks or styles.
Sharon
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We love our Medley furniture
We love our Medley furniture. We had a newborn baby on the way and wanted to find living room furniture that we knew was healthy. The furniture is high-quality and comfortable and we are very happy with our new pieces. We will continue to rely on Medley for our household furniture needs going forward!
Heather Campbell
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Best Sectional Purchase Ever!
We absolutely love our Rio Plush sectional! The fabric is beautiful, soft and cleans up so easily (a must with a two year old running around! We’ve already had to clean spit up, chocolate, and milk off the material and it just wipes right off. We got the light grey (name?) chenille performance fabric. It’s amazing!) The size is perfect in our living space and the best part, it is sooooo comfy. The creation of our sofa and shipping time were as expected. Delivery went smoothly. I did A LOT of research before buying a new sectional and I am so very happy we decided on Medley. I honestly would not change a thing!
Jessica Robertson
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blumen chaise sectional 114" juneberry indigo
it's hard to buy a couch online — one you can't try out, one you need to order fabric swatches for, etc. when we moved into a new home, the first thing i wanted was a couch, and my husband requested it be made of natural materials. medley was one of the few options i could find that fit our timeline and aesthetic.i went back and forth between the blumen chaise and rio plush chaise and i am SO glad we opted for the blumen, largely because the wide, flat arms are awesome. perfect spot to put my laptop, a mug of coffee, a book — even wide enough to sit on, and i think will be fun for our son to play on when he's older.we opted for the latex and wool version, and i think the couch is very comfortable. firm, supportive, yet still manages that sink in comfort feel. my husband spent a week on it while sick and said it may be more comfortable than our avocado latex+wool mattress.we also splurged on the juneberry fabric (in indigo). it's soft yet feels very durable, and so far is very easy to clean with just a rag and water.the delivery came a month sooner than expected, and the white glove service was excellent. the only "issue" we had is that the sectional didn't have the right clips installed, so we couldn't connect the chaise and sofa together until medley sent us an alligator clip. it took a week to get it in the mail, but it was an easy installation.there was no perceived "offgassing," but i will say the couch had a very distinct, reasonably strong smell that faded overnight and was completely gone within two days. it smelled like latex and this a sort of fabric factory smell i've smelled from other fabrics before.
megan
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Quality furniture
I have purchased a king sized bed and sectional from Medley. They both are the furniture of dreams! A statement of quality craftsmanship, buttery smooth velvet fabric, and design elegance. Customer service went above and beyond to find the last of this fabric for me and it made the bed luxurious! All my Medley purchases do not have any smell at all!! I highly recommend their products!!!
Spencer
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According to TrustPlane, Medley has a 4.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/medleyhome-com