Do you agree with LUMINESS's TrustScore? Voice your opinion today and hear what 3,393 customers have already said.
LUMINESS is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.8 out of 5 stars. Last reviewed March 2, 2026.
Would have loved to have tried the product as the video I saw seemed amazing but instead of being billed for shipping only as advertised in the try before you buy promo, I was billed for the entire order and this I found to be deceptive so I called the next day to cancel my order. Please be a representation of what you are advertising.
I used Apple Pay to pay for shipping for my free trial order. I was charged $65. I went online to see if I had somehow signed up for a subscription. And apparently I don’t have an account. It doesn’t recognize my email address. It also asked for my order number and ZIP Code which I didn’t get any information in the package. So, my concern now is that I’m just gonna be getting charged all the time for something I can’t cancel.
Customer service is NON existent. Try the chat and its actually just a inquiry through email. No options to return online. Call the number. It tells you its busy or redirects to a "high call" volume message. Once you sign up to try, you're done for. Worse customer service I've ever encountered.
Be careful everyone. I decided to take part in the "try before you buy" campaign they have. I filled out the order form and my total for shipping came to $6.36. That was $5.90 plus TAX ON SHIPPING??? of .46 cents. I am not sure what state they are in but California does not tax shipping. Anyway I get paid tomorrow so there was only $62.56 in my account. The payment declined. I thought it was a processing error so I just put it again. It was declined again. I went to my bank account and they were trying to charge $64.55. I then read the small print and this is what it says:Return what you don't like within the trial period or extend trial if you need more time by calling 1-888-793-7474. With Try Before You Buy special offers, we may pre-authorize the card provided for validation & fraud protection.So I guess that means you are paying for it like any other purchase, but if you don't like it you can return it like most other purchases. So why give me an invoice that says $6.36. That is what I call shady. If I had another $2.00 in my account they would have taken it all and I would not have had gas to get to work tomorrow.
They will steal your money!! That are a scam with their try before you buy bull crap. They stole 57$ from me after I returned a product that didn't work out for me. As soon as I ordered it I knew something was fishy because they put a 64$ hold on my debit card for a product that was advertised at $39.99 and I was only supposed to be charged the shipping fee for. I called them twice since the day of the return to inquire about my money never being returned/released (minus the shipping fee) and it has been 10 business days now and still nothing. Idk about you but 57$ is not just pocket change to me and I am going to keep pressing the issue until they return the money they STOLE from me. I wonder how many places on the internet I can post this review about this company so that hopefully nobody else gets their hard earned money stolen by them.
I tried this and it's great!! Not streaky and blends really nice. It's smooth in consistency . I love the color.
My luminess airbrush system sits on the shelf unused why because of makeup is too expensive who want to spend 40 bucks on a bottle of airbrush makeup it never goes on sale even though your site says it's on sale 60% oh really so you know what someday soon you'll be replaced with the next new things and then I can buy all this discounted leftover makeup you didn't sound good job
I had a $20 off offer and the foundation was on sale. My cost was to be $5.90. They charged my account $69. The size was much smaller than they have been in yhe past. Very shady marketing ploy. Update they charged my account $74.09 today for what was to be a $5.90 purchase. $74 for slightly over 1 oz of foundation, primer of the same size and a make up brush. I'll be ordering Laura Gellar from now on. They have a better product for a more reasonable price. At least I know what I'm am paying when I order from LG.
The product is fantastic; however, they are super shady and completely non-transparent about the amounts they are going to charge your credit card and when. I ordered product in October 2025 - not part of a promotion, just went to the website and ordered the spray coverup. They then charged me 01.16.26 saying that my order in October triggered a subscription. While I love their product I will never purchase from them again.
I made my first purchase worth Luminess last month as a gift for my adult daughter. She loves the color adjusting foundation. She says that it matches her skin beautifully, that it id a light coverage and lasts all day. I had a problem with billing trying to bill me more than I agreed to. I went online, talked to one of their live chat persons and it was resolved right away. Very reasonable and responsive company. I would recommend.
I just ordered the foundation and was only supposed to be charged shipping witch is 5.90 and they charged me almost 70 bucks so I got on the chat with them and tell them if this is what you do I don't want it cancel my order now and refmy money then they say sorry chat is closed seriously not happy I'll stick with IPSY great makeup and not being lied to and scammed out of money
Great coverage, easy to use, and nice colors. Would appreciate more eye shadow choices. Fast delivery too—highly recommend!
Customer service was poor, and communication was lacking. Recently, I discovered a pending charge of $84.91 from Luminess for a subscription I had believed was canceled. I contacted a customer service representative named Frank through their app, who assured me the subscription was canceled and no charge would be made. However, three days later, my bank reported two completed charges of $84.91 each, totaling $169.82.Since it was Sunday, I could not reach them immediately. When I was able to contact customer service, I spoke with Valeria. She confirmed the cancellation but stated that the two subscriptions had already processed and could not be refunded. She claimed this was not an error. I insisted that I had been told the subscription was canceled and was unaware of having two subscriptions, let alone that they would still process. After a lengthy discussion, and giving them screenshots of my cancellation confirmation, I managed to get them to agree to refund one of the charges but not both because one had already shipped. I reiterated that I was told the subscription was canceled and the charges should not have occurred. Eventually, they agreed to refund the full amount, though not without insisting repeatedly that they were not at fault.Buyer beware! Although I love the primer, the makeup was cakey and not long-wearing.
Awesome! Matches my skin tone perfectly ☺️ Thank you!
I don't like the spray on foundation and blush. It's to messy and didn't provide great coverage
I received my order, but it is too expensive for me, so I would like to cancel any further charges. First, they charged me $49.50 and then $102.53. They also threw in items I never chose.
My checking account was hit today with three charges $73.63; $70.24 and $1.00. I did not approve two purchases. I haven't even had an opportunity to try the first package received Friday.
I didn't see the flawless finish that i thought i would. I loved the blush but it didn't last very long at all. maybe 3 weeks, tops. If you do the try before you buy, you'll be charged much more. When i bought my kit it was supposedly 65% off and i was charged 148.62. I like high end makeup but this was NOT worth the money, on products that didn't last long at all. Save your money
I found the product to be very dry and matte making it difficult to apply. I called to return it and was asked to keep it for $9.00. They sell this product for over $60 yet offer the $9 instead of a return which gave me pause about the price which I believe is to expensive. I decided to keep it and try to mix with my moisturizer but after a few uses the can would not spray even after cleaning so had to be thrown away. I'm giving 2 stars because I've used this years ago with no issues. Now just overpriced with defective cans..
I’d give it less but it requires 1. I ordered the try before you buy. I ordered 6 items. Literally only the flawless beauty box was the Only item was exactly how it was described. I ordered the essential airbrush starter kit, the picture showed the palet coming with a brush, and the spray on airbrush foundation coming with a brush.. Neither came with a brush and I didn’t receive airbrush face foundation I received a tinted spray tint(which was Not what I wanted). I’ll take a picture since when you order items they do not have images available to show you what you ordered! Also their is no physical receipt with the package & as I will be sending it back for ITS NOT WHAT IN ORDERED OR HOW IT WAS SOLD TO ME AS BEING- now I am assuming I have to pay for a packaging and figure out where and how I’m going to send it back. I never do returns but I will NOT BE ACCEPTING THIS KIND OF TREATMENT.
According to TrustPlane, LUMINESS has a 2.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/luminesscosmetics-com
