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LilySilk is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.2 out of 5 stars. Last reviewed February 28, 2026.
Ref 872264.The Lilysilk Team, especially Connie, is just fabulous! I had made a large order for my clients and needed a bit more time in order for my clients to review the items and the Lilysilk Team made it doable. Thank you Connie!
My new favourite brand. I have probably bought half of the collection by now and will only be buying from lilysilk
Simplicity plus quality is what I'm after and I get both when I buy from Lilysilk. Items arrive promptly and beautifully packaged. I have come to trust Lilysilk.
It is a really nice trouser but one year later it has a big hole at the inside of the leg. 😔I am so sad. it was my fav trousers!
Thank you Abby for your attention, if it weren't for her, my order would have gone to another country cause wrong auto fill.
Abby got right back with my email request the next day. I ordered something then decided to cancel and re order later through the app to save money. Thank you Abby!
The prices and shipping times are high for these products, but the quality does not measure up. I ordered two silk shirts which have both acquired the same defect, wrinkles in both arms that do not resolve with ironing, including by a professional laundry. The company has said that they are outside the window for returns even though UK law requires them to replace the products with products that are not faulty if ordered in the last six months. The law is clear that it is incumbent on the company to prove that there was no flaw, but there most certainly was when the same flaw has occurred on both sides of two different shirts. This company is not trading honesty and legally. I will have to throw the shirts away. Wish I had gone elsewhere.
Horrible company, do not trust them, they lie. I paid extra for a service just in case my package was lost. UPS delivered to the wrong address and despite them stating 100 % that the package was covered refused to replace my package Now I have to file a dispute. The company is based out of China. I paid extra to assure my package was safe. That is all just a ploy to get you to order. Thats not fair.
Wool cashmere hoodie is bobbling on the arms quickly. Also, don't fall for the "free returns if you join our club" - they are only free if you are a certain level of prior spend. They ship from China hence takes time. That said my return (of a different colour) was processed reasonably quickly.
I I loved my set. Perfect! Excellent quality!
Poor customer experience. Initially I was emailed saying they didn’t deliver outside the USA. Although this was quickly followed up with a email saying ignore the previous email, it wasn’t a great start and I didn’t feel valued. I found the returns process extremely complicated. This was compounded as various links weren’t working. When I did finally manage to return the items there was no refund. I chased it 6 weeks later. I received no apology just an email saying yes we did receive your return and then another email saying here was the refund I’d requested! Again no apology. For a luxury brand, the customer service does not make me like a valued customer.
Pretty top but quality not as nice as I would have expected. The roll neck runs short and the material is very thin. Took a while to arrive but packaging was nice. Given I’m in the UK and returns are difficult I doubt I’d buy from them again.
PayPal has been giving me problems with entering random addresses and shipping my orders to random places. I noticed that this happened again with my LilySilk order. Abby was very helpful in getting things corrected for me and even followed up. I consider that to be great customer support from Abby and LilySilk
The cardigan is oversized so if one wants a normal shape, take a size down. By the way, the colour is not white but ecru. And you cannot wash the cardigan, only dry cleaning.
I needed invoices for my orders of the last years. Apple - she works at the lilisilk Support- she answered me between Hours and sent me all of the invoices Very Kind and good Support Bianca Germany
I am happy that I found this site! It is very good organization. Apart from elegant and high-quality clothes here, I had a fantastic experience with Abby's customer services who helped me step by step to enter the world of LilySilk. Now I could shop with great confidence, whenever I will have support and help even in cases where the size does not fit me, I can exchange it. And it's great that the tailor recommended my size! That's very helpful. Thank you very much Abby's customer services! LilySilk can be proud of such collaborators. I will definitely buy from here again! I highly recommend it to anyone who wants beautiful, high-quality things and high-quality service.
I had an issue with my delivery, but LilySilk customer service resolved it quickly and professionally.Abby was very helpful and supportive, arranged a replacement shipment, and made sure the issue was resolved.Thank you for the excellent support — I truly appreciate it.The product quality is beautiful as always.
Very responsive customer service. Support representative named Apple was very helpful in resolving an issue with my delayed order. Highly recommend. Thank you!
Very helpful! Thank you Connie! 🙏🏼
Connie was extremely helpful and professional throughout my interactions and she went above and beyond by providing me fabulous customer service. Love the products I bought.
According to TrustPlane, LilySilk has a 4.2/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/lilysilk-com
