I am satisfied with the service
I am satisfied with the service
Linson Joseph
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JOT
4.950 reviews
Last reviewed: Jan 12, 2026Do you agree with JOT's TrustScore? Voice your opinion today and hear what 96 customers have already said.
jot.coMember since Mar 2026
JOT is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.9 out of 5 stars. Last reviewed January 12, 2026.
Customer Reviews
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50 reviews
The coffee is really yummy and the…
This coffee is really yummy and the delivery was on time. My experience was very good.
Rosie
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Super yummy and convenient
Super yummy and convenient. I love making an ice latte and taking it on the go. It’s super smooth and safe lots of $$ and plastic waste
Brea Albulov
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The best easy iced coffee
The coffee from this company both tastes great and also makes it so easy for me to make iced coffee in about 30 seconds this is essential for a mom. I’ve been getting this for over a year now and love all the seasonal flavors.
Amber
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Great coffee and service
Great flavors and the coffee is potent. A little goes a long way. It's great cold or hot and delivery has always been fast. I love the White Chocolate Raspberry flavor.
Shelly
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I really surprised of this Jot coffee
I really surprised of this Jot coffee. Only one teaspoon of the concentrate coffee and it tasted so good. I tried both ice americano and ice latte. Both amazing.
Ki
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Easy subscription and the protein…
Easy subscription and the protein coffee is amazing.
Ben Neeb
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Taste great
Taste great, nice boost with added protein first thing in the morning 🌄
Alison McGrady
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Best Online Subscription Ever
The coffee is amazing and the customer service is the best. Orders come promptly and very securely packaged. Any problems (and there aren't many) are dealt with quickly and cheerfully.
Carol
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I don’t usually like flavored coffee
I don’t usually like flavored coffee, but Jot got the flavor right. The mocha peppermint tastes natural with no aftertaste. Cold or hot, it’s great either way.
Susan F
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The product is AMAZING
The product is AMAZING, and the customer service is excellent. Our shipments arrive on time, are accurately filled, and delicious.
Jennifer Dingler
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Long time happy customer!
I have been ordering Jot coffee for about 3 years now, and absolutely love it! It is always smooth, never bitter. I am on the seasonal delivery program, so the coffee variety changes every quarter, and every one has been delicious! I know they make some wonderful flavors, and I have tried the Mocha, but overall I prefer the regular coffee, as I like to drink it black. If I need to change the delivery date or the frequency of the deliveries it is very easy to do it online. The very few times there has been an issue with delivery the company has been extremely responsive in taking care of the problem (and sometimes the problem was with the USPS).
Linda McGavin
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Jot Ultra concentrated coffee has…
Jot Ultra concentrated coffee has quickly proven itself to be a fantastic new addition to my coffee routine. The taste is excellent, offering a rich and clean flavor that serves as a perfect base for any coffee drink. While it took a bit of trial and error to dial in the perfect ratio of coffee concentrate to milk or cream, I'm finding that the effort is well worth it.With the variety of flavors available and the convenience it offers, I see a lot of long-term potential in Jot. It's a great value and a genuinely delicious way to enjoy coffee at home.
Mike Fossett
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First order
Easy to order, encountered no problems placing order...what's not to like.
Judith Spangler
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Jot coffee is fantastic, and so is the company
Jot coffee is fantastic. It takes a small amount of concentrate to make a lot of coffee. It's perfect for iced coffees and lattes, which i like to make by the pitcher ahead of time. Their customer service is quick and helpful. I accidentally had two accounts last year and needed help so u wasn't double ordering. They took care of it within a day. Packaging is fantastic. I've never had a glass bottle break.
Beth Ellis
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Love Jot coffee
Love Jot coffee, and the couple of times I've reached out for customer service help, the company has been really helpful and always resolved the issues very quickly
Amanda Whitten
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Jot Coffee Makes it Easy
I have subscribed to Jot Coffee for two years and love every cup! I especially love their mocha and caramel flavored options. They have added more items over the last two years making it more appealing to try other options. Love the ease of making a cup every morning!
Cheryl M
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Great Product, Consistently Excellent Customer Experience
I've been purchasing Jot since 2020, I've tried similar products and nothing compares to Jot, in my opinion. The flavor is consistent with lovely notes of chocolate and nuts. The customer service is quick and lovely to interact with, in the rare occasion I've needed assistance.
Elizabeth P.
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I recently made my first order for Jot
I recently made my first order for Jot. I’ve only had my supply for one week and I have have had my morning cup every day, and sometimes later in the day. I love it! You should order as soon as possible. Well worth the cost.
Beth Turner
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GOOD COFFEE, BAD CUSTOMER EXPERIENCE
I've been ordering jot for the last few years, about probably make about 10-15 orders a year. We don't do the subscription since we like changing up the flavors we receive every order. The coffee tastes great and is convenient. I made a purchase on Aug 29, 2025. Aug 30, 2025, there is a promo code. I contact customer service to ask about a price match since it is less than 24 hrs since my purchase. They state they can't accommodate that. I then ask about cancelling the order to repurchase. There is no response for a day or so (which is not a bad turn around), but when I do receive a response they state they cannot cancel due to my order being shipped out. It seems like such bad business practice that the first response was within hours, but asking for a a cancellation so I could repurchase with the promo code since a price match was not allowed took long enough for my order to be shipped stinks. I think we'll have to curve our Jot intake for a while. Their coffee tastes great, but this service experience left a bad taste in my mouth.
piinkelephants
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Cite this page
According to TrustPlane, JOT has a 4.9/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/jot-co