Do you agree with Jaybird's TrustScore? Voice your opinion today and hear what 111 customers have already said.
Jaybird is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.6 out of 5 stars. Last reviewed February 8, 2025.
Horrendous customer service. Have tried to get replacement earbuds as they don't hold charge and they have sent the same automated message three times. The Logitech site doesn't have the firmware they claim you should try. This is the second time I've had this same issue with their earbuds!
One of the headphones was constantly disconnecting and reconnecting. I contacted their support (Logitech) and had to ask a lot of questions, record a video showing the headphones and also provide them with two different kind of proofs of purchase. In the end they refused to help me since they could not confirm the receipt from the reseller!? At least the product and the support had the same quality, crap quality!Do not buy their products.
One headphone does not work anymore. It does not charge. I keep having to wipe the contact points, and that worked for a while, but it does not do the truck anymore. Jaybird, be careful. The product seems hyped a bit.
One headphone doesn’t charge any more. Messaged them and they seemed very on it. Until they stopped messaging and ignored all contact. Good headphones, but don’t last and customer support useless. I would not buy anything from Jaybird or Logitech again.
If I could give negative I would. This service is not what it claims to be. Paid extra for meet and greet. Didn't happen. Driver was falling asleep during the drive had to keep talking to him to keep him awake. Terrible driver. NOT professional, NOT a higher end service. Worse than Uber and Lyft. No refund offered. This was a very dangerous ride.
bought the Vista headphones which were very good from the sound quality and fit.However, Headphones only lasted 2 years and they could not replace one earbud or repair and only offered 20% discount to buy new item....Avoid!
Headset loses all charge every time they are placed in case. Otherwise good quality, but this is such a crucial flaw that all the jaybird vista 2 should have be recalled. Worst headphones I have had and are no longer using them
Headphones only last a few years and they expect to keep your cusom offering 25% off a new paid, which will inevitable break in 2-3 years. I ahve had 2 spearate items from them and both ended up the same way.Zero accountability, zero empathy, zero attempt to resolve issues.Avoid like the plague.
Bought a pair of vista 2 headphones,I’ve always loved jaybird.The fabric covering came off so I contacted jaybird support.Each time I was asked to reply to an email (support@jaybirdsport)and every time the email bounced back.Three separate tickets,one example being 9639651have been raised and still I’m waiting for any kind of resolution.awful customer service.I’ve been a user for a number of years and this experience has made me think about moving to a pair of jabra headphones permanently.
£160 for a pair of headphones that do not charge reliably? That is not on. After buying their Vista True headphones that boasted 16 hour of charge in the bunf, it turns out they rarely charge. Sometimes they will state they are fully charged but once you pair them with your phone they only have 10%. You would think paying such an exorbitant amount for something like a pair of headphone they would do what they are supposed to. They were over the one year warranty when it got unbearable so of course there is zero interest from the customer service team to rectify this.
Got a pair of x4s that have started playing up ( red light stays on when turned off and battery drains) having done a search this is a known and common fault.Jaybird customer service simply do not want to know, instead trying to sell me a new pair of headphones. These headphones are expensive and marketed as high quality, the fact is they are utter junk
Fantastic customer service. 3 emails, proof of purchase and upgraded Vista 2s. Couldn’t have been easier - excellent customer service.
0/5 Both products FAILED.I bought Tarah regular and Tarah Pro earbuds on 2021 Autumn on different shops. You have the worst track record in history: they both failed; in one hour, Tarah Pro disconnected FOUR times.
Jaybird make some excellent products, but that's only for as long as they work and for that matter, if they're even available in your region. Some of the best Jaybird products are being withheld from certain regions and warranty support isn't covered for those products if your device fails while in that region.Their support teams are equally as useless as their marketing decisions are bizarre. They appear to seldom actually read and understand the customer complaints and even if they do, they find a way to absolve themselves of all responsibility. They aren't compassionate or understanding and effectively bully you into doing it their way.Jaybird can be summed up as a greedy and arrogant business that appears to rely on previous success in order to maintain business. They are a business where their products look great on paper, but all of the after-sale experiences are shocking. Support, returns, repairs, and longevity of product use are all abysmal. Avoid at all costs
This has been an absolute nightmare of an experience I had with Jaybird support, and their support has started to feel like a big scam.Jaybird support person have purposely pushed me around, handed me from point of purchase back to them, and back again.I've started having issue with the battery on my Tarah Pros, as soon as I got them, thinking that this is me using the Tarah Pros a bit too enthusiastically, I give it a week, a week in, and I'm still getting 7 hours or less. I contact Jaybird, CS named Adarsh, he apologises that I'm having such a bad experience, then ask me for proof of purchase. I provide them with it.Jaybird CS Adarsh then tells me that the purchase invoice had the wrong serial number on it. So they cannot provide me on warrenty on a product that had been registered before, and ask me to contact my point of purchase.Okay what?Two reasons I'm confused, one, you don't and can't register for warrenty on Jaybird, and two, this was the invoice provided to me.I contact my point of purchase, they tell me that they made an error on the invoice and they'll contact Support directly, and wait to hear from Jaybird.I then get silent treatment from support until an automated message tell me that they'll close the ticket if they don't hear from me. So I email back asking what's going on.Jaybird CS Adarsh tells me that he suddenly need more proof that my Jaybirds aren't working properly, now in the form of a video, he asks for a video to as prove that my jaybird last for 7 hours and not 14 hours. He also asks me if I had contacted my point of purchase. He knows I had, and he knows that my point of purchase had contacted him too, he has been talking to them, and my point of purchase has been forwarding me the emails.So I tell him off, and ask him why he's jerking me around.He apologises and admits that my point of purchase had in fact contacted him a while ago and has cleared up the invoice matter and the invoice is in fact mine, but now they are doing an internal investigation to - 'see if I'm eligible for a warrenty claim' - on a product that is, by the time of this email, about 1 month old.Again, silence until I contact them again, and this time he tells me that I should contact my point of purchase for the warrenty claim, basically telling me they won't honour the claim, with no explanation whatsoever, he just decided that they won't honour the warrenty, on a new Tarah Pro that's giving problem from the box out, and now is a month old.Here is the hilarious part, my point of purchase contacts him for the warrenty claim, and he tells them that he won't be able to help me, or them, if I don't open a new support ticket.Jaybird CS Adarsh, has essentially told me he can't help me, and to contact point of purchase, and when my point of purchase contacts Jaybirds for the warrenty claim, he tells them that he can't help if I don't open a new support ticket. Do you see the loop he created to toss us around?So, I open a new support ticket, as Adarsh had suggested. Adarsh then emails me to say that there's is a duplicate support ticket, and he will close the new one.WHAT THE?The tone that I got from this support guy was of arrogance and complete indifference stemming from a sense of being untouchable.I feel like he absolutely knows what he is doing, he had made up his mind that he wasnt going to honour the warrenty, and did everything, including lie to both ends, made up excuses and purposely pushed me around to tire me out and not honour the claim.I am infuriated, disgusted and tired of dealing with this level of incompetence.What are my options going forward?Is this the quality of service I will continue getting when it comes to Jaybird?
I am quite surprised to read the reviews here. My personal experience was excellent. I bought a pair of Jaybirds and lost one while using them. I was asked for proof of purchase, serial number and photos - all of which I provided and then a new pair of Jaybirds were sent out to me. Customer support were responsive, supportive and active. I am really grateful for the experience; it was a first and expensive purchase so it was great to receive this service.
Really really really useless support. Have to keep explaining myself again and again. No intelligence applied and standard **** rolled out every time. And there is no number to call What a waste of time. Appalling service. Don’t bother.
I have a pair of X4's, they have been working fine and are in great condition. They have randomly decided to stop charging. Jaybird advised because they are outside of the 1 year warranty process (by 4 months) & no repair option and theres nothing they can do. For a $100 USD pair of headphones, thats not good enough. I would expect them to last for years.I will not be buying another Jaybird product such as the Vistas (that are even more expensive) with such a short warranty period and unhelpful support.
The battery life is extremely BAD!The problem was - the battery didn't last for more than two hours - gradually it decreased to 1 hour and now its completely DEAD.I used it for less than 2 years.
Dont buy Jaybird Vista if you have Garmin Fenix 6x Pro solar. The Music stops all the time.
According to TrustPlane, Jaybird has a 1.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/jaybird-com
