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ILIA Beauty is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.4 out of 5 stars. Last reviewed March 11, 2026.
I love the company's clean products and the number of shades they offer in products like concealer and foundation. I have sensitive skin and none of the products have ever caused any irritation or reaction. Selecting the correct shade online can be tricky but Customer Service has been amazingly responsive to my questions. Tavonia was especially helpful this week!
I don’t know how they have so many good reviews its quite deceiving. I paid for fast shipping it said in 3 working days my package will be delivered. I paid 8€ more for that. Its almost a month I do not have my package. And I have moved out of the place and not in that place anymore. I need my money back.
Update: Customer service promptly and graciously responded to my request. Problem solved, I am very impressed with the outcome.
Kortnii provided stellar customer service. I was already having a stressful day and she made it a whole lot better
Excellent customer service. Effective skincare and beautiful makeup.
I have ordered both the blush stick and the tubed blush and am very impressed with the way they blend in and the way they make my skin feel. They both do nothing to irritate my sensitive skin. The stick I got a few months ago and it doesn't last very well, but I kept it because it's very portable and you can take it with you for a quick touch up. I then ordered the tubed blush more recently hoping that it has staying power. It doesn't, but I really like the color and the consistency.I wanted to try their foundation but for the last several times I have tried to do it they have been sold out of the shade that would work for me so I tried another recommended cleaner beauty line instead. Obviously the products I have tried are great for sensitive skin. I just wish the colors had a more lasting impact as they are perfect for my complexion otherwise.
Ilia is a great clean beauty brand with a high focus on customer satisfaction. They have real customer service reps to have a real conversation with re product questions, shipping/return questions, and feedback. Products always arrive with safety seal intact, a big issue with other beauty brands! I absolutely recommend ILIA for clean beauty products.
Paul was GREAT! My usual product was out of stock online, so I tried their colour match suggestion and it was not a great match for me. When I reached out for a solution Paul was friendly, kind and got me to a great solution fast. Love Ilia customer service and products!
The quality of Ilia’s products is superb - even things like a lip mask (which I never normally buy but received a sample of) made an incredible difference. It’s definitely not a trendy, flash-in-the-pan influencer brand - it’s genuinely got the quality to back up the hype
I had to exchange a product because I purchased the wrong shade for my skin. Tavonia from Ilia was wonderful! She helped me find my correct shade quickly. Tavonia was very kind, helpful, and prompt. Now I have exactly what I want on the way!
I love ILIA. Its products are clean and the customer service is exceptional. Special shout out to Julia and Tavonia for all of their help.
Paul is awesome, a clear communicator and they found my perfect shade. Thank you Paul, you deserve a raise!I do not know Paul but after dealing with sales force support all day and then reading Paul’s easy clear email I could cry. Thank you to Paul and team.
I can only rave about Ilia's customer service policies. They clearly empower their employees to actually make customer's lives better.
Customer service was outstanding. The response to the problem with my order was immediate, and the solution demonstrated that the company goes all out to back up its products and maintain customer loyalty.
Kortnii was fantastic! She took a difficult situation and made me ( the client) feel totally taken care of. That is very rare these days. It was my first time ordering and I hope to continue with this brand into the future as I am impressed with the customer service.
I got on to write a review because I almost didn't buy from them because of the complaints of delays... but I decided to buy anyway and just assume I'd have to wait. My two lipsticks came in just a few days and I love them.
Excellent customer service! When I received a defective product, their response was prompt and helpful. They shipped me a new product right away!
Besides having a good line of products, that have worked well for my sensitive skin, I’ve had a couple of customer service inquiries needing support and have found them to be highly responsive and reasonable.
Save yourself the trouble and buy from Sephora or Nordstrom. The logistics of this company are a hot mess. Ordered 2 products, they only sent 1. I email support and I get an auto-response that they won't get back to me for 5 business days. Hot mess. Good makeup though.
Products are fine, but they didn’t work well for my skin.
According to TrustPlane, ILIA Beauty has a 4.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/iliabeauty-com
