Do you agree with Holiday Inn Club Vacations's TrustScore? Voice your opinion today and hear what 337 customers have already said.
Holiday Inn Club Vacations is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.1 out of 5 stars. Last reviewed March 5, 2026.
The current availability is significantly below what was initially promised, and the associated fees have become excessive. Consequently, we wish to close our account immediately to stop incurring further charges.
Despite submitting a membership termination request via their Horizons form, our account remains open. Joining was a colossal mistake!
Holiday Inn has been completely unhelfpul. I’ve been trying to exit my timeshare agreement for two years now, but they insist the only way I can do so is by paying it off and transferring it to someone else. I was originally told I could rent it out, that it’d be a wonderful investment, and it would give me cheap and affordable vacations–none of it was true. They use a point system to book holiday Inn nights at nice hotels not to only get a few nights for thousands of points. Plus the yearly maintenance fee (which I was assured wouldn’t increase) has doubled. They only have an interest in getting their money. I need this cancelled and refunded immediately.
We are profoundly disappointed with our experience at Holiday Inn, which has been a complete letdown. The actual service and value we received bear little resemblance to their deceptive sales pitch, which is the source of our deep dissatisfaction.
I urge you to not buy into the HICV system. We bought 100k points 5 years ago ( and have consistent and perpetual difficulties using them. They reserve a significant portion of their capacity for other systems to access their inventory (i.e., RCI, Interval, IHG), so while there may be capacity through other systems, we've found it very difficult to find inventory allocated to the points trust system. Furthermore, any time we've gone to Orange Lake (our preference), half the time it's been through our RCI points, then the sales team over-promises, mis-represents facts, and presses for the purchase of even more points. So, do NOT buy. Yes, go to their properties...they're very nice. But, do it through renting through other systems, renting from HICV directly, or from a current owner.
We are profoundly disappointed by Holiday Inn. The actual service and value proved to be a complete letdown, bearing little resemblance to their elaborate sales pitch. We consider their practices to be deceptive, resulting in a wholly unsatisfactory experience.
Absolutely awful. Stay away.
We reached out through their Horizons website, and they are just ignoring us. They only want to try and upsell us on something or get payment. They won’t let us close our account.
We deeply regret our decision to purchase this timeshare. What was presented as a flexible and enjoyable vacation option has turned into a financial burden we feel forced to pay for. It simply does not work for our family's needs, and the entire experience feels like a betrayal of trust. the most distressing part is the realization that this obligation could be passed down, sticking our children with a financial burden "on down the line". We are actively seeking a way out of this contract and feel completely trapped by this commitment. We strongly advise others to exercise extreme caution.
I had an extremely disappointing experience with Holiday Inn’s timeshare service. From start to finish, it felt like all they cared about was getting as much money as possible, not customer satisfaction.The sales tactics were aggressive and misleading, and any concerns or questions I raised were brushed off once it was clear I wasn’t willing to spend more. Customer service was unhelpful and dismissive, and I left feeling pressured and taken advantage of rather than valued as a customer.This experience completely turned me off from Holiday Inn’s timeshare program. I would not recommend it to anyone considering it—save your time, money, and stress.
I paid them in October to get out of timeshare. They estimated a six week wait time to finish paperwork. I still haven't received anything from them. They are now trying to charge me for another year of ownership. I have spent no less than 8 hours on the phone and most of that has been while on hold. Nobody will give you a straight answer and nobody will follow up like they promise.
Oh, they talk a great game no blackout dates no blackout dates. No blackout dates that is a crock of shit so they say that you can have guests come and use your timeshare, etc. etc. every single time you go to book something anywhere I mean anywhere they are blacked out anytime you try to book a vacation anywhere they are blacked out. Essentially, you’re basically paying after all is said and done if you pay the monthly payment $30,000 at the end of it all to sit home.. I mean TVs have wonderful screensavers now.. just saying. Sure, you can go to the Philippines for four dollars but who’s doing that with a one week notice some people work and have to give notice.. I am an intelligent woman and I feel like a complete hard R when it comes to this…. However, I’m sure they were all once were car salesmen/women who got a job at Holiday Inn selling timeshares so please just for the love of God do not if I can save one person from getting scammed. Do not do this. Save your money.
STAY AWAY!!!!!!Don't ever become a timeshare owner. This has become the most frustrating experience. I entered into this contract with the best intentions. Only to find that the inception of my contract was based on lies and manipulation. Recently, my husband has encountered a medical hardship, which is why we are asking to be released. We can no longer afford to pay for this property and his medical expenses. We are current on our mortgage and have been faithful on making timely payments. Yet no grace has been extended due to our circumstances. I would not recommend doing any business with Holiday Inn/ Tahoe Ridge Resorts. These people could care less. All they want is money!!
Avoid believing their salespeople, as they are dishonest and will mislead you into a perpetual contract with annual increases. Attempting to resolve any problem is futile. I strongly advise you to avoid this.We have told them we can no longer avoid these outrageous fees, but they don't care and keep charging and charging when they can stop and just take the timeshare back. Our fees are just their maintenance fees that are now more than our house payment. I see all the comments on here where people just like us want out. I tried to get out after we paid the timeshare off but wanted more than we paid for it to get out. Now since we can no longer avoid fees they indicate you have to be current to get out. Misleading all around. All the lies we were told in beginning are void. They don't respond to emails or phone calls and I have proof of sending them tons of emails with no response. With the economy and retirement, they don't have no empathy for the seniors.
Do not invest in HICV!! Total scam, pushy people, more added costs than you can count, and some scrappy staff.
I purchased this time share with some false hopes and promises. I have inquired how to exit this time share a few times and only get one answer. You need to pay in full and give it back. There is no willingness to work towards a realistic solution, Sometimes people make mistakes and should not have to keep incurring a financial hardship. I strongly recommend you do not do business with this company unless you wanted to be trapped in an agreement that offers no value, exit plan and requires future financial stain. Save your time and money and look elsewhere
Very Disappointing ExperienceI have had a terrible experience with Holiday Inn Club Vacations. I have been trying repeatedly to contact them about ending my timeshare services, and it has been nothing but frustration. Getting clear answers or real help feels nearly impossible.Customer service has been extremely unhelpful, unresponsive, and dismissive. I’ve made multiple attempts to resolve my situation, yet I keep getting the runaround with no real solutions or follow-up. This process has been stressful and exhausting.I would not recommend this company to anyone considering a timeshare. If you value transparency, support, and respectful communication, I strongly suggest looking elsewhere.
Their initial sales process was profoundly dishonest, misleading us into this contract under false pretenses and with inaccurate or deliberately withheld information. This deceit fundamentally undermined the agreement. Furthermore, the subsequent customer service has been abysmal and unacceptable. Our attempts to resolve issues were met with incompetence, indifference, and repeated failures, compounded by unprofessional and dismissive service representatives, confirming a post-sale disregard for the customer.
My experience with this timeshare has been disappointing. They force you into mandatory, multi-hour sales meetings that completely ruin your vacation plans with aggressive, high-pressure tactics and lies. The accommodations consistently fail to meet the advertised standards. To make matters worse, despite having paid off the loan, they are demanding thousands of dollars to cancel the contract, which is utterly unreasonable. Avoid this investment. We can’t seem to get anyone to work with us to take the timeshare back.
The contract is invalid due to deceptive practices and fundamental misrepresentation during the initial point of sale. We were misled about the agreement's terms, which has caused significant harm. Furthermore, the company's consistently subpar, frustrating, and unprofessional customer service has exacerbated these contractual issues, demonstrating a systemic disregard for clients after the sale.
According to TrustPlane, Holiday Inn Club Vacations has a 1.1/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/holidayinnclub-com
