Not going back to razors
I've been using this for a couple months now and I'm not going back to razors. I love that I don't have to shave every other day anymore. Totally worth it
Lorie Madalena
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Liaison Lash
2.850 reviews
Last reviewed: Feb 25, 2026Do you agree with Liaison Lash's TrustScore? Voice your opinion today and hear what 1,238 customers have already said.
herliaison.comMember since Mar 2026
Liaison Lash is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 2.8 out of 5 stars. Last reviewed February 25, 2026.
Customer Reviews
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50 reviews
A total scam
First of all, the shipping process was unacceptable. It took almost two months for the product to arrive. On top of that, I was surprised to discover that I had to pay import taxes equivalent to the price of three additional bottles just to receive the package. This significantly increased the total cost and was never made clear upfront.Secondly, the product itself is not practical. The texture is very thick and does not spread easily. It leaves the hair feeling sticky and has an unpleasant smell. Although the instructions recommend using only a few drops, I found that nearly impossible — the serum does not glide like other hair serums I have used. I don’t even have many grey hairs, yet I needed far more product than expected for a single application.After just one use, about 30% of the small bottle’s content was already gone. Considering each bottle cost, and may last only one or two applications, completing a 12-week treatment would be extremely expensive. I purchased three bottles expecting them to last about a month, but that clearly will not be the case.And if you consider claiming the “guarantee,” there is another surprise: you are required to send the product back to the United States — even though it is manufactured in China — at your own expense. Even more concerning, the product must be unused to qualify for a full refund. Otherwise, they only refund 50% of the purchase price. This makes the so-called guarantee feel misleading and unrealistic.I genuinely wanted to give this product a fair chance, but based on the texture, the high usage per application, the hidden additional costs, and the restrictive refund policy, this treatment is simply not sustainable for me — especially with international shipping to Indonesia.Overall, a very disappointing experience.
Leila Valentini
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I have used the Liaison Lash
I have used the Liaison Lash a number of times and have not been disappointed. I tried other products and did not see the results that I saw with Liaison.This will forever be my go to.I had to contact Liaison's customer service and my experience with them (Lauryn) was exceptional.Thank you for continuing to be great!!!!
J Dobes
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i have tried a handful of online beauty…
i have tried a handful of online beauty store but this one stands out for few reason, first the product selection is impressive. there's mix of well known brands smaller indie labels that are not easy to find elsewhere i loved being able to compare everything in one place without jumping between sites my orders arrived neat nothing was crushed and the items was sealed properly as for the product they lived up to the description
Joseph Michael
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I was really happy with my experience…
I was really happy with my experience and with what I purchased on this website the item arrived as exactly as described and the quality is even better than I was thinking it would be am genuinely satisfied and would definitely buy from this store again
Choki Charles
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i wasn't sure what to expect at first
i wasn't sure what to expect at first, but this store honestly surprise me. the ordering processing was super easy and simple and my package arrived nicely packed and in great condition. the quality is even better then i thought it could be am really happy with the whole experiences
Alex Michael
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my Gosh am literally OBSESSED with my…
my Gosh am literally OBSESSED with my recent purchase from this online store everything was perfect from the moment i landed on the website to the arrival of my packagethe website was so easy to operate on even my tech-averse friend could di it the product i bought was exactly as described and the quality is top-notch.
Emmanuel samson
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i dont usually leave review but i was…
i dont usually leave review but i was genuinely impressed with this particular website the ordering process was very easy and everything arrived faster then i expected the package was neat and secured which i really appreciated the product them self are great there coloure are as seen on there website and the quality is far better then most other website and my skin reacted to it very well which also a great relief
Andrew Peter
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I had the best experience shopping on…
I had the best experience shopping on this cosmetic online store the website was easy to navigate and I found exactly what I was looking for a new lip gloss that’s perfect for my skin tone the product descriptions were spot on and the review from other customers helped me make my decision.
Solomon Peter
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shopping from this online cosmetic…
shopping from this online cosmetic store{liaison lash} was honestly one of the best decisions i have made. everything about the experience felt smooth professional, and genuinely customer-focused. from the moment i landed on the website, i could tell they put effort into making things simple and enjoyable. the product descriptions were clear, the picture were accurate, and checking out was completely stress-free.
blessing david
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i have bought from this cosmetic store…
i have bought from this cosmetic store twice now and both times the experience has been great. the product range is huge so its easy to find exactly what you are looking for, whenever its skincare, makeup, or beauty accessories, my recent order came with a small free sample, which was a nice touch.
roland daivid
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I recently ordered from this cosmetic…
I recently ordered from this cosmetic online store and i was pleasantly surprised by how smooth everything went. the website is clean easy to navigate and the product descriptions actually match what you get. shipping was quicker then i expected and everything arrived well-packed with no leaks or damage.
david williams
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I recently ordered from this online…
I recently ordered from this online cosmetic store, and the whole experience was honestly better then i expected. the website is easy to navigate with clear categories and helpful product descriptions that made choosing the right items so much easier. i liked that they included real swatches and honest reviews it really helped me feel confident about what i was buying.
austin favour
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For the price i paid
For the price i paid, heriliaison serum is a steal. Its much cheaper than salon treatments but gives a noticeable boost. My brows also started to look thicker, and application is easy and mess-free. For someone on a budget wanting to enhance lashes and brows without spending too much, i am very satisfied ..
Oladem
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I placed my order and was pleasantly…
I placed my order and was pleasantly surprised by how quickly it arrived. When one of the bottles seemed partially empty. I emailed customer care in the evening - they resolved it well. That kind of responce give trust. Great service + a good product = i ll be ordering again.
Chris Fiyin
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It works like they say it does and great customer service too!
I was sceptical but my lashes were in tatters so I tried the lash serum. The results were incredible. I feel like I look fresh and awake again. So anyway, I ordered more but the tube was empty or dried out. I wrote an email late in the evening, and within half an hour they had written back and resolved my complaint! This is a great little company and the serum works!
Heidi Woodley
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I LOVE this serum!!
I LOVE this serum!!! IT WORKS!!!! I'm a bit of a skeptic with products that I try until I see results that they work and trust me ....no lying....this stuff is AMAZING!!!! It may take a couple weeks for you to see results as I did when I first started using it but keep putting it on and you'll be amazed by the results! I always put the serum on first thing in the morning and before bed at night and the results are outstanding!!! People always think I wear fake lashes and I never hesitate to tell them my secret. I will NEVER be without this stuff!!!
Sherry Boes
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WARNING
I purchased the hair removal cream , this stuff is horrible smells horrible and burned.My skin in places I don't want to mention. When I contacted them for my money backTheir reply was exchange or credit to their account, there is nothing I would buy from them.In fear that it would smell terrible and break my skin out again. I tried to contact them.The only reply I got was a generic email stating they do not refund money. I would never recommend this for hair removal product. I only wished I had read reviews before purchasing.
Pat Przonek
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They betray with the price
They betray with the price. Don't think when you paid product and shipping you are done. They will ship it with customs unpaid so you will pay customs and service fees. Support was not planning to reimburse our fix the lie, although it is illegal in Europe not to show the full final price. They just wanted to give me some "shut up" money... 2 Euro. Although I had to pay ~ 14 Euro extra. What bothers me is that they betray every customer this way, relying on them to just accept it after long waiting times for shipping.Not to mention that I had to travel to the post office, losing working his to pick it up as the post cannot just stop it in your post box or at the neighbor. They need you, in person to be at home during the day. All in all, inacceptable.
Julia Haas
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With the new formula my eyebrows broke out and eye lash was very irritating
With the new formula my eyebrows broke out in a terrible rash. Had to stop using it. Eyelash serum really irritated my eyes. They would get red and just water all day long. It was terrible. People kept asking me if I was crying. Had to stop using that also. In less the old formula comes back I will no longer use. I’m disappointed for using and buying the product for years. Now it just gets tossed in the trash 😒. I feel it was a very big bait and switch
Kathy Bigler
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According to TrustPlane, Liaison Lash has a 2.8/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/herliaison-com