Very responsive to questions
Very responsive to questions and felt very valued as a customer.
Kimberly Hillard
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Gratsi Wine
4.850 reviews
Last reviewed: Mar 1, 2026Do you agree with Gratsi Wine's TrustScore? Voice your opinion today and hear what 242 customers have already said.
gratsi.comMember since Mar 2026
Gratsi Wine is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.8 out of 5 stars. Last reviewed March 1, 2026.
Customer Reviews
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Gratsi answered my notice immediately…
Gratsi answered my notice immediately which impressed me! The issue was resolved and I'm satisfied.
Milagros
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Had a prompt answer to my email
Had a prompt answer to my email. The email answered all my concerns, which I will let others know.I love your wine- it is great!Thank you.Marilyn v
Marilyn
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Ahhh it was easy..
Ahhh it was easy... i just write an e-mail and in matter of seconds i received an answer...!!!
Javier Torres
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Great customer service
Great customer service
Angie Click
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Gratsi gave me the information that I…
Gratsi gave me the information that I was asking. Sad to hear the supply is low but, they offered 10% off for the inconvenience. ❤️ I am waiting (with my glass ) for my order to be delivered. Love 💕 much!
Debra Hunt
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Fantastic customer service
Fantastic customer service. Responsive and understanding and willing to make the customer satisfied. 5 stars!
Melodie Miller
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Quick response why shipment was delayed…
Quick response why shipment was delayed and also gave me a couple of options for the inconvenience. Great customer service!
Teresa Rosiere-Martin
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Well done
Well done! Smooth and easy.
Lynese Marchica
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The red wine is TASTY!
The red wine is tasty! I’m a big fan and on my 3rd order. Their customer service is also very responsive and fair, which makes for a good experience for once!
Stephanie Bruno
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Thank you for your prompt reply
Thank you for your prompt reply. I was home the other time and had the gate at the end of the driveway open. I can’t hear if they don’t honk the horn. The driver can leave my order just beyond the gate and it will be fine. It says I have to sign for it but if the driver doesn’t alert me I won’t know they are here. Is it possible for you to instruct the driver to leave it just beyond the gate behind the trash can and I will get it?
Ruth Williams
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Gratsi wine is the best.
Gratsi wine is the best.
Tami Rinn
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I wasn’t able to be home when my…
I wasn’t able to be home when my shipment was supposed to arrive so I sent an email explaining that. I never expected to hear from anyone but within a few hours I got a response and a new delivery date was chosen. Excellent customer service, oh and the wine is delicious!!!
Bonnie
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Quick response for me
Quick response for me. Thank you
Mary Lueloff
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Very fast and customer centered…
Very fast and customer centered response.
Becky
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Love Gratsi Wine!🍷
Love Gratsi Wine!🍷 Customer Service is the Best and reply quickly!!
SCCarolina Girl
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Gratsi is the best!
Gratsi is the best! Their wine is so good & customer service is quick, kind, & efficient. The white wine is my favorite but I also enjoy the red & rose. My husband has never been a wine drinker but found himself loving the red. I normally hate rose but actually really like their rose. Since discovering Gratsi’s wine I can’t drink other wines because they now taste so sugary. I’d recommend this wine to everyone.
Rebecca Prather
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So far my experience has been bad
So far my experience has been bad! Since this last issue with the wrong address, I put in another order and somehow it didn’t register in your system so I haven’t received the wine or anything from your people when it will be delivered.
Jo Anne
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Immediate response with resolution.
Immediate response with resolution.The product is really good we just had a bad box which was replaced or is being replaced. It was easy and customer service is excellent. Thanks Eunice
Ali
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Great customer service
First of all, I love the red wine. Waiting on my third shipment and found out it is held up at customs. Customer service is top notch, very quick to get back with me.
Emily Elliott
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According to TrustPlane, Gratsi Wine has a 4.8/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/gratsi-com