Mary from customer service was amazing!
I spoke with a lady named Mary and she was so helpful! She understood my situation and was very kind. She helped me resolve my issue. I am extremely grateful!
customer Kimberly Janis
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GoodCar
4.150 reviews
Last reviewed: Mar 1, 2026Do you agree with GoodCar's TrustScore? Voice your opinion today and hear what 4,332 customers have already said.
goodcar.comMember since Mar 2026
GoodCar is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.1 out of 5 stars. Last reviewed March 1, 2026.
Customer Reviews
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50 reviews
Super fast
Super fast, friendly customer service!
customer
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Daniel was polite and quickly answered…
Daniel was polite and quickly answered my questions. Thank you for hiring such a good representative for your company.
Nancy Zak
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This company kept me subscribed without…
This company kept me subscribed without permission. I spoke with a rep and only got a refund for 2 months. She explained to me that they had been sending emails since June of 2025. WRONG! Inaccurate. I am going to use every effort to keep this company from being fraudulent. I will start with my bank and then to the BBB. Beware . . .
Adolfo Medina
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You charged my bank for 3 months…
You charged my bank for 3 months without my permission
Alberto Velasco
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Very informative
Very informative
Debbie
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Recurring monthly fee isn't easily identifiable
I wanted 1-time information on a car I was thinking about purchasing. I did not notice or expect there to be an ongoing monthly fee. I called in to cancel the service and get the fee for the second month reimbursed.
Linda H
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Great customer service
Great customer service
Hossain Chowdhury
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Customer service was great
Customer service was great
Jennifer Roberts
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Customer support very helpful
Customer support very helpful, they will call you back if you leave voicemail
Alex Robins
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It was easy to get a refund
It was easy to get a refund! Thank you
Jason Hungaski
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Lady was nice and helpful and…
Lady was nice and helpful and corporative👍🏾
Catch
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Like a lot of other people
Like a lot of other people, I didn't notice they snuck in a 30-dollar monthly subscription fee. I was only looking for a single search. The second they charged my card I reached out to them. They told me no refund because I didn't cancel in time? How about not trying to trick people into a subscription they don't want?
Michael L Coleman III
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goodcar.com
Lots of information and more than I expected!
Kathleen S. Staub
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Agent was very helpful
Agent was very helpful. took the time to explain everything with me.
Cheryl Pryor
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Scam
When I used your service one time for a car, I was unaware that I would be put on a monthly subscription for thirty dollars.You sent me an email letting me know.I was on the subscription and I responded to it.Saying please remove me from it.I don't want a monthly subscription from you.Then, you build me anyways, and I had to call my bank and report fraudulent charges
customer
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Satisfied
Satisfied. I have got the needed information about car
customer
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The young lady did a great job helping…
The young lady did a great job helping me resolve my issue
customer
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The rep took care of my issue.
The rep took care of my issue.
customer
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Super service!!!!
Did the trial period test and goodcar was able to give me the info I was looking for. When I emailed them to cancel the subscription the responded super quick(same day) and even gave me a refund for the month that was just paid. Unheard of these days!!! Good job guys and i wouldn't hesitate to sign up with them again!!!
David
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Cite this page
According to TrustPlane, GoodCar has a 4.1/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/goodcar-com