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Gen Mobile

3.450 reviews
Last reviewed: Mar 7, 2026

Do you agree with Gen Mobile's TrustScore? Voice your opinion today and hear what 107 customers have already said.

genmobile.comMember since Mar 2026

Gen Mobile is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.4 out of 5 stars. Last reviewed March 7, 2026.

Customer Reviews

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50 reviews

They full of shit.

This is joke no help sending these cheap ass phones that the screen get so hot on my face it burn my skin calls are drop people couldn’t hear me at all. Had to turn the phone off and on again for me to get a signal. Then telling me my lifeline is been change if I don’t log into my account my service is cut off. Couldn’t even log into my account at all. They send this text after they cut my service so I didn’t even have time at all. Nobody and I MEAN nobody should sign up for there bullshit it is a waste of time. Oh yea try to get replacement they said no, but y’all the ones F up. Putting this on my podcast this is crazy.

Luna
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The phone is okay but slow.

The phone was okay somehow is goes slow for the signal. I don’t have anything that I like or dislike I just being honest that it goes slow.

Yolanda Rivera
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easy to use phone

easy to use phone

KATHERINE
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Good phone company 10/01

Good phone company 10/10

BREANNA
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Good phone

Good phone really enjoying it

Nikki B
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Service

All over the whole service

CHRISTINA
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so of course i love havifreeng a free…

Ok so of course i love having a free phone with ftee minute. But the data runs out so fast! But over all, i appreciate the free phone. Thank you!

FORREST
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I dislike how the keep freezing

I dislike how the keep freezing

WILLIE
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Gen Mobile offers exceptional

Gen Mobile offers exceptional value for budget-conscious users, featuring plans as low as $10 and unlimited international calling to 100+ countries. While it provides reliable coverage via major networks, be prepared for slower data speeds during peak times and a limited selection of refurbished phones. It’s an ideal, no-contract solution if you primarily use Wi-Fi and want to slash your monthly bill.

JESSICA
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Phone

It was easy to use

CHERRY
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I never received it and it's been over…

I never received it and it's been over 2 months.

TINA
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They helped us right away n were very polite

Great people very helpful n courtious

DARRELL
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I'm doing good n I love the service

I'm doing good n I love the service

MARSHALL LASHAWN
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Great customer service

Great customer service

Mary LeBaron
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This phone does not work and is a used…

This phone does not work and is a used phone. It doesn't even power on. I'm returning this piece of nothing!

June
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They suck!!!!

My phone got stolen and they won't replace a new one I have no money

JULIE
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Government phone only 4.5GB of data

Easy to sign-up and received a new phone.

Matthew
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Sims don’t work smh

Got the phone it worked for an week and now it doesn’t work meaning it has an sims card but it says no sims card and emergency calls only 🥴‼️

Sunni Smith
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No complaints

No complaints, good service

customer Barbara Rivera;
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The phone doesn't work half the time

The phone doesn't work half the time. And the phone settings were preset. And it want allow me to use the phone sometimes

DAPHNE
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Cite this page

According to TrustPlane, Gen Mobile has a 3.4/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/genmobile-com