Do you agree with General Motors's TrustScore? Voice your opinion today and hear what 148 customers have already said.
General Motors is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.3 out of 5 stars. Last reviewed March 4, 2026.
I've had nothing bad to say about buying gm, I've bought multiple trucks and cars.and just bought a 2025 cadillac, won't buy any other brand..I think they are wonderful vehicles and service is fabulous. Thank you gm for my safety and happiness
Chevy Colorado crap! We bought a brand new 2020 Chevy Colorado and then last Saturday, the engine blew when we were leaving from an evening out with friends. We had the truck towed to the nearest GM dealer, and on Tuesday morning, I received a call NO ONE wants to get! There was a catastrophic failure! Then was told it would be a $25000 fix. I called the GM Dealer to find out if they were going to do anything to help with the expense, and we were told no. I even called the Oshawa office in Ontario and again was told they would do nothing as far as any compensation.There was just over 100,000k on this vehicle! We were told that we were 100% responsible for the fix and they would not help because the warranty had expired! We always kept up with the maintenance and that was of no interest to them.
Late in my life September 2025 I was so happy to become a first time Cadillac owner by purchasing a 2025 Cadillac Escalade IQ Sports 2. But as of January 2026, we are regretting in a big way ever purchasing a Cadillac.We got a “High Voltage Battery Service” notification, both on the vehicle dashboard and within the Cadillac mobile application requiring service. Upon contacting our nearest Cadillac dealership, “Crestview Cadillac of West Covina,” we were informed that they were 11–18 weeks behind on EV service repairs and advised us to seek service elsewhere. Being redirected in this manner for a new, premium vehicle reflects poorly on GM/Cadillac’s service readiness and customer support infrastructure.We then contacted the next nearest Cadillac dealership “Cadillac of Pasadena,” who advised they had only one EV-certified technician, but nonetheless accepted the vehicle for service. The vehicle was dropped off on January 14, 2026. As of this posting January 28, 2026, we remain without our vehicle and have been informed that repairs may take several additional weeks due to ongoing coordination between the dealership and GM on the repairs needed. We have become aware the Escalade IQ high-voltage battery issue is widely known, and that GM/Cadillac has been aware of this condition for some time but have been providing slow, inconsistent service and a lack of timely resolution. This is concerning for a flagship vehicle marketed at a premium price point. At this point looks like it will be well over 30 days to get our vehicle service creating a significant financial and practical burden on our family. Basically, Cadillac’s EV service capability does not currently align with the expectations of a luxury brand. As first-time Cadillac owners, this experience reflects a level of quality, service preparedness, and post-sale support that falls well below reasonable expectations and has caused us to seriously regret our purchase
I have been GM Cadillac's customer since past 13 years. All my vehicles have been Cadillac. Every 4 years at the end of lease I lease a new Cadillac. This time I leased Cadillac Optic Sports for only 2 years since its a EV I was not sure about the performance. March/20/2025 was start of my lease. With 9 months the vehicle is giving me problems. myCadillac app froze. Google GPS is not working. Few other features are also unserviceable. I called OnStar several time and every time they make me do the same excercise of sitting in my car and do the same thing over and over again. They are not trained to trouble shoot. They they say the Module need to be changed. My vehicle is with Cadillac dealership in Toronto, Canada, since past 3 days and still not fixed due to unavailability of Module. It is very frustrating. I am extremely disappointed. In all probability this will be my last Cadillac. I made the right decision to lease only for 2 years. My next vehicle will be a non GM.
I have a car and they ruined it like eds life
I leased a Cadillac Lyriq for 24 months. Shortly before the else ended I was sent an invitation to turn in the car early if I wanted to buy another Lyriq. I took the letter to the dealer and turned it in. The dealer paid the final moth of the car and sold it at auction. I later learned that GM Financial listed it on my credit as an early termination as though I defaulted on my loan. Now they are saying that they are three separate companies and I should have known that if I took their offer this would happen!!! No where does it say that!!! They were more interested in selling me another car and do not coordinate their end f lease programs offered. Trying to talk to someone is like speaking to a brick wall. NEVER BUY FROM GM. THEY DO NOT RESPECT CUSTOMERS.
I have a chevi colorado Z71 2022, I got it in brand new. The car has 62k km, so I drove less than 20k km yearly, the interior looks like new condition. One day during the clean of my truck, removed the seat covers I found the material rips of the driver seat upper area, unfortunately it's a factory defect seat. I contacted with GM Canada Customer service about this one, and after 3 weeks I just got the phone call of them, and they said my 60k km or 3 years full warranty is gone, which I know that but this is a factory defect issue, and they denied to replace or fix the seat....they said I have to fix it on my own expense. The car is less than 4 years old, my back of my body is not even touching that area of the driver seat, and they don't care anything. They offered me $250 gift card, I told them they can buy their medications from it.I'm not recommending to buy any GM cars/trucks.
I would give GM ZERO stars if that was an option. I’m actually posting this for a close friend. Who’s had a horrible experience. He’s been a GM customer for over 40 years. Every vehicle he’s ever purchased has been a GM vehicle. Very loyal. He currently has two GM vehicles, one of which cost $100k*… But not for long. Here’s his story:He has a Cadillac, and after four years the transmission died. The local dealership told him that this should never have happened. He took his vehicle to the dealership for all regular service and maintenance. He never saw any indication or any light on the dash indicating there’s a problem with the transmission. This cost him $9000!After dealing with GM customer care (womans name is Apollo) for over 3 months they agreed to cover $1500. They did not seem to care or appreciate his over 40 years of service. They did not seem to care that this was a problem that never should’ve happened. They never seem to care that they were losing a long time customer. They never seem to care that he was always advocating for GM. Despite repeated requests, Apollo would not provide him with the name of anybody who he could escalate his concerns to. Despite his repeated attempts to reach out to various district sales managers through LinkedIn, nobody had the decency to respond.Needless to say, he will never purchase another GM vehicle again and will never recommend to anyone else. In this day and age, it’s really appalling that customer loyalty means nothing.I would stay far far away from any GM vehicles!!
I know about company from owning 3 cars: malibu, spark and equinox. Plastic sucks, but engine is top
Bought my Sierra as a demo in 2016. Bought the undercoating for $1000 with a 10 year guarantee. I would of thought that they would honour the rusted frame however apparently it was only for the truck's skin. Recently had vehicle appraised for a trade and was told that they wouldn't accept the vehicle as the frame was that rusted they wouldn't even be able to send it to the auction. I learned about a long standing frame rust issue and read "There isn't a formal "GMC Frame Rust Recall," but GM issued Technical Service Bulletin (TSB) 19-NA-255 to address peeling frame wax coating leading to rust on 2011-2024 GMC and Chevy trucks, SUVs, and vans." I did contact the dealership and was told that this bulletin only applies to those vehicles still within the bumper to bumper warranty period - here in Nova Scotia that amounts to 60,000 Kms - seriously!!! They know they have a serious issue and have had for at least 13 years and this is what you get for your loyalty. I made an effort to contact GMC Canada customer service but couldn't get past my Vin # so I don't rate. It is now going to cost me approx $8,000 to repair the damage so that I can dump this rust bucket and move on. Shame on you GMC for your lack of customer care and your continued deceit. I guess repeat business is of no concern to you!!!
I am writing to formally complain about the shocking misconduct of Manager Jeff Bash at Johnson Cadillac, New Jersey. His behavior was rude, unprofessional, disrespectful, and hostile, creating the worst customer experience I have ever faced. What concerns me most is that there are already numerous negative reviews naming him, yet the dealership continues to retain him, risking Cadillac’s reputation. Such actions damage customer trust and tarnish the brand image of GM itself. I urge GM Motors to investigate this matter immediately and take strict corrective action to protect the credibility of Cadillac.
Designed and manufactured to break and fall apart. Decades of defective components and parts. One recall after another every year. Neverending legal actions against General Motors for defective automobiles. General Motors engineers design their automobiles to break and fall apart causing endless casualties and fatalities. Then they use excuses like expired warranty and second owners to escape their wicked evil doings. General Motors willfully and intentionally make their way overpriced automobiles to break and fall apart and to require high maintenance and won't fix or replace for free because they're all a bunch of cut throats. Those General Motors corporate officers and executives should be jailed forever.
As a worried mother, I can confidently say General Motors doesn't prioritize customer safety. Our Cadillac escalade ESV, aged 3.5 years, has had considerable issues. A faulty back bucket seat, critical for child safety, took almost a year to fix. We've also endured two engine failures. Yes, two engine failures which needed replacing. The first happened on a freeway, putting my children and me at risk. Two littles under three of age stuck on the side of the road in 90 degree weather. The dealership promised the new engine would be dependable, but we faced another failure, leaving us stranded. You can only imagine the children’s cry’s and once again the frantic call to my husband. Diagnostics was performed and it said nothing was wrong with the vehicle. My husband refused to take it back and said to run more tests. Metal was found in the oil necessitated another engine replacement. This experience has traumatized my children, making them fearful of the vehicle, and has left me stressed about driving. We have pursued all possible remedies to address the issue, including seeking relief under lemon law, although we are beyond the three-year limit. General Motors declined our request for a buyback. If GM truly backed their product, they would have taken ownership and implemented a solution. In all, our family has purchased three Cadillac Escalade ESVs in the past couple years and all have been disappointing, with unique problems arising in each vehicle. We are particularly dissatisfied with GM's response to the most troublesome vehicle. Potential buyers, especially families, should carefully consider their options, as GM's safety assertions do not match our experience.
I BOUGHT A NEW GMC AT4X 2024 I HAD IT FOR A YEAR PUT 12300 MILES ON IT ,WHEN I WAS DRIVING TO MY DAUGHTERS HOUSE IN ARIZONA FROM CONNECTICUT THE MOTOR BLEW .NOW I FOUND OUT THE MOTOR IN MY TRUCK WAS ON A RECALL BECAUSE THEY ARE NO GOOD SO I BOUGHT A NEW DESEL THINKING THAT WOULD BE RELIABLE ,COST ME ANOTHER 30,OOO DOLARS SO I SENT GM AB BIL FOR A RENTAL CAR BDCAUSE THEY SAID THEY DIDNT HAVE ONE AND A BILL FOR THE HOTEL FOR 3 DAYS NOT UNREASONABLE I THOUGHT WRONG THEY REFUSED TO COVER ANYTHING . SO I WILL SELL THE GMC TRUCK I BOUGHT AND A 2019 ZO6 I OWN BECAUSE I WONT OWN ANYTHING THAT A COMPANY WONT STAND BEHIND . I WOULD THING A LONG TIME BEFORE YOU BUY ANYTHING FROM THIS COMPANY IT WOULD BE A MISTAKE IN MY OPINION .!!!!!!!!!
Hi there I decided to write about my experience with GM technical delivery in programming vehicles modules I’m a professional mechanic I’ve registered an account with subscription to use tech-line to program vehicles computers modules while using my laptop Rlink-lite hardware I’ve tried to download the software required from the above company official website after reading/agreeing to their terms and conditions as the download was processed Ive made sure my new laptop was compatible updated with it’s hardware/software all cables connected correctly Ive disabled my Norton antivirus to avoid interference during installation but wasn’t prepared for what followed next continuous screen prompts threats detected to abort installation I’ve deleted it reinstalled again without any resolvent Ive contacted the company reporting the issues and provided them evidence of what happened they were reluctant to assist in fixing the problems after doing my own research investigation the company software collected sensitive personal information which breaches with my installed Norton protection software several further attempts to get the company help failed than I was not aware during trying to login to my tech line account but wasn’t able to after a few days I received notification that I’ve been suspended from accessing my account and losing my paid subscription for no legitimate reason I’ve spoken to several professional technicians mechanics they advised me that’s why they don’t waste there time carrying out vehicles modules programming rather they stick to mechanical repairs only well that says it all don’t use this fraudulent company technology or purchase there vehicles
I am writing this review out of sheer frustration and disappointment with GM Motors' customer service. It has been three months since I first filed my claim, and to this day, it remains completely unresolved.What's even more infuriating is the complete lack of communication. I have called multiple times, leaving detailed messages, and yet, no one ever returns my calls. It feels as though my concerns are being actively ignored. This level of disregard for a customer who has invested in their product is simply unacceptable.I expected a reputable company like GM to stand by its vehicles and provide timely, effective support when issues arise. Instead, I've been met with silence and inaction. This experience has been incredibly stressful and has left me with a very negative impression of GM Motors. I would strongly advise potential customers to consider their options carefully, as getting any resolution or even a simple callback seems to be an impossible task.
GM investing 4 billion dollars in American plant and will still produce shitty vehicles because they have no idea what building quality means and will do the same thing they’ve been doing which is stab new owners in the back while claiming they’ve done something wrong to cause excessive oil consumption and catastrophic engine failures. I hate this company with a passion and refuse to EVER BUY THEIR PRODUCTS. It’s funny to hear the horrific stories of those whose engines have exploded and then they go buy another GM product. Complete stupidity on all levels.
DO NOT USE!! They double your fare. What it says on the dash is not what is typed on the EFTPOS machine when you go to pay. THEFT!!
Buyer Beware. PLEASE SHARE GM ProdouctsMy 2023 Chevy 1500 with 23k miles was in a dealership shop for the 4th time and there since the beginning of March for a problem they can not figure out. It's been in every month since December 2024 for the same problem and was in for 2 months this latest round before finally giving me back the truck on May 2nd, telling me that they are aware of the problem, but are unable to correct/fix the issue as they dont know how. They have replaced a torque converter saying it was the issue, and the problem continued. Then, said it was my cold air intake. I had to pay out of pocket $600 to put it back to the factory intake, even though the intake was on the vehicle when I purchased it with 3,500 miles on it from a different Chevy dealership. Again, it did not solve the problem. Then they said it's some type of magnets that are on the cylinder heads that were bad, so they replaced some of them, but the problem still isn't fixed. They are currently saying it's something to do with a software issue, but they can not find what it is. They have had the truck for 2 months. The truck continues to have surging/pulse issues while accellerating, and when holding at different speeds, it lunges on its own. This is a safety issue as far as I'm concerned. If it is a software issue, it could stay in a software glitch and be a very bad situation. I filed a complaint for a buy back with GM, and they denied it on April 4, 2025, saying it did not meet lemon law requirements. I guess I or someone else would have to be injured/killed from the software malfunction that they cannot seem to find and/or repair before it's considered a problem for GM. They sent out a head Engineer to Colorado from General Motors to evaluate the problem and work with the dealership to try and find and fix the supposed software issue. The engineer was unable to fix the problem, and the dealership has now given the truck back to me telling me they can not fix it and basically "too bad nothing we can do". At what point will GM own up to a faulty lemon vehicle and do the right thing? I've been very patient, and I'm very disappointed in General Motors. I've owned a variety of their products, approximately 20 over the past 40 years, but at this point, I will not buy another GM vehicle. I hoped to avoid legal action, but apparently, it will be the avenue I'll have to pursue. PLEASE SHARE... this with anyone who may be considering buying a GM product. This is not the only issue they have and can not fix. They have multiple recalls out for engine problems with the 6.2 liter engines also, mine is a 5.7 liter. They are also having issues with the 10 speed transmission that they know about and are unaware of how to fix.... Seems to be an issue for GM on not knowing how to fix the vehicles they build and sell for 75k plus...
Worst experience.
According to TrustPlane, General Motors has a 1.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/generalmotors-com
