I ordered a product and never received…
I ordered a product and never received the package and fragrance market is refusing to give me a refund
Matthew Karim
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FragranceMarket.com
4.550 reviews
Last reviewed: Feb 27, 2026Do you agree with FragranceMarket.com's TrustScore? Voice your opinion today and hear what 1,761 customers have already said.
www.fragrancemarket.comMember since Feb 2026
FragranceMarket.com is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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50 reviews
Delivery was delayed
Delivery was delayed
Samir Sethi
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When paying for delivery with every…
When paying for delivery with every other fragrance company, the package is delivered to my door by UPS or FedEx. You all use USPS as your delivery carrier, who fail to delivery to the door and inconvenience the recipient to have to pick up from parcel locker or local mail office... huge inconvenience and disappointing!
Unhappy Fashionista
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Great service
Super quick shipping. The product is perfect. Already ordered another perfume!
Angela Shaw
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The entire transaction was without a…
The entire transaction was without a hiccup.
Kathy Barnett
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I ordered it for my grandson.
I ordered it for my grandson.. It had been bad weather so I understand the time it took to get there.I just wish I could smell it! good customer service
DONNA WILLIS
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My husband loves the scents
My husband loves the scents. I only recently understood the difference between eau de parfum and eau de toilette. It makes a big difference. Thank you for your approachable prices for actual quality product.
Sheri Leigh
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Delivered what was promised.
Delivered what was promised.
steve maniaci
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Everything was fine with the fragrance…
Everything was fine with the fragrance order but I was charged for a pair of earrings that I didn't choose or want it just keeps popping up on my cart took it off and still got charged and it was back in the cart again after I checked out
Robert Garcia
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I ordered Gucci Guilty Black and you…
I ordered Gucci Guilty Black and you sent me the Gucci Essence.
Mixaida Segundo-Mendez
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I was very weary at first but…
I was very weary at first but ended up being exactly what I ordered and everything definitely trust worthy had no problems at all with my order give it a shot you won’t regret it
anthonypeter
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I love the product above all else and…
I love the product above all else and the service in terms of delivery and updates is top notch!
Nduduzo Samuel Ndlovu
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Terrible experience
I ordered a $95 bottle of perfume from this store. When the package arrived, the bottle inside was completely shattered and all of the contents had spilled. I immediately took clear photos and videos the moment I opened the package and sent everything to customer support, doing exactly what they asked and trying to resolve the issue quickly and honestly.This whole situation is honestly just sad. Instead of enjoying the fragrance I was excited about, I ended up dealing with a broken bottle, wasted product, and hours of frustrating communication. It was incredibly disappointing.Unfortunately, while I was at work, my wife cleaned the room and threw away the shipping box, not knowing the bottle had arrived damaged. It was an honest and completely human mistake. The damage itself was clearly documented with photos and video proof, yet the store used the missing box as an excuse to deny my refund.I wasn’t asking for anything unreasonable - just a refund for a product that arrived destroyed. I provided proof. I communicated respectfully. I acted in good faith.Yes, their prices may look attractive and shipping might be fast. But if anything goes wrong, don’t expect support, understanding, or responsibility. They will look for any technical excuse to deny you.If this store truly cared about its customers, they would have simply issued the refund for a clearly damaged product instead of searching for additional reasons to reject it. A responsible seller fixes the problem - they don’t hide behind technicalities to avoid accountability.I’m sharing this so others don’t risk their money the way I did. If a store refuses to take responsibility for a clearly damaged product, even when provided with full visual proof, that tells you everything you need to know about how they treat their customers.edit: I am not available during your stated phone hours (9am–5pm est), and I do not have the ability to take calls at that time. I have already clearly explained my situation in writing and provided all necessary details and evidence.If your company is unable to review the provided information and offer a solution via email or chat, that raises serious concerns about your customer service standards.I am simply requesting a fair resolution for the damaged item I received.If this matter is resolved properly and professionally, I will gladly update my review to 5 stars so that other customers can see that your company stands behind its products and takes care of issues responsibly. However, if the issue remains unresolved, my review will accurately reflect that experience.
Yaroslav
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Great service
I’m having a bit of trouble, but the customer service team has been super helpful in getting it sorted out quickly.
Gerardo Ortiz
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The Fragrance smells awesome!!
The Fragrance smells awesome!!! My wife loves it
tyron hill
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Great product
Great product
Mark
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Satisfied Customer!
My package was delivered quickly and I love that the company sent me text updates of the shipping status of my package. Since this was my first time ordering from Fragrance Market, I took advantage of the 2 for $99 deal even though I’ve never smelled the fragrances before. Thankfully, they were successful blind buys for a great price.
JaMera G.
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always your perfume are WONDERFUL.
I AM SORRY I GAVE WRONG MESSAGE ABOUT YOUR PRODUCTS. I FOUND OUT IT WAS NOT YOUR PRODUCT. YOUR TELEPHONE CALL TO ME TOUGHT ME, HOW CARERING YOU AND YOUR COMPAMY ARE. I SUGGEST MY WIFE AND FRIENDS ALWAYS PURCHASE YOUR PRODUCTS( PERFUMES). THANKS
ROY REZVON
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Quick fulfillment great price
Quick fulfillment great price
Paul
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Grade A
Easy to order. Quick delivery
Illinois buyer
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Cite this page
According to TrustPlane, FragranceMarket.com has a 4.5/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/fragrancemarket-com