Exceptional Service and Support
Recently, my wife and I received the kind of phone call no parent wants to hear: our 19 year-old son was in a serious accident while traveling in Mexico, and he required immediate surgery and specialized care. And while we were lucky he was attended to by an excellent doctor in Mexico, we were advised he needed to be transported to Los Angeles immediately for more specialized surgery. We needed to secure an air ambulance, staffed with both expert pilots, as well as medical staff, to pick up my son in Mexico, and fly him internationally to Los Angeles, while also dealing with all the logistics and paperwork that accompany this kind of discharge. And this needed to happen in the next 24 hours. After multiple attempts, with flaky services and non-responsive companies, we connected with Richard Abbara at Advanced Air Ambulance. He was used to dealing with people at their most stressed, with real life stakes where time was of the essence. He assured us he would get our son to Los Angeles by the next day. Plans were made, paperwork managed (visas, passports, discharge instructions), and a plane with a fantastic crew showed up in Puerto Vallarta as scheduled. And a few hours later, my son was in Cedars Sinai Hospital in Los Angeles getting the care he urgently needed. We are incredibly grateful to Richard and his team at Air Ambulance, and their service is extraordinary during the most stressful moments a family can endure.
Burns Family
From the first phone call
From the first phone call, to all my calls between the staff were polite, helpful and understanding. The plane, pilots and on board nurses were outstanding!! This was such a stressful situation for myself and family, everyone helped to make me feel that we were in competent and caring hands!! Thank you! Amy and Joe S
AMY
MISSION ACCOMPLISHED
The whole experience was amazing ! Our goal of bringing our mom back to US safely was met . Richard was giving us updates all the way from when we started coordinating my Mom's travel to when she arrived to the San Antonio hospital . The medical staff who accompanied my mom in the commercial flight from Manila to Houston were amazing and were very professional and competent . Our whole family is very appreciative of this service !!!
Melinda Rodriguez
outstanding service
AAA exceeded any reasonable expectations in what was a difficult situation. My friend was on vacation in Hawaii, had a medical emergency, and needed to be in Seattle with his doctors and family. I called AAA on a Sunday morning. Al Meyreles answered the phone and was dedicated and skilled at sizing up a complicated situation and springing into action. By Monday night AAA had a jet positioned in Hawaii. By Tuesday evening they had my medically compromised friend returned to Seattle. The flight and care of my friend was top notch.
Peter Buck
Very good company and Best serveses
Very good company and Best serveses
Muhammad Yousaf
Advanced Air Ambulance is Excellent
Advanced Air Ambulance is excellent in every respect. Advanced Air Ambulances provides excellent service, great care for their patience and great value. We were in Italy traveling and my wife fell and broke her pelvis and had additional complications. I contacted air ambulance companies but Advanced Air Ambulance was the most responsive. Richard is awesome and kept in contact with us and informed. On the day that my wife got out of the hospital, I contacted him and within a day he had arrangements made for my wife to return to the US by air ambulance. Richard also arranged for ground ambulance transportation in Rome, Istanbul and Los Angeles. Two flight nurses who were ICU trained took great care of my wife on the two flights home by providing life support and medications and were excellent, professional and caring. The nurses also helped us at the airports in Rome and Istanbul with boarding and customs. When we arrived in Los Angeles, the two nurses followed us home to check on my wife and to make sure she was well. This is rare nowadays. There was not a single glitch or problem from leaving the hotel in Rome, on the flights to Los Angeles and arriving at our home in Los Angeles. We are blessed, thankful and grateful to Advanced Air Ambulance, especially Richard. I highly recommend Advanced Air Ambulance as they are the best. They deserve more than FIVE STARS for their great service, compassionate care, responsiveness and assistance.
Vincent Curci
Professional and Caring
Tanya reported to me that everyone treated them with great care, met their needs, and worked quickly and efficiently to avoid undue stress.Thank you for ending a very difficult medical relocation process for this family on a positive note.
Galen Warden
Outstanding
Outstanding! This group of professional medical team and pilots was outstanding. My husband had heart failure three thousand miles from his doctors in Boston and Advanced Air Ambulance got us back to Massachusetts in under 6 hrs. Can't say enough about the professional staff.. Thanks again J.
joyce wilcox
Advanced Air Ambulance
We needed a fully equipped ICU air ambulance to air lift my brother-in-law from Aruba back to the states. I am so glad we chose Advanced Air. Richard and the flight crew were very professional, kind, compassionate and helped tremendously during this very difficult time. The flight crew treated both my brother-in-law and sister-in-law with the utmost respect. I researched several companies and chose Advanced Air mostly because of the many communications I had with Richard prior, during and after the flight. I would highly recommend this company to anyone. They take their jobs very seriously and make it personal for the families.
Sandi Dube
Excellent communication and coordination
After consulting with multiple other companies, Advanced Air Ambulance stood out. Richard provided excellent communication and coordination. Shout out to nurse Jessica for her knowledgeable and superb TLC! She helped keep me informed throughout the transport. As a medically savvy family, we are impressed and strongly recommend this company. Thank you for helping my father. He's thriving now due to your help.
Audrey Park
True Guardian Angels....
My husband was suddenly hospitalized while in France and we needed help safely getting home to San Francisco. Richard and Advanced Air Ambulance could not have been more AMAZING...helpful, supportive, kind, timely, tactically action oriented, professional, efficient, caring....really perfect. They advised on us flights...airports....ground transport...medical escorts...multiple options...then helping to sort through the options. This was unbelievably positive and perfect service in our true time of crisis. I could not recommend them more.
Mary irene Zemanek
Advanced Air Ambulance is the BEST!
Advanced Air Ambulance is a very efficient emergency air ambulance company. The staff is very professional and the air ambulance crew highly experienced. Lear jet is fully equipped with state of the art medical equipment making for the perfect in air ICU!. Richard A. is so helpful and easy to communicate with. Everything was beyond perfect with this service from call center, to patient bedside in Aruba to patient bedside at receiving hospital in the United States. Look no further for emergency air ambulance services- this company is the BEST!
Candace Roderick
They literally helped save my wife’s life
‼️There is no other way to say it than that AARC (Advanced Air Ambulance Corp) by way of their relentless Representative Richard Abbara saved my wife’s life.My wife suffered a life threatening injury while we were on vacation last month for our anniversary. After 2days of calling companies to get her transported back to the United States, Richard called me back and organized a charter jet to get her out of there same day - a miracle especially during the weekend. We were in the care of some of the top neurologists in the country by 11:30pm the same day. God bless you, Richard and AARC. My family and I are forever in your debt. Thank you, and anyone reading this - they are the REAL DEAL. Thank you again, Richard 🙏🏾-Edwin-
HardWork WORKS
Rich and the whole team treated my…
Rich and the whole team treated my brother and our whole family with care and respect. My brother came home safe, and sound and I highly recommend Advanced Air Ambulance!!! Thank you so much.
Rhonda Mansfield-Myles
Advanced Air Ambulance
Due to medical reasons elderly family members needed to move from Largo, Fl to Colchester Ct. Advanced Air Ambulance was chosen to coordinate this move. Richard kept us informed every step of the way. Due to his experience this ground transport and flight was accomplished without any issues and on schedule.
L. Johnson
State to State Air Ambulance
Our family urgently needed to have an out-of-state relative, who was hospitalized with serious medical conditions, transferred from a Houston Hospital to the State of Florida so that family could help with his care. After contacting Advanced Air Ambulance, they provided the information needed by hospital professionals to make the transfer happen by Air Ambulance. There were a couple of forms to be filled out, and they did the rest. From start to finish, Richard (with Air Ambulance) was there to provide support and get the job done. He gave us a timeline and worked with the necessary people in Houston to have the patient safely moved from Houston to Florida We were not aware this service existed until it became necessary to use it. They are an incredible team with the knowledge and skills to help families who need to have a loved one moved safely to another location by air ambulance. We are highly satisfied customers who give a 5 Star recommendation to Advanced Air Ambulance.
Cathy Raines
Delivered on every promise
Wow. I hoped I would never have to use a service like this. However, when we needed to transport my mother from North Carolina to Florida, the team at Advanced Air Ambulance was nothing short of spectacular. I knew as soon as I gave Richard all the pertinent information, he had control of all the logistics. they were extremely punctual and delivered on their promise of timeliness, safety, and care. I hope we never have to use a service like this again but, if we do, there is no doubt who our choice will be.
Mike Dickman personal profile
Forever Grateful!
Our lives became incredibly complicated when we needed an air ambulance to pick up a family member from an island in the Bahamas and deliver her to a hospital in Texas. Richard, at Advanced Air Ambulance was incredible in his attention to detail and his follow up regarding all the complexities of coordinating passports, hospitals, flight plans and ambulances. It was a joy to work with someone so competent and tenacious during such a difficult and complicated time.
Denise
Good experience under difficult circumstances
Richard and Al were very responsive in putting together a Learjet and crew including doctor and nurse to fly us from Quebec City to Los Angeles in less than a day's notice. We had no trouble reaching them or getting calls back during setup. They arranged ground ambulance at both ends. Pilots and attending physician and nurse were very attentive to my wife's needs throughout the flight.
Ned T Ryan
Amazing Air Ambulance experience!
RE: Advanced Air Ambulance, Corp- MiamiI truly cannot say enough about this company! They assisted us in getting hospital admittance in Miami. Kept in communications with both current and transferred hospitals. Our representative, Richard helped us get both admitted and financial cleared at the new hospital so that we could get our sister released from the overseas hospital. I did not feel alone in this process, as he proactively helped me navigate each obstacle we faced in getting her released. The medical team that arrived was top notch! They also coordinated all ground ambulance transport to and from the plane. Once they were picked up Richard send a confirmation email when they were in the air. Thank you, we are all forever indebted to you all.
Teri
