Where to begin
Where to begin. Installers ( 5 J'ays) always late and did a complete mess of install. Had to use the " like it" warranty to completely replace the carpet. Turns out Patrick miss measured by feet ( never told anyone) so after almost completing the second install they fessed up to not having enough carpet. Required leaving the bottom stair landing with original carpet until they ordered more. Final second install still left unimpressed. Then less than 2 years later carpet delamination at seam. They claim not under any warranty and told us to fix it ourselves. We spent a ton for what we thought was top quality and warranty but turns out it's a joke. Wendy and Patrick are not to be trusted
John Clark
Laura at Florcraft is great to work…
Laura at Florcraft is great to work with.If you need flooring call Laura, she will get the product to you quickly and at the best price.
Claude
My experience was positive the entire…
My experience was positive the entire process. My sales/design professional Crystal was wonderful! I choose flooring that Florcraft - Carpet One didn’t carry but that didn’t faze her at all. She was able to order it anyway. She picked an installer that she thought I would do well with and she was right! The installers, Tim and Karri were a couple who were very friendly and kind. They were very considerate of my home. They did what they could to keep the dust “fall out” as minimal as they could. At the end of each day they would arrange a seating area in the living room for us to relax in. They did a fantastic install! Royce, the carpet installer for the stairs did a great job also. I would highly recommend Florcraft - Carpet One.
Linda
the salesman Patrick was outstanding
the salesman Patrick was outstanding! knowledgeable, knows his products, professional, easy to work withthe shipping people need more attention to the details. this tile was big 17"x34", 3 tiles in a box, 12 boxes, plus one lone tile (I needed 37 tiles), all tile was shipped on edge (like you would glass)the lone tile was places on the pallet where it was allowed to slip between the slatswhere it chipped the tile about 1" x1" in hind site the lone tile should of been wrapped to one of the other boxes
Paul
No reservations
We worked with Crystal Mappala this time and we are so happy with her level of expertise and responsiveness to questions and concerns. We are thrilled with the finished job. The installers were extremely skilled and paid great attention to detail. I unreservedly recommend FlorCraft to anyone who wants a professional and beautiful remodel on any level.
Melinda
Perfect
Great customer service. Awesome install. Couldn’t be happier with our new flooring!!!!
Amanda
Great price
Great price, great service, completely professional installation! I would recommend Patrick Copell and the team at Florcraft Carpet One any day!
Eden Lovejoy
Excellent Service
Patrick Copell and the install dude were great. Satisfied from start to finish!
WAYNE
Jamie is great..
Jamie is great... no pressure, knows flooring. a year after installation, he still honored the products he sold us. Carpet was stretched and wrinkles removed.Would recommend Jamie and Floor craft to anybody interested in flooring..Thanks,jeff and carol
Jeff
Happy experience
I decided to use floor craft ,because of their willingness to give professional service ,they heiped me select a great product the installers did perfect work no problem I glad I chose them and would again ..
DELIA. Crowell
i had a great experience when i was …
i had a great experience when i was looking for carpet to make into rugs. i love the color and they are so soft on my feet. im glad i went to carpet one. thank you so much.
Kimberly
Very helpful staff from planning and …
Very helpful staff from planning and design to execution of major kitchen remodel. Very pleased.
Gil
Excellent Service
Excellent Service, Product outstanding, Install was done sooner than expected, I can't be more pleased!
Robin
I absolutely love my new floor
I absolutely love my new floor! Wayne was excellent to work with and made me feel like he truly cared about my business. Tim, who actually installed the floor, is a true artist--works incredibly fast yet still paying attention to the smallest details. Definitely would recommend Florcraft Carpet.
Pam
Super customer service from every …
Super customer service from every associate I've contacted! Worked specifically with Tiffany and Bridie - they were extremely patient and helpful.I will definitely shop with Florcraft again!
CCW
Very attentive to customer needs
Very attentive to customer needs. Made an effort to clarify expectations before and during the installation process, which I found particularly useful. Offered some useful recommendations without coming across like a sales pitch.
Sally
Outstanding personal and knowledgable …
Outstanding personal and knowledgable service. Learned about new products and design as well as install procedures
Bob
Great new floor
I had a great experience with Florcraft. Not only did I receive help in picking out the tile I wanted, I also received design assistance - something that I didn't get with other dealers. The installers were great; they did an expert job of installing while being respectful of my living space. I would recommend Florcraft to anyone who is remodeling their home.
suelouise1
Very pleasant experience
Very pleasant experience
BARBARA
Impeccable responsiveness
Hands down, Rob has provided the best customer service and responsiveness in the industry that I've experienced. Will continue to refer and utilize Florcraft in the future.
rebecca
