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Eskute US is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.7 out of 5 stars. Last reviewed February 28, 2026.
My bike is super - i love it and a few learning questions and Kelly customer service always got back to me and if she couldnt right away she would let me know why !! Customer like i havent experienced in a very long time !! I would highly recommend this company ! My husband loves his bike also - love riding around together! Nothing beats fresh air and sunshine !! Thank you all very much for your support !!!
The Eskute T300 Pro is an excellent TrikeI give this trike a 5 star review. I don’t know how they do it but with just a few pedal strokes, the motor will kick in. Seamlessly. The bike seems very solid just be sure to take your time getting used to a trike. It doesn’t lean like a bicycle or motorcycle. You have to get used to shifting your weight in turns. Left turn, lean left. Right turn, lean right. This will stop you from tilting the bike over in a turn. The brakes are good and the seat is adjustable to suit your liking. Overall, I love this bike.
Complete total waste of money., once I finally got it together. As Unfolding it was insane., and you have to wiggle the battery in a weird angle to get it in took it for a test ride to the hardware store to replace the missing bolts. To assemble the basket. Although I did get lots of compliments from a lot of people and a lot of smiles of approval. It's handling with a nightmare. You almost have to come due a stop just to safely make a turn. It wants to flip over at speeds above 5 miles an hour. And even going straight it feels unstable. I found suitable bolts to assemble the basket. But by the time I got out of the hardware store, the Sun had set and the lights on the bike don't work. So I had to go back in\Thankfully ace hardware carries bicycle lights. But before I can get halfway home , the left rear tire went flat from a very small thorn. It's been raining , so the florence are just barely starting to sprout. I've seen children's bikes from Walmart.Take bigger thorns than this and keep writing without losing air. Which is really disappointing because the bike is advertised in videos.Going across country in climbing hills. When , in reality , you probably can't travel more than three miles without getting a flat on at least one tire , and that's going down side streets One of the biggest problem with poorly made tires of this thickness. If you have to walk your wife or any length of miles , the inner tube comes out and wraps around the axle , because the tires are oversized. It would have been far more effective and better quality to use standard bicycle tires.,but it looks better with the fat tires And I have no idea where I can go to replace the inner tubes on these odd shaped , odd sized tires. Or if anything better than the cheapest quality balloon tubes exist for it. Itself is pretty flimsy , and offers no protection to the inner tube. To actually make the spike functional , it's probably gonna cost hundreds of dollars in new tires and tubes It was a complete and total waste of my time and money, and it didn't even make it for its first test ride of <3 miles and back.
Great customer support. Honest and responsive. Loved this experience.
I really like this ebike. It shipped fast. It was packaged well. The quality was very nice for the price. It was easy to assemble. It even came with all the tools needed. For an ebike, it's not that heavy. I really appreciate this for getting it onto the bike rack. I'm very happy with my purchase.
Overall, I’m really happy with it. The bike feels sturdy, rides smoothly, and the throttle response is good once everything is connected properly. The folding feature is a big plus for me because I can store it without taking up much space, and it’s easy to move around when needed.I also want to mention the customer service — they were responsive and polite, and it was easy to communicate with them. Even though I was able to fix the issue myself, it was good to know support was available and willing to help.
Customer service was very accommodating and kind.
Jenny was very professional and did respond to my questions in timely fashion.
After researching trike e-bikes and looking at price ranges, I found the Eskute T-300. I was amazed to find the price and specifications were comparable to e-bike starting at twice the price. Setup was easy and the end result was a beautiful E-bike trike. Customer service was excellent, shipped and received in record time.just a few days. My first ride was exceptionally smooth. I am extremely happy I found an E-Bike I totally enjoy and recommend Eskute, for a great bike and exceptional service. Good work Eskute!
I bought a Eskute bike on amazon. It had a defective drive motor upon arrival that got progressively worse after time. I have been back and fourth with their technical support department for a week. It is motly me sending videos of the issue and them giving me menial tasks to fix the issue. It is clearly a bearing. I keep getting the run around. We spent 1400.00 got 40 miles of use. Horrible.
Part of being a good to great company is having a helpful and diligent customer service department. This company has that which is why they will succeed!
Very easy to assemble and handles excellent, will definitely recommend to my family and friends.
Thank you Jenny (Eskute customer service) for going well beyond expectations to resolve a battery problem with my Eskute Polano. The response to technical queries have been very quick and helpful even though my bike was out of guarantee. In addition it was very generous to provide me with a replacement battery. All in all, excellent service and I would highly recommend Eskute to any potential customers. Martin White.
I bought the Eskute D200. It was very well packaged. The assembly directions could be a bit clearer for novice ebike riders but I was able to complete the assembly myself. I watched a few videos on the bike and that helped.My bike did have a couple of issues but customer service responded quickly and has corrected everything. They were wonderful to work with and I am very satisfied!All in all, I am delighted with the bike. It is sturdy, the blue color is great, and it has more than enough get up and go for me!
This is my first E-bike and I’m super pleased with the quality and ease of assembly. My boyfriend and I were able to assemble it without too much difficulty. I haven’t been able to ride it yet because we’re in sub-freezing temps but am looking forward to it! And because I was so impressed with it, I bought another one for my boyfriend’s birthday!
Well constructed and durable.
The trike we bought through Temu came quickly and was easy to assemble. Great quality trike and my 10 and 8 year old are enjoying them but I can also ride them too. Good battery life, very satisfied. Much better assembly than the mooncool we bought for our smaller child.
Fun bike, fast shipping, easy to assemble. I bought two bikes for my grandsons for Christmas. Shipping was fast, no damaged parts, and so easy to assemble. The kids loved the bikes!
Great trike e-bike, easy to assemble and the wife just loves to ride it. Thanks Eskute.
Must be honest with the time difference I mostly corasponded out of there working hours with questions they always responded andi got the information I needed very good at responding and giving correct information..excellent customer service
According to TrustPlane, Eskute US has a 4.7/5 rating based on 50 verified reviews as of March 2026. Source: trustplane.app/company/eskute-com
