Do you agree with Embark Card Services's TrustScore? Voice your opinion today and hear what 65 customers have already said.
Embark Card Services is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 3.3 out of 5 stars. Last reviewed March 3, 2026.
they put a hold on my account claiming i have passed away. sent everything they wanted to show i am still in the world. do not know how they come up with this without any death certificate, very disappointed with them can not even get back my over payment not inclulding the bonus promised/
Do yourself a favor and stay far away from this credit card company! It will be pure hell and you will regret it! Please don’t be fooled by the American Express logo! After numerous attempts to resolve this with Embark Card Servcies I have been unsuccessful so I’m writing this due to the charge of $52.10 being assessed to my account. This is unfair and should not have been done and the amount should’ve never been deducted from my refund without my consent I reached out several months or so ago regarding interest assessed on my account. I put in a complaint with a supervisor named Wanda and she recommended I also send an email. I have been totally unhappy with the service received with this company since I received my credit card. My experience with this company has been disappointing to say the least, especially when they advertise your affiliation with American Express, however, the customer service and the willingness to assist a customer and grant some leniency does not align with that of American Express. I recently received a refund to this credit card from a merchant and although I was disputing the interest fee charged, this company has deducted it from my refund. In addition to that, I noticed my account was assessed an additional $11 and some change in interest and that was also deducted from my refund. I am also waiting for resolution for this dispute and have not received an update as of today. This is by far the worst Credit Card company I have ever seen and I’d like my $52.10 refunded back to my account and some type of resolve as it was not yours to take but it was part of my refund. I look forward to a reply ASAP. charged from a refund credit that I received on the account. This is unfair and should not have been done. I would appreciate if someone could get back to me as soon as possible regarding this matter or just simply refund the $56 back to my account. Embark Credit Card’s, Customer Service representatives lack knowledge, empathy and skills. Thank you and I look forward to someone’s reply and receiving a full refund to the money that was deducted from my credit on your account for the months of May and June 2024.
Embark is my only card that is a Hassel when I make my payment by phone because it doesn't retain basic info; complete card number must be entered each time, banking routing number & account number must be entered each time. Other companies have simplified this payment process by retaining all that info & only ask barest minimum making payment process smooth & quick. Your process is cumbersome
I love this card and don't have any problems paying my bill online also so easy and convenient!
I enjoy having this card and it is convenient and no frills!Thank you!
Logged on and took care of business promptly and to my satisfaction, which is all a cardholder wants..
ease of my account and app is easy to read
I can use it anytime when I need it. No annual fee & i can earn rewards points too.
Everything was great service was outstanding. You’re doing good. Keep up the good work.
No issues at this time and that great for me.
I’ve been able to use my credit card without issue or worry.
I have truly enjoyed having and using my American Express card. It's been a good experience. I will gladly accept a crefit limit increase.
Fast, accurate information.
I do my payments by phone and it's a very easy process and I like how they send confirmation of my payment by email.
Easy to work with
Appreciate nice credit card
This company has a long tradition of reliability with flexibility. This is true with American Express credit cards as well as with Travelers Cheques.
Great service
The sight is so easy to use & be able to make payments on my balance. I appreciate the emails I receive not only when I make a payment but that I have ne due.
It's been a great experience and thanks 😊.
According to TrustPlane, Embark Card Services has a 3.3/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/embarkcard-com
