It is impossible to get a human on the…
It is impossible to get a human on the phone. I used the “let us call you back” service, as well as stayed on the line for 40 minutes. Neither worked. They called back and hung up before I could answer — not even one full ring. And after 40 minutes, it seemed promising because the hold music and message stopped, so I thought someone had picked up. Nope. It was just silence (yes, I was saying “Hello? Hello?”) for 10ish seconds and then hung up. What a terrible service for patients who are trying to coordinate cancer care between doctors and cannot get a human on the phone to confirm their records are being sent where they need to go. So frustrated. Would never recommend this service to healthcare providers.
Emma
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