Do you agree with Echo Parts Online's TrustScore? Voice your opinion today and hear what 18 customers have already said.
Echo Parts Online is an online company. Based on 18 reviews on TrustPlane, it has an average rating of 1.0 out of 5 stars. Last reviewed January 16, 2026.
This company is the worst that I have ever seen. They will send you a confirmation email that is nothing but a waste of your time wanting you to click on a link that makes you
Same problem as everyone else, if you order parts expect weeks to months to get parts. Someone should probably remove their license because of lack of info and transparency. What happened to customers are first. Without us you make no money
i wish i could have put zero stars- horrible experience- took forever to get the part and they sent wrong part. When i returned i was told 20% restocking fee which is BS but then they never refunded me the money. When i called i was met with a very rude JO that told me it takes 4 weeks to refund which i have been around long enough to know is just BS and i am sure when i call back in 2 weeks will get another BS response- DO NOT ORDER ANYTHING FROM HERE!!!!!
I wish I would have read these reviews prior to ordering!!! They do not stock parts they order them as needed the website gives the impression, they have them onsite. They do advertise low prices I asked to cancel after 6 days on "awaiting shipment" and was told no canceling allowed.
Miserable experience just like a previous review said. But I did it anyway. 5 weeks for a $1 part. After I trie to cancel. Finally it arrives, and no I no longer need, 5 weeks. The estimate on order was a few days. Pablo in customer service said best they can do is 20% of restock and I pay for postage back. I already paid $5 for a .92 gasket that could have been sent in an envelop. Just horrible, do not do business with them. I am certainly not.
Ordered parts. Four days later, checked to find the parts had not shipped. Engaged in chat to find that the part were still not expected to ship for another two days. It takes about a week for an order to ship? Hmmm.
I ordered a echo part July 15, 2025. They are not reliable. I was told that they will give an information and tracking number via email. Nothing happens. Very unreliable. Please please, please dont order from this compony.
I had a terrible experience with this online small engine parts store. I ordered a common part that was marked as "in stock," but 13 days later, I had received nothing—no notifications or explanations for the delay. I called the provided phone number seven times, but each time I reached voicemail. Eventually, I had to use the chat feature, where I was connected to a person who provided me with a prepared statement.I explained that I run a garage repair service and expressed my frustration with the situation. I later discovered that the part is now out of stock, even though it was listed as available at the time I placed my order. This online store seems to overlook the fact that their main customers are often older individuals who can fix small engines. While their website is visually appealing and draws you in, their shipping and customer service are severely lacking and, in my opinion, unreliable.Now, that small common part is estimated to be 30 days out before I might receive it. The best review I’ve come across so far is a two-star rating—go figure.
This company is a joke. I ordered a part online using the model number; however, when the part came, it did not fit my trimmer. When I called customer service, the guy said their website cannot give the correct part with the model number. The website never asked for a serial number. They wanted me to pay to ship the item back and pay a 10% restocking fee. If the website is not designed for a model number, it should ask for a serial number only.
CS and the whole teM that supports them is an absolute joke. You wanna talk about being given the run around and them using every excuse in the book. Never buy from these guys all they do is talk very little action and do things the way they see fit as they make mistake after mistake.
I’m very disappointed with my experience with Echo. I purchased a part that I didn’t use and needed to return, but the process was extremely frustrating. Despite multiple attempts to initiate the return through their website, I kept receiving a message stating someone would reach out to assist me. Unfortunately, no one ever contacted me, and now the part is outside their return window. It’s frustrating and disappointing, and based on this experience, I cannot recommend doing business with them.
Ordered a part from them that was, apparently, out of stock but not according to their website. When I looked up my order 5-days later, that's when I saw the notification on my order. I tried to cancel it because it said that my estimated ship date was now a month away but the service rep told me that the factory had already shipped the part to them and since the part was already shipped, that they couldn't cancel it. I was, however, offered the ability to reach out to them to see if I can return it - once I finally got it, that it - after paying for shipping to return it and a 20% restocking fee. Please do yourself a favor and DO NOT USE these guys. They're awful...
You cannot cancel an order before it is even shipped. I called one hour ago and requested a cancellation, and a woman in a foreign accent stated "Computers were down" and she could do nothing. I told her my most recent notification stated the item had not shipped. She put me on hold and stated that the item had already shipped and she could not cancel. I asked what I do and she said to check our refund policy and hung up the telephone. Customer service is an absolute joke. I was ready to place another but never again with this company.
Waited for the wrong battery for months. They charge 40% restocking. Terrible customer service. Don't use these people. They are a scam. the reviews reported on their site are fake.
Ordered a hose for my chainsaw on July 27th with 4 day shipping. I called them on the august 12th when I still had not received an email update or the item. They said they would cancel the order. Called them back on August 20th to see why I had not received a refund. They told me they had canceled my cancelation request. They never emailed me any update about canceling my request. I was told they would receive the hose to the warehouse in 2 to 3 days then would ship it out after. So looking at a month for a hose when I paid for 4 day shipping.
Company doesn't let you know that a part isn't in stock. When you order you get a shipping date of the next day, then when you inquire about the order a week later you are informed that parts are on backorder. This has happened to me twice. It won't happen a third time. There are better options out there. Steer clear of this place. This is the third "one star" review of three reviews. I don't see how that can produce a "2.9 star" average.
Only thing this company can do right is take your money. Horrible customer service and they make it impossible to work out any issues with a order.Use Echo parts online and you will regret it.
Scammy. I used them for what sounds like "good customer service". The part I ordered to replace the spool on a weed eater is clearly too big. I called and was 16th in line and waited 23 minutes. I had to then wait 48 hours for an email. That email was then a notice that for a return I would need to send in a picture. They then sent a bot chat that said it had a 40% restocking fee and I had to pay all shipping. It would come out to 24$ for a 35$ part. Not to mention that would be hoping that they would return the money. Lastly, the notice from the bot gave a whole list of excluded return items which included "pumps, motors, electrical items, and transmissions". Well that sounds like a lot of the items people would buy really.
According to TrustPlane, Echo Parts Online has a 1.0/5 rating based on 18 verified reviews as of April 2026. Source: trustplane.app/company/echopartsonline-com
