Friendly and Helpful Staff
Incredibly friendly and helpful staff when advising on how to resolve our microchipping confusion. Thank you Team!
Laura Ibbotson
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Donaldsonsvets
3.441 reviews
Last reviewed: Feb 18, 2026Do you agree with Donaldsonsvets's TrustScore? Voice your opinion today and hear what 42 customers have already said.
donaldsonsvets.co.ukMember since Feb 2026
Donaldsonsvets is an online company. Based on 41 reviews on TrustPlane, it has an average rating of 3.4 out of 5 stars. Last reviewed February 18, 2026.
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41 reviews
Good morning happy weekend
Good morning happy weekend
Fazlullah Mohammed
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great service
great service
shubham kamble
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Kate is a credit to your vets - a True Vet ! ❤️
Exceptional care for our cat Otto during his FIP treatment”We can’t thank Kate at Donaldson’s Vets, Mirfield, enough for the incredible care and compassion she has shown our cat, Otto, throughout his battle with FIP. From the very first diagnosis, Kate has been knowledgeable, patient, and supportive — guiding us through what felt like an impossible situation with kindness and professionalism.She explained every step of Otto’s treatment clearly, kept us updated on his progress, and genuinely celebrated every milestone with us. Thanks to her dedication and expertise, Otto is now happy, healthy, and back to his playful self.We’re beyond grateful to have Kate looking after him — she truly goes above and beyond for both pets and owners. Highly recommend her to anyone facing FIP or any complex feline condition.
LEA
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Rang Donaldson's regarding Mrs Binx our…
Rang Donaldson's Shepley branch regarding Mrs Binx, our 10 years old mini lionhead rabbit, who suddenly started passing blood in her urine. Mike the receptionist kindly arranged an appointment for her to be seen within 30 mins. Sadly the outcome was not good, she had a tumour, and euthanasia was the kindest option. Vet Holly Burrell was lovely and very sympathetic throughout the process - thank you
Jan Smith
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Getting through every pet owners nighightmare
We recently had the awful experience of a routine illness turning into a nightmare. Our beloved 8 year old labrador Ellie had diarrhea and sickness which is not uncommon. It went on for a number of days and didn't improve with normal treatment. Turned out it was aggresive cancer and lymphoma. The Donaldsons team were great. I want to single out Kathryn for quickly escalating treatment and Elspeth for her compassionate care of Ellie in her final hours. Your help and care helped us to get through the awful experience.
Mr/Mrs Flanagan
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Only wanted to book
Went in person, with my dog in tow to register/book an appointment at the almondbury branch and left feeling belittled. Wont be using this vet after how the receptionist spoke to me. It just wouldn’t be worth dealing with her and would prefer to use elsewhere even if the prices were higher. Repeatedly saying “you can’t just bring your dog in and expect a vet” despite explaining I just wanted to book. The other lady we spoke with to cancel the appointment was lovely but the whole experience was just ruined. It sounds like this has been a problem before.
Alice Bray
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Just after xmas our puppy had a freak…
Just after xmas our puppy had a freak accident and was paralysed from his waist down and it felt like most people had given up on him until we got sent to Donaldson hospital and met Rhona, after a few days of intensive treatment accompanied by a lot of patience she got him walking, just a few steps initially and Rhona and the team continued the good work and gave us hope, after a few more weeks he managed a short walk and is now discharged and a very healthy10 month old, so no matter what problem you my have we would say go to Donaldson’s everyone we met were so caring and lovely with us too. Thank you all.
Gillian Jackson
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Absolutely fabulous vets
Absolutely fabulous vets . I’ve been percivering with our old vet 5 months asking for tests for our viszla he’s progressively got thinner . He had gut issues . Emma immediately recognised that he’s unwell . Very thin After being told to castrate him by our old vet to gets him to put weight on . She ran blood tests and discovered a possible cause . I’ve called in tonight with other samples 💩to get tested . The lovely receptionist said she would try and get it courier tonight . I can’t say enough about how diligent they are there . Thank you 🙏
Mr. rachel hurst
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An amazing veterinary practice which I cannot fault.…
Donaldson's vets have been caring for my two cocker spaniels for four years and they have been amazing. I cannot fault them in any way. Sadly both my girls have had to be put to sleep and again I have been so impressed with all the staff and the way in which the sad situations have been dealt with. We now have a new puppy and she too will be cared for by Donaldson's.
Corrie Lander
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No matter how big or small a pet is
No matter how big or small a pet is, Donaldsons Vets showed such care and compassion for what was a very upsetting time - Thank you so much all of the Thongsbridge staff for your being so lovely 💕
Fay
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Lovely
We took our beloved cat here due to an emergency, she couldn’t be saved but the vet who dealt with us was compassionate, gave us as much time with her as we needed and really took the time with us as a family. Excellent care
Tanika Riley
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My dog had to die in the car park as they were too busy doing a 'vet change over'
My dog had collapsed so we rushed her to the 24 hour hospital. She was left to die in the back of the van in the car park as they were doing a 'vet change over' at the time so a vet wasn't available. We were left for such a long time and we felt so helpless. Surely they could have found a couple of minutes to come put her out of her misery. A very sad way for her to pass and very traumatic for us. Sent a complaint but they are now saying they had other emergencies that they were attending (this is not what we were told at the time) so it seems they are liars also.
L Marshall
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We had to have our beloved elderly cat…
We had to have our beloved elderly cat put to sleep this week . I can’t thank the vet enough she was reassuring sympathetic and made a heartbreaking decision easier . The staff are fanastic . Today we received a card and seeds to plant in our garden in his memory . What a lovely gesture .
Jane wilson
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Had our beloved dog euthanized last May…
Had our beloved dog euthanized last May ,she was very poorly,When it was done I wanted just a couple of private minutes to say goodbye but she was whisked away within two minutes,the vet was running late at the time,not much compassion at all.He did however paw prints and fur for us,I asked if he was bringing her back so we could say our goodbyes he just said no.We had her communally cremated ,at PCS Leyland through the Donaldsons vets which they use ,l later found out most of the communal ashes from there go to landfill ,I am devastated .Donaldsons please inform your clients what happens to their beloved pets communal ashes ,it’s heartbreaking 💔
Customer
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Not impressed so far
Not impressed so far. A phone call to ask if I could book our 10 month old dog into be neutered. "No book on the app" was the response, We did, we got there, told they won't do that anymore... that will be £48 consultation fee ..... less than 5mins in the surgery...
ADH
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Excellent Vet Practice (Somerset Rd)
Having recently had our Guinea Pig ‘Eddy’ in for surgery to remove a large lump, and having just received a positive post op review, I can only offer praise to Donaldsons staff for all their care and help over the last few years, and particular mention to Matt for his caring and professional manner with our Guineas.
Roy
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Always found Donaldsons very thorough
Always found Donaldsons very thorough, and they do have an emergency 24/7 hospital, its expensive no doubt , but they use a lot of non invasive diagnosis techniques, medication is expensive, but , they will give you a prescription if your pet needs regular medication and you can get it much cheaper at “pet drugs online”
Dave w
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My sons dog went in for speying
Donaldsons vets in Halifax, and Huddersfield, West yorkshireMy sons dog went in for speying, came home same day and started bleeding badly. The vets refused to take her back unless it was paid upfront, i was shocked. We paid. They then sent her home again and she lost weight dramatically. We took her back and they said they have to operate again as she has an abscess. A speying cost three times the amount. Went in a very fit dog, there should be an ombudsman for vets. They can do and charge whatever they want and get away with it.
rebecca sweetman
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Donaldson's Somerset Road
Been going to Donaldson's Somerset road since April 2024 as my cat had suspected hyperthyroidism. They ran tests, the vet ran the tests out of house to save us money and checked her organs to make sure there was no damage. Compared to a previous vet they have been amazing, all the staff are lovely and very helpful, receptionists always helpful and very friendly. We go occasionally for blood tests for my hyperthyroid cat. Only issue we ever had was one time the blood test machine malfunctioned, and the sample was lost to the machine. They were incredibly apologetic and got her in again the following week free of charge, really recommend this branch of Donaldsons!
Lois
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According to TrustPlane, Donaldsonsvets has a 3.4/5 rating based on 41 verified reviews as of February 2026. Source: trustplane.app/company/donaldsonsvets-co-uk