Fast and accurate response to my issue
Fast and accurate response to my issue. Thank you
Lance
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Dogtra
4.550 reviews
Last reviewed: Feb 27, 2026Do you agree with Dogtra's TrustScore? Voice your opinion today and hear what 1,112 customers have already said.
dogtra.comMember since Feb 2026
Dogtra is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 4.5 out of 5 stars. Last reviewed February 27, 2026.
Customer Reviews
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Shaun answered my questions efficiently…
Shaun answered my questions efficiently and honestly.
Richard Naugle
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Whenever I have reached out to Dogtra I…
Whenever I have reached out to Dogtra I have felt like the customer support has been excellent. My conversations with Shaun today was incredibly helpful. Great company and customer support.
Stephanie
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I had a problem.
I had a problem. They reached out to me in 2 different ways. One was a phone number. I called to tell them I had resolved my problem. Shaun still had my walk him through my experience and offered some really good advice and information. Very pleasant to talk to. BTW I love this product. 280C .
Wesley D. Ussery
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I love dogtra collars
I love dogtra collars , but I have had periodic issues with them charging, sometimes they do and sometimes they don’t . I live on an island five miles of the coast of Washington and there are lots of dogs and dog owners here and since the year round human population is only about 70 people ( 400-500) hundred in the summer, we all know each other and our respective dogs, and we call/ tell each other what works ( vets, dog food, supplements, and most important dog collars). And what doesn’t. Everyone wants the best for their dogs. We are all retired and most of us have dogs, and I have 2 black labs, one 7 yr old who has always had a dogtra collar, and our 9 month old who needs a collar.I spoke with Shaun Petruk and he was incredibly helpful. I have dealt with Shaun a several times ,when I have had issues with my Dogtra collar and Shaun has always been friendly, and informative and would handle my problem with the collar, in the most efficient and professional manner. As a result of talking with Shaun, I am not only sending my defective collar in to be examined and repaired by Dogtra, but I am all so purchasing a new 280 x so I can use it along with my 200 c, which I am sending back to dogtra as stated , to be evaluated and hopefully repaired.If I owned a business, I would hire Shaun in a second, Your product is only as good as the people who work for your company and I give Shaun a five out of five.
Luann Jenkins
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1900 X black edition and customer service
First, I want to say that the Dogtra team has been absolutely amazing with troubleshooting the issues I had with my original purchase, the ARC-X. Shaun and the rest of the support team were incredibly helpful with recommendations and guidance on choosing the most appropriate collar for my dog.I did experience a manufacturer glitch with the ARC, but Dogtra handled it perfectly—they processed a refund and quickly sent out a different collar. The Dogtra 1900X Black Edition has been outstanding. It works extremely well with my Belgian Malinois, and the responsiveness and reliability are on a completely different level.If you have a working dog, I highly recommend this collar and the Dogtra brand as a whole. Their customer service and product quality are truly top-tier.
Lindsey
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Shaun was very patient helping me
Shaun was very patient helping me. He was very helpful
David
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Shaun was able to get me a new…
Shaun was able to get me a new controller quickly.
Patti Benton
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Sean really went the extra mile to help…
Sean really went the extra mile to help me find a remote that would work w/my existing collars. To top that he was on the phone making sure I knew how to sink them so they’d work. Great customer service 10 out of 10:)Shelly
Shelly
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Great products and customer service.
Great products and customer service.
Tivon Lewis-Quigley
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Shaun listened and answered all my…
Shaun listened and answered all my questions. By listening, he was able to cater to my specific needs and recommended The products best suited for my pup.Thank you, Shaun!
SLD
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Identified my problem.
First person, shaun, was knowledgeable and diagnosed my issue immediately. Great service.
Clifton Ricks
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Thanks Shaun!
My e-collar remote stopped charging and I was amazed that when I called customer service I was able to speak to someone right away. Within a few days they’d had my device sent out, repaired, and shipped back. I’m blown away by the responsiveness. Thanks Shaun!
Amanda
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Real people with real results
What made my experience great is when I called for support, after trying to figure it out myself, a real person answered on the third ring and they were able to immediately know what product I had and solve my problem within 2 minutes. They have also stood by their product when I had a charging issue and faulty chip. I feel they are truly trying to make a great product that help people, vs only trying to make money
Suzy Rokke
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Terrible customer service.
Terrible customer service. Rude and unprofessional. Will NOT order from this " company " again
A Z
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Shaun was very helpful
Shaun was very helpful - gave information that was clear, and cost-saving - easy to understand and helpful!!!!
Bev
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Great company
Great company! Staff has a lot of knowledge of their products. Have been using their products for over 15 years.
Mark Ellenberg
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Shawn is great!
Shawn was so helpful in determining that we needed something new and asked all the right questions to make a recommendation on the right product for our situation. He was fabulous!
Karen Chiodo
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I have the black edition 1900S black…
I have the black edition 1900S black edition that I bought three years ago. I was disapointed that this didn't last longer. when I sent it in to be fixed i thought it just needed batteries. it was going to cost me 187.00 to fix it due to other issues. It didn't make sense to spend that to fix it. I spoke with Shaun who was very nice. I did order another 1900 black edition in hope that this last longer. I have two dogs with 2 collars. Thank you Shaun
Laura Byers
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Had an issue with a remote device
Had an issue with a remote device. The Dogtra peeps got it resolved immediately!
Eric Strauss
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Cite this page
According to TrustPlane, Dogtra has a 4.5/5 rating based on 50 verified reviews as of February 2026. Source: trustplane.app/company/dogtra-com