DIY is a Ghost
Like other reviewers, I ordered parts, they were never received, and they do not respond to phone or email. (It appears the phone is disconnected.)Don't waste your time ordering from DIY!
Ken Roberts
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DIY Direct Supply
3.939 reviews
Last reviewed: Aug 22, 2023Do you agree with DIY Direct Supply's TrustScore? Voice your opinion today and hear what 41 customers have already said.
diydirectsupply.comMember since Mar 2026
DIY Direct Supply is an online company. Based on 39 reviews on TrustPlane, it has an average rating of 3.9 out of 5 stars. Last reviewed August 22, 2023.
Customer Reviews
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39 reviews
Kohler SK0187 3 Handle Tub & Shower…
Kohler SK0187 3 Handle Tub & Shower Rebuild Kit Trend, was a perfect replacement. 10 months later still working & looking great. $37.50 was the best price anywhere. Sku# BIPKIT-K03
melinda zanca
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Great quality product and as described
Great quality product and as described. Customer Service got back to me quickly when I had a question!
Roland Roberge
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great product exactly what i needed …
great product exactly what i needed thanks
Wayne Higgs
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Good quality products for great value
Good quality products for great value! Bought a Symmons compatible tub faucet handle for less than half the price.
Deven
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Received product with free shipping and…
Received product with free shipping and installation was a breeze, great product!!
Don
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Sent a used part and then tried to…
Sent a used part and then tried to convince me that it came from the maker like that due to "testing". Contacted the manufacturer and they confirmed they do test their valves but they don't send them out in that condition.
decksloft
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I ordered a part online
I ordered a part online, selected overnight shipping and paid the price it quoted me. 20 minutes later I get a call from the company, asking when I needed it. I told the next day, hence the overnight shipping, and he said okay, it should make it. 15 minutes later I get an email saying overnight shipping was actually going to cost me about 25 dollars more to ship over night, or they could provide 2 day shipping for a little less than I paid and refund some of the cost. I chose the 2 day shipping, but am not happy that I paid for what I needed and they charged me accordingly, and then magically the price changed within 30 minutes. Accurately quote your customers the first time. I ended up find alternative solution since the part didn't come next and now have a part I do not need.
J.Gillham
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Very Poor
I place an order for decking material on 5 Nov with delivery promised within 5 working days. I was assured that I would be notified of the delivery day.No notification of delivery was received so on the 6th day I called the company to be informed delivery was scheduled for the following day - when I was unavailable. We rescheduled the delivery for the following week. However, I then received notification by email that the company was cancelling the order and that I would receive a full refund.I have yet to receive the refund of £4200.
Anthony Smith
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Item arrived as was told when called to…
Item arrived as was told when called to inquire. Did not receive an automatic email of tracking info or arrival times.
brian abeyratne
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I have not yet receieved my refund
I have not yet receieved my refund. Tracy hasnt replied to my last email from 5 days ago. It has been well over 9 days since your warehouse has recieved the product back. Very disapointed.
Rahil
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Great price
Great price, received on time. Thanks!
BornToShop
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This was my first time buying
This was my first time buying. I purchased the exact same item elsewhere at a much higher cost before coming across diy. Very satisfied with price and service.
Steve Boscarino
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Fast and efficient!!
Fast and efficient!!! Thank You!
mario bortoluzzi
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DIY Direct Supply, Timely and Fairly Priced.
Timely communications from the company, delivered when expected, a fair price.
EJS
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Good experience
Products received were as ordered and arrived in just a couple of days. Good purchase experience
Jim
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Quick delivery
Quick delivery, correct product, fixed my problem.
Robert Verdino
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Ordered parts one week ago have not…
Ordered parts one week ago have not heard a word from them sent a note on chat that I really need the order no response this is my first order with them makes me apprehensive I hope every thing comes out ok
Lloyd briner
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I was very impressed to have received…
I was very impressed to have received what I ordered so fast. I will order from DIY again
Bennie Revello
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Quick delivery of part that I ordered…and good website easy to use.
Quick delivery of part that I ordered there web site was easy to use and I would recommend them and I would use them on my next order if they sell what I need.Jack Beil
Jack Beil
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Cite this page
According to TrustPlane, DIY Direct Supply has a 3.9/5 rating based on 39 verified reviews as of April 2026. Source: trustplane.app/company/diydirectsupply-com