Poor Quality Control inspection of outgoing shipments, but did respond promptly to replace the defective shirt.
It was slow shipping to receive the Fair Play riding competition shirt from them that I ordered from them, so I suspect that they are actually outside of the USA. My biggest issue is that I barely received the shirt in time for my planned competition, and when I took it out of the packaging, two of the buttons immediately fell off of the collar! That tells me that they have poor quality control of outgoing shipments. Luckily, I had a backup riding shirt with me or that would’ve been problematic. I just emailed the company to ask for some kind of resolution, so I can’t comment yet on their customer service. But I am dismayed that their quality inspection process (or lack thereof) did not catch 2 loose buttons on the shirt. Just a warning then if you buy something from Dapper Horse, don’t take it out of the packaging last minute just before you need to use it. Take it out long in advance, in case there are defects.Update: Dapper Horse did contact me within 12 hours of my email to them and is offering to send a replacement shirt with a return label for the defective one. If that all happens in a timely manner and with reliability, then I will update my review from 1 star to 3 stars due to responsive customer service.Update #2: The dapper horse did send me a replacement shirt with a return shipping label, so I am changing my review from 1 star to 3 stars because of their responsive customer service. But I’m not giving them 5 stars, because I shouldn’t be receiving a brand new product and have the buttons fall off straight out of the bag. In fact, even on the replacement shirt, the buttons appear weakly sewn on by just a couple thin threads. I think it’s an inferior quality from the Fair Play brand of riding shirt. I should also note that the Fair Play brand shirts run a size small. It definitely fits 1 size smaller than listed.
Diana Merville
Great selection of bits
Great selection of bits; shipped quickly. Horse loves his new bits.
JD
Easy to navigate website
Easy to navigate website, fast delivery and beautiful products.
Evelyn Wilwerding
Fantastic products & fast delivery
Fantastic products & fast delivery
Lori Potter
Beautiful glasses
Beautiful glasses. Just perfect.
Ursula Davis
Love the fit feel and warmth while…
Love the fit feel and warmth while riding
DENISE LANDMAN
Always love buying from Dapper Horse
Always love buying from Dapper Horse. Cannot recommend this store enough!
Brianna York
Excellent experience
Excellent experience
IRIS
No more chewed up cross ties
My horse constantly chews the crossties and this stops her!And the colors are pretty!
Anonymous
Easy site
Products as described, fast delivery despite being in Canada, great at updates regarding shipping and super easy to place my order
Jorge Duque
Excellent product and customer service
Excellent product and customer service
CL Carter
The pad is gorgeous and it arrived…
The pad is gorgeous and it arrived quickly!
Holly Breaux
They ordered the shirt I needed!
They ordered the shirt I needed in my size! So helpful, great customer service and my new show shirt is beautiful.
Karen G
Excellent
Excellent service, fast delivery and quality products
Maria Koitsanou
Great service!!!
Great service!!!
Jan Lawrence
Service with a smile!!
Service with a smile!!! Thank you!! : )
customer
Excellent selection with fast shipping.
An excellent selection of English riding gear. I purchased a lovely saddle pad with beautiful skin friendly sheepskin. Fast shipping - ordered it on a Tuesday and received it on a Thursday.
Debbie Teague
$130 Bit and No One Will Stand Behind It
Extremely unhappy with the Bombers Moulded Preferred Contact Bit. My horse who has never chewed on her bit chewed on this due to the material and chewed almost through it in 2 weeks. Neither Dapper Horse nor Bombers will stand behind it. Will NEVER shop at DH again.
Marci
Great Store for Equestrian Apparels
Excellent company for apparel. Quick to respond if you have questions, excellent shipping and tracking and great quality products.
customer
