Read customer service reviews for Customcuff on Trustpilot. Check out what customers have written so far or share your own experience with the company. Learn more about the company and what they sell or offer.
Customcuff is an online company. Based on 50 reviews on TrustPlane, it has an average rating of 1.6 out of 5 stars. Last reviewed February 9, 2026.
Ordered on Feb 3 and 5 days later I have no confirmation or any communication regarding the status. At this point I am unsure if it will arrive in time for Valentine’s Day which also happens to be my wife’s birthday.
Did not receive yet. Received no updates on shipping!!!!
I ordered a bracelet on 20 November and it has still not been delivered. Customer support is extremely poor. There is no real assistance — only automatic replies that do not address the problem. At this point, I have received neither the product nor a refund, despite multiple attempts to resolve the situation. This has been a very frustrating and disappointing experience. Based on what happened to me, I do not recommend buying from this company.
Great quality and looks amazing i highly recommend
I originally purchased a set of two cuffs on 08 Sep and never received anything through the mail. On 27 October, I was previously advised to continue waiting for the item and told the following: "please rest assured that your package is moving through the network and should arrive soon". Unfortunately, it has been over 3 months. This is absolutely ridiculous with the excessive delay and lack of service quality. Absolute scam. Would not recommend again.
I have not received any information regarding my order since the day it was placed. I have reached out to the company 4 times and have not received one email answering my questions about my order. My order was placed on December 2nd and the website said it could take 2-5 days to ship. It is now December 15th and I have no information on when it would be shipped. I am disappointed in the lack of communication surrounding my order and therefore will not recommend this company to anyone.
The company did a really good job at responding to the emails and my boyfriend love his necklace but they promise to send a tracking number but never did
I’m leaving one star because zero is not an option. Emails come quickly from this company, offering you many promises and explanations but never the product. Just burn $60, save yourself time and end up with the same result. This place is a scam.
I ordered my products a month ago. They have still not arrived.
Made a purchase in September and was charged $157.00 for 3 bracelets. I still haven't received them and they are using tariffs as an excuse not to ship. I have asked numerous times for my money to be refunded and I always get a canned response saying it will ship shortly. Do not trust this company.
Terrible Customer service, I ordered a bracelet for my GF on 9/11 and on 10/29 they still have not sent me any shipping info and have confirmed that it has still not shipped out yet. Requested a refund several time and was not acknowledged. This company is a scam and should never be used, they are terrible. They also assured me on 3 separate occasions that the product would be shipped in 72 hrs and it still has not been shipped out. STAY AWAY FROM CUSTOM CUFF!
Haven't received my order after time gap. (3-5 days of making the product and 10 days max of shipping) Customer service ignores my messages.
No communication on timelines for sending out,
Paid for 3-5 day to ship and it’s now been 5 days and still has not shipped! I can’t review your product until I actually get it or know it’s in the way.
How long does it take to ship? It’s been over 1 month.
Straight up scam. They never ship out the product. take weeks to respond and then say it will be shipped out very soon. Never gets shipped. Do not order from them. It is a full on scam.
I ordered two engraved necklaces to honor my late father. They never came! I went back and forth with the company several times over the course of an over a month. They said that tariffs were delaying their products, but would also say it was shipping out next day. They did that 3 times, yet never sent tracking info and nothing came. I asked for a refund twice and they said it was too far into the process for a refund and it would ship out in 72 hours. (Spoiler alert: it didn’t!) The whole time, they are sending emails marketing more jewelry. I don’t know how this company is in business. Do NOT buy from them.
I haven’t received my package. The only thing that continues to arrive is the abundance of advertising emails.
Shipping was extremely delayed (>2 weeks). I was a dedicated customer of custom cuff but no longer.
The shipping took forever but they expressed it for free because they knew it might take a while with the shipping changes internationally. However when they arrived the items weee even more beautiful than expected 🤩
According to TrustPlane, Customcuff has a 1.6/5 rating based on 50 verified reviews as of April 2026. Source: trustplane.app/company/customcuff-co
